Support Board
Date/Time: Mon, 15 Sep 2025 06:26:36 +0000
Incompatible Chartbooks and Sierra Support required to convert them so i can see my charts
View Count: 1045
| [2022-06-14 20:33:18] |
| Baze - Posts: 3 |
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The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\Users\donvi\OneDrive\Desktop\SierraChart\SierraChart2401\Data\Chartbook-NOFT-ES-v2.cht | 2022-06-14 20:28:40.188 * Someone please help me with this issue it's been a while since i've been back to using Sierra and now with the most updated and Previous version i get this message when opening my chartbook. thanks |
| [2022-06-14 20:57:55] |
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Attach the Chartbooks you are having difficulty with and then we will get them converted for you. Instructions: Support Board Posting Information: Attaching a File (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 00:44:56] |
| Baze - Posts: 3 |
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I've uploaded the files that I purchased 3 years ago from another service. I want to make sure that all these files are compatible with your new SC version. Thank you Date Time Of Last Edit: 2022-06-15 00:52:58
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Private File  TPO chart.StdyCollct - Attached On 2022-06-15 00:42:53 UTC - Size: 55.91 KB - 274 views Private File |
| [2022-06-15 17:49:31] |
| John - SC Support - Posts: 41793 |
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Here are the updated files. Note that there is nothing we can do with the FootprintPatters.dll file. If you have the source code, then you will need to update and recompile it. Otherwise, if you can find the person that developed it for you, have them update and recompile for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| Chartbook-NOFT-ES-v2.cht - Attached On 2022-06-15 17:49:02 UTC - Size: 40.05 KB - 272 views TPO chart.StdyCollct - Attached On 2022-06-15 17:49:21 UTC - Size: 111.87 KB - 323 views |
| [2022-06-20 17:33:07] |
| Baze - Posts: 3 |
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Thank you guys, I have two DOM files that need to be converted as well. Please and thank you again.
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| Jigsaw-Advanced-DOM.Cht - Attached On 2022-06-20 17:32:13 UTC - Size: 30.79 KB - 388 views Jigsaw-Daytradr-DOM.Cht - Attached On 2022-06-20 17:32:27 UTC - Size: 61.61 KB - 323 views |
| [2022-06-20 18:06:05] |
| John - SC Support - Posts: 41793 |
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Here are the updated versions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| Jigsaw-Advanced-DOM.Cht - Attached On 2022-06-20 18:05:54 UTC - Size: 3.83 KB - 422 views Jigsaw-Daytradr-DOM.Cht - Attached On 2022-06-20 18:06:00 UTC - Size: 7.19 KB - 298 views |
| [2022-07-10 16:39:26] |
| User955853 - Posts: 2 |
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Hello I am trying to use these cht files but sierrachart says incompatible
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| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-10 16:38:58 UTC - Size: 276.18 KB - 274 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-10 16:39:05 UTC - Size: 528.28 KB - 208 views |
| [2022-07-11 16:24:35] |
| John - SC Support - Posts: 41793 |
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Attached are the updated chartbooks.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-11 16:24:27 UTC - Size: 20.56 KB - 313 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-11 16:24:32 UTC - Size: 44.09 KB - 351 views |
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