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Data connection problem

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[2014-05-02 18:58:04] #1 [Go To First Post]
User99576 - Posts: 7
Hello, this morning my platform was without any difficulties, but afternoon, I cannot get the data,there is written symbol unknown,I did not change the set up , I enclose the log, best regards My broker is IB Software version: 1131 \| 2014-05-02 20:34:44 Usage end date: 2014-06-20 \| 2014-05-02 20:34:44 Enabled for: Advanced Features. \| 2014-05-02 20:34:44 Enabled for: Advanced Features 2. \| 2014-05-02 20:34:44 Enabled for: Sierra Chart Historical Data Service. \| 2014-05-02 20:34:44 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-05-02 20:34:44 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. \| 2014-05-02 20:34:44 Received 1 data feed usernames. \| 2014-05-02 20:34:44 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-05-02 20:34:44 Active service: Interactive Brokers \| 2014-05-02 20:34:44 Time Zone: +02:00:00 (CET+01CEST+01,M3.2.0/02:00,M11.1.0/03:00) \| 2014-05-02 20:34:44 2014-05-02 20:34:44 Local computer clock time \| 2014-05-02 20:34:44 2014-05-02 18:34:44 GMT time \| 2014-05-02 20:34:44 2014-05-02 20:34:44 Time zone adjusted time \| 2014-05-02 20:34:44 Time difference to server time: 0 seconds. \| 2014-05-02 20:34:44 Program path: C:\SC - IB\ \| 2014-05-02 20:34:44 Data Files path: C:\SC - IB\Data\ \| 2014-05-02 20:34:44 OS Version Number: 6.1 \| 2014-05-02 20:34:44 Checking for new symbol settings for ib \| 2014-05-02 20:34:44 Symbol settings are up-to-date for ib \| 2014-05-02 20:34:44 Checking for large (over 500 MB) intraday data files to move data out of. Please wait.... \| 2014-05-02 20:34:46 Completed checking of 23 Intraday data files (*.scid). \| 2014-05-02 20:34:46 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2014-05-02 20:34:57 The network socket is connected. \| 2014-05-02 20:34:57 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2014-05-02 20:34:57 TWS server version: 70 \| 2014-05-02 20:34:57 IB: Connected. Waiting for account information. \| 2014-05-02 20:34:57 IB Account information received. \| 2014-05-02 20:34:57 Connected to IB Live account. \| 2014-05-02 20:34:57 Interactive Brokers: Requesting Trade Positions for account: U931225 \| 2014-05-02 20:34:57 Next valid order ID: 18 \| 2014-05-02 20:34:57 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2014-05-02 20:34:57 Next valid order ID: 18 \| 2014-05-02 20:34:57 IB Account information received. \| 2014-05-02 20:34:57 Connected to IB Live account. \| 2014-05-02 20:34:57 Interactive Brokers: Received Trade Positions download end message for account U931225 \| 2014-05-02 20:34:57 IB: Requesting historical order fills for account U931225 \| 2014-05-02 20:35:02 Interactive Brokers: Received Open orders end message. \| 2014-05-02 20:35:02 Mapping NQ-201406-GLOBEX to NQM4. Service code: cme \| 2014-05-02 20:35:23 SC Exchange Data - Starting real-time market data updates for: NQM4 \| 2014-05-02 20:35:23 Using username 0 \| 2014-05-02 20:35:23 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-05-02 20:35:23 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-05-02 20:35:23 HD Request # 2 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: cme \| 2014-05-02 20:35:23 HD Request # 2 - Download start Date-Time: 2014-05-02 20:15:47.0 \| 2014-05-02 20:35:23 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 \| 2014-05-02 20:35:23 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-05-02 20:35:23 The network socket is connected. \| 2014-05-02 20:35:23 SC Exchange Data: Connected to server. \| 2014-05-02 20:35:23 SC Exchange Data: Sending logon request message. \| 2014-05-02 20:35:23 The network socket is connected. \| 2014-05-02 20:35:23 HD Request # 2 - Sending historical data logon request message. \| 2014-05-02 20:35:23 HD Request # 2 - Requesting Intraday data. Max. days to return: 30. Start Date-Time: 2014-05-02 20:15:47. Record interval: 1 . Symbol: NQM4 \| 2014-05-02 20:35:24 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-05-02 20:35:24 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-05-02 20:35:24 SC Exchange Data - Successfully connected. \| 2014-05-02 20:35:24 SC Exchange Data - Restarting real-time data updates for symbol: NQ-201406-GLOBEX -> NQM4 \| 2014-05-02 20:35:24 HD Request # 2 - Decompressing data. \| 2014-05-02 20:35:24 HD Request # 2 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-05-02 20:15:47 \| 2014-05-02 20:35:24 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-05-02 20:15:47 \| 2014-05-02 20:35:24 Socket has been shutdown and closed. \| 2014-05-02 20:35:24 The network socket for historical data has been closed. \| 2014-05-02 20:35:24 HD Request # 2 - Received 306 records from 2014-05-02 20:15:47 to 2014-05-02 20:25:21 (9.6 minutes) and wrote 306 records for NQ-201406-GLOBEX \| 2014-05-02 20:35:24 HD Request # 2 - Intraday download COMPLETE for NQ-201406-GLOBEX. Completion time: 0s \| 2014-05-02 20:35:24 Real-time Intraday chart data file updates started for NQ-201406-GLOBEX \| 2014-05-02 20:35:24 Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2014-05-02 20:35:24 Date rule based rollover from NQ-201312-GLOBEX to next contract occurs at 2013-12-12 \| 2014-05-02 20:38:54 Date rule based rollover from NQ-201403-GLOBEX to next contract occurs at 2014-03-13 \| 2014-05-02 20:38:54 Date rule based rollover from NQ-201406-GLOBEX to next contract occurs at 2014-06-12 \| 2014-05-02 20:38:54 Checking Intraday data file for symbol NQ-201312-GLOBEX for the date range from 2013-09-12 to 2013-12-12 \| 2014-05-02 20:38:54 Checking Daily data file for symbol NQZ13 for the date range from 2013-09-12 to 2013-12-07 \| 2014-05-02 20:38:54 Checking Intraday data file for symbol NQ-201403-GLOBEX for the date range from 2013-12-12 to 2014-03-13 \| 2014-05-02 20:38:54 Checking Daily data file for symbol NQH14 for the date range from 2013-12-12 to 2014-03-08 \| 2014-05-02 20:38:54 Checking Intraday data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 0 \| 2014-05-02 20:38:54 Checking Daily data file for symbol NQM14 for the date range from 2014-03-13 to 0 \| 2014-05-02 20:38:54 Symbols used for NQ-201406-GLOBEX continuous contract chart: \| 2014-05-02 20:38:54 NQ-201312-GLOBEX \| 2014-05-02 20:38:54 NQ-201403-GLOBEX \| 2014-05-02 20:38:54 NQ-201406-GLOBEX \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: Performing continuous futures contract back adjustment calculations. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201312-GLOBEX Open price on 2013-12-12 is 3471.25. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201403-GLOBEX Open price on 2013-12-12 is 3466.75. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201312-GLOBEX price difference to NQ-201403-GLOBEX is -4.5. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201403-GLOBEX Open price on 2014-03-13 is 3708. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201406-GLOBEX Open price on 2014-03-13 is 3701. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: NQ-201403-GLOBEX price difference to NQ-201406-GLOBEX is -7. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: Back adjust amount for symbol NQ-201312-GLOBEX is -11.5. \| 2014-05-02 20:38:54 NQ-201406-GLOBEX [CB] 30 Min #2: Back adjust amount for symbol NQ-201403-GLOBEX is -7. \| 2014-05-02 20:38:54 SC Market Stats - Starting real-time market data updates for: TICK-NASDAQ \| 2014-05-02 20:38:55 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 \| 2014-05-02 20:38:55 HD Request # 3 - Downloading Intraday chart data for TICK-NASDAQ to the file TICK-NASDAQ.scid. Service: statscalc \| 2014-05-02 20:38:55 HD Request # 3 - Download start Date-Time: 2014-05-02 20:32:35.0 \| 2014-05-02 20:38:55 HD Request # 3 - Using server: ds5.sierracharts.com port 10149 \| 2014-05-02 20:38:55 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-05-02 20:38:55 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-05-02 20:38:55 The network socket is connected. \| 2014-05-02 20:38:55 HD Request # 3 - Sending historical data logon request message. \| 2014-05-02 20:38:55 The network socket is connected. \| 2014-05-02 20:38:56 SC Market Stats: Connected to server. \| 2014-05-02 20:38:56 SC Market Stats: Sending logon request message. \| 2014-05-02 20:38:56 HD Request # 3 - Requesting Intraday data. Max. days to return: 30. Start Date-Time: 2014-05-02 20:32:35. Record interval: 1 . Symbol: TICK-NASDAQ \| 2014-05-02 20:38:56 HD Request # 3 - Decompressing data. \| 2014-05-02 20:38:56 HD Request # 3 - Receiving Intraday data for TICK-NASDAQ starting at 2014-05-02 20:32:35 \| 2014-05-02 20:38:56 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-05-02 20:32:35 \| 2014-05-02 20:38:56 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-05-02 20:38:56 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-05-02 20:38:56 SC Market Stats - Successfully connected. \| 2014-05-02 20:38:56 SC Market Stats - Restarting real-time data updates for symbol: TICK-NASDAQ \| 2014-05-02 20:38:56 Socket has been shutdown and closed. \| 2014-05-02 20:38:56 The network socket for historical data has been closed. \| 2014-05-02 20:38:56 HD Request # 3 - Received 381 records from 2014-05-02 20:32:35 to 2014-05-02 20:38:55 (6.3 minutes) and wrote 381 records for TICK-NASDAQ \| 2014-05-02 20:38:56 HD Request # 3 - Intraday download COMPLETE for TICK-NASDAQ. Completion time: 0s \| 2014-05-02 20:38:56 Real-time Intraday chart data file updates started for TICK-NASDAQ \| 2014-05-02 20:38:56 Chart #3 has tagged chart #1 for full recalculation. Chartbook: Trading Chartbook NQ.cht \| 2014-05-02 20:38:56 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: Trading Chartbook NQ.cht \| 2014-05-02 20:38:57 Requesting market depth updates for: NQ-201406-GLOBEX if supported. \| 2014-05-02 20:38:58 Market Depth data has been rejected for symbol: NQ-201406-GLOBEX. Exchange not authorized. \| 2014-05-02 20:38:58 Current selected Data/Trading service: Interactive Brokers \| 2014-05-02 20:43:26

[2014-05-02 19:03:02] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now resolved for your account. Select File >> Disconnect and File >> Connect to Data Feed. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-02 19:06:35

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