Support Board
Date/Time: Wed, 17 Sep 2025 01:51:58 +0000
Chartbooks won't open after update
View Count: 816
| [2022-06-19 06:01:34] |
| User149333 - Posts: 23 |
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I upgraded from package 3 to 10 so that I could get access to my existing CQG service. I have a Green bar to say that the service is connected , but I can't open my chartbooks. I have sent a message log.
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| [2022-06-19 11:01:14] |
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This is the error you are getting: The Chartbook file is not a valid Chartbook. File: C:\Program Files (x86)\SierraChart\Data\Volume Divergence.Cht | 2022-06-19 01:53:22.691 * Refer to: Chartbooks (Workspaces): Opening Older Chartbooks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 15:04:53] |
| User149333 - Posts: 23 |
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Hi there I followed the instructions in https://www.sierrachart.com/index.php?page=doc/Chartbooks.html#BackupChartbook, no difference from using the shortcut menu. Still no chart. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=65836 |
Attachment Deleted.  Screenshot 2022-06-20 at 16.58.16.png / V - Attached On 2022-06-20 15:01:42 UTC - Size: 180.12 KB - 139 views |
| [2022-06-20 15:10:32] |
| User149333 - Posts: 23 |
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https://www.screencast.com/t/2tllt3siKAX
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| [2022-06-20 15:14:41] |
| User149333 - Posts: 23 |
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I'm using crossover in Mac by the way.
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| [2022-06-20 15:33:58] |
| John - SC Support - Posts: 41850 |
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You do not want to use a Backup chartbook. That will not solve your problem. Follow the instructions at the following link where you need to rollback to version 2263 (possibly 2204) and then open you chartbook and resave it, then update the software. Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 16:30:56] |
| User149333 - Posts: 23 |
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Ok, sorry I misunderstood you. It was because I hadn't noticed the error message and thought I had saved them in the lates version anyway. I did as you instructed and I have it all back now. Appreciate the support |
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