Support Board
Date/Time: Wed, 17 Sep 2025 01:51:56 +0000
Unable to connect to CQG WebAPI
View Count: 465
| [2022-06-20 13:39:40] |
| User764966 - Posts: 9 |
|
Hello, I am currently unable to connect to my data feed to trade the S&P E-mini. It was working fine Friday I'm currently using Active Service: 5 - Advanced - Active until: 2022-07-19 23:59:59 UTC I do have funds in my account Please assist Date Time Of Last Edit: 2022-06-20 13:52:45
|
| [2022-06-20 14:49:51] |
| User764966 - Posts: 9 |
|
talking to a couple of trading buddies who encountered similar issues, I upgraded to service pack 11 and I'm able to connect now
|
| [2022-06-20 15:14:20] |
| User764966 - Posts: 9 |
|
Question, will it possible to gain access to the Service Package 11 upgrade without charge for 60 days? Asking because I saw that there was another client in an identical situation who was afforded this privi thanks in advance! |
| [2022-06-20 15:31:27] |
| John - SC Support - Posts: 41850 |
|
User764966: We have set your account to be on Package 5 and to evaluate package 12 for 60 days. Just remember to change your package to Package 11 before the end of the 60 days. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 15:34:01] |
| User764966 - Posts: 9 |
|
Good stuff Sierra! Thank you for your assistance, much appreciated
|
To post a message in this thread, you need to log in with your Sierra Chart account: