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Date/Time: Wed, 29 Jun 2022 00:42:46 +0000



Not seeing full depth of market bid and ask symbols

View Count: 102

[2022-05-25 16:26:11]
luke heinrich - Posts: 9
Hi, I cannot see live Bid and ask columns on my depth of market.
Please see attached screen shot and advise how to fix this?


https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=64861
[2022-05-25 16:58:59]
John - SC Support - Posts: 17012
Our FOREX data does not include Market Depth data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 20:28:15]
luke heinrich - Posts: 9
Hi please see attached. I cannot get it to load even for the S&P, Does it need to be S&P futures in order for it to load?
Attachment Deleted.
imageS&P.PNG / V - Attached On 2022-05-25 20:26:41 UTC - Size: 107.64 KB - 20 views
[2022-05-25 20:44:56]
Sierra Chart Engineering - Posts: 103496
That is not a futures symbol. That is a cash index symbol and has no market depth data at all.

Use this symbol:
ESM22-CME
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 20:50:33]
luke heinrich - Posts: 9
This Doesn't work either?
imageS&P symbol.PNG / V - Attached On 2022-05-25 20:50:20 UTC - Size: 113.33 KB - 18 views
[2022-05-25 20:52:58]
luke heinrich - Posts: 9
The symbol error also comes up aswell. please see attached file
[2022-05-25 20:53:33]
luke heinrich - Posts: 9
File
imageS&P services.PNG / V - Attached On 2022-05-25 20:53:13 UTC - Size: 41.37 KB - 16 views
Attachment Deleted.
[2022-06-01 06:40:10]
luke heinrich - Posts: 9
Hi any update please?
[2022-06-01 16:16:28]
John - SC Support - Posts: 17012
What is your Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service set to?

And what is the actual symbol of the chart that you have open that is giving the message "Symbol Settings Not Found for Current Service"?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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