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Direct MessagesDate/Time: Sat, 20 Apr 2024 13:19:07 +0000
Regarding live data over weekends
View Count: 339
| [2022-06-13 07:33:28] |
| User442527 - Posts: 9 |
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Hi SC, I have observed an anomaly in live data feeds for the past few weeks. Over weekends the live data doesn't get updated in some products of the portfolio resulting in missed entries in spreadsheet automated trading. In data settings reconnecting on failure is on Yes mode. Still, the problem persists. I have to disconnect the data feed manually and reconnect it to get the live data on the charts. This issue arises only in some products and different products every time. Please see into this problem. I have searched about it on the help board, but nothing seems to help. Thanks |
| [2022-06-13 07:33:41] |
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Tell us the exact Symbol of the chart you are referring to. That symbol may not be trading over the weekend.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 07:33:50
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| [2022-06-13 13:34:27] |
| User442527 - Posts: 9 |
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It has happened in ES ( SNP e mini futures) and ZS ( soya bean futures). By live data over the weekend, I mean the charts do not update the 23:00 BST Sunday candle and candles that follow after 23:00 until I disconnect and reconnect the data feed. It's a rare event, but it has happened. I was wondering if it is due to a limit on the number of chartbooks that can be active or some technical glitch. For example, today, we had a short position carried over the weekend in ESU22, and by some spreadsheet logic, it should have taken another short trade at 2300 BST Sunday candle, but the charts didn't update, resulting in a signal miss.
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| [2022-06-13 14:37:11] |
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Refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If reconnecting actually helps, you should never under any circumstances need to do that. That is definitive. If there is a lost connection eventually it times out in about a minute, and there is an automatic reconnection. This will not fail. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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