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Date/Time: Mon, 27 Jun 2022 02:05:08 +0000



Charting problem

View Count: 141

[2022-05-19 06:20:56]
User886069 - Posts: 14
On ES/NQ My daily charts are not showing the acrtual chart but intraday ones are okay, Could you help with this?
imageScreenshot_6.png / V - Attached On 2022-05-19 06:20:25 UTC - Size: 28 KB - 21 views
[2022-05-19 15:50:14]
John - SC Support - Posts: 16924
In the image you provided you have some piece of data at 3921.25, which is causing the chart to compress in order to be able to show all the data. It looks like it is a study of some kind, so you can either remove the study or set the scale for it to Independent.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 16:39:13]
User886069 - Posts: 14
I checked it , there were no study and applied independent , no results. But this looks weird: I tried to change it to the normal but , it is going back to this format again...
imageScreenshot_11.png / V - Attached On 2022-05-19 16:38:58 UTC - Size: 87.88 KB - 15 views
imageScreenshot_12.png / V - Attached On 2022-05-19 16:39:05 UTC - Size: 95.29 KB - 13 views
[2022-05-19 16:45:32]
User886069 - Posts: 14
tried different contracts , delted and downloaded again, opened new historical chart, even in another chartbook but still the same. By the way ONLY IN DAILY ES chart
Date Time Of Last Edit: 2022-05-19 16:46:16
[2022-05-19 16:50:35]
John - SC Support - Posts: 16924
Are you using our delayed streaming data, or are you getting your data from another source?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 16:57:49]
User886069 - Posts: 14
Im using delayed sttreaming data . I was using it without problems, but today messed up sth and cant figure it out....
[2022-05-19 17:21:03]
John - SC Support - Posts: 16924
What is the setting Chart >> Chart Settings >> Symbol >> Continuous Contract set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 18:06:25]
User886069 - Posts: 14
“None”
[2022-05-19 20:32:44]
John - SC Support - Posts: 16924
With that chart active, select Edit >> Delete All Data and Download. Let us know if the data changes.

If you still have the problem, then we would like for you to attach the file named ESM22-CME.dly to this thread for us to take a look at it. The file is located in the Data folder which is directly under your main Sierra Chart installation folder.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 01:21:29]
User886069 - Posts: 14
Did what you said, even manually deleted all ES files , but again loaded the same...
Private File
[2022-05-20 04:39:28]
Sierra Chart Engineering - Posts: 103470
You must have changed the Historical Data Symbol in the Symbol Settings for this particular symbol. Disable the use of Custom Symbol Settings:
Global Symbol Settings: Disabling Custom Symbol Settings

After that re-download the data:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-20 04:39:46
[2022-05-20 07:33:55]
User886069 - Posts: 14
Thanks a lot , i thinks it is okay now. Manually deleted the files and the date i showed with screenshot changed from 1987 to 2021 . Will test it with continues contracts next month wth denali data if there is a problem i will let you know. Thanks again, have a nice day!

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