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Date/Time: Wed, 29 Jun 2022 01:02:14 +0000



Cant make a trade

View Count: 60

[2022-05-16 22:33:55]
User644439 - Posts: 12
Getting a socket closed on remote side error, also, now when i try to trade the message log does not update at all? see message log pasted below, thanks:

Software version: 2276 64-bit | 2022-05-16 20:30:24.734
Primary Thread ID: 11556 | 2022-05-16 20:30:24.734
Usage end date: 2022-05-21 | 2022-05-16 20:30:24.734
Enabled for: Advanced Features 2. | 2022-05-16 20:30:24.734
Enabled for: Sierra Chart Historical Data Service. | 2022-05-16 20:30:24.734
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-16 20:30:24.734
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-16 20:30:24.734
Enabled for exchange2: NYMEX | 2022-05-16 20:30:24.734
Enabled for exchange2: fairx_exchange.data | 2022-05-16 20:30:24.734
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-16 20:30:24.734
Current selected Data/Trading service: CQG WebAPI | 2022-05-16 20:30:24.734
Custom symbol settings values: enabled | 2022-05-16 20:30:24.734
Chart Update Interval: 500 | 2022-05-16 20:30:24.734
Intraday Data Storage Time Unit: 0 | 2022-05-16 20:30:24.734
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-05-16 20:30:24.734
2022-05-16 19:30:24 Local computer time in UTC | 2022-05-16 20:30:24.734
2022-05-16 20:30:24 Local computer time in SC Time Zone | 2022-05-16 20:30:24.734
2022-05-16 19:20:49 Server time in UTC | 2022-05-16 20:30:24.734
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-05-16 20:30:24.734
Program path: C:\SierraChart\ | 2022-05-16 20:30:24.734
Data Files path: C:\SierraChart\Data\ | 2022-05-16 20:30:24.734
OS Version Number: 10.0 | 2022-05-16 20:30:24.734
Locale Setting: C | 2022-05-16 20:30:24.734
DLLs: UserContributedStudies_64.dll | 2022-05-16 20:30:24.734
Allowed protected custom studies: | 2022-05-16 20:30:24.734


THIS IS MY MESSAGE LOG ON START UP, THANKS.



Reading Internal Order ID file. | 2022-05-16 20:39:32.841
Reading Trade Orders file. | 2022-05-16 20:39:32.897
Reading Trade Positions file. | 2022-05-16 20:39:32.898
Reading Trade Account Data files. | 2022-05-16 20:39:32.898
UDPListener (1572). Port 22904 | Listening on UDP port 22904. | 2022-05-16 20:39:32.911
Software version: 2276 64-bit | 2022-05-16 20:39:32.912
Primary Thread ID: 30388 | 2022-05-16 20:39:32.912
Usage end date: 2022-05-21 | 2022-05-16 20:39:32.912
Enabled for: Advanced Features 2. | 2022-05-16 20:39:32.912
Enabled for: Sierra Chart Historical Data Service. | 2022-05-16 20:39:32.912
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-16 20:39:32.912
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-16 20:39:32.912
Enabled for exchange2: NYMEX | 2022-05-16 20:39:32.912
Enabled for exchange2: fairx_exchange.data | 2022-05-16 20:39:32.912
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-16 20:39:32.912
Current selected Data/Trading service: CQG WebAPI | 2022-05-16 20:39:32.912
Custom symbol settings values: enabled | 2022-05-16 20:39:32.912
Chart Update Interval: 500 | 2022-05-16 20:39:32.912
Intraday Data Storage Time Unit: 0 | 2022-05-16 20:39:32.912
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-05-16 20:39:32.912
2022-05-16 19:39:32 Local computer time in UTC | 2022-05-16 20:39:32.912
2022-05-16 20:39:32 Local computer time in SC Time Zone | 2022-05-16 20:39:32.912
2022-05-16 19:39:31 Server time in UTC | 2022-05-16 20:39:32.912
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-05-16 20:39:32.912
Program path: C:\SierraChart\ | 2022-05-16 20:39:32.912
Data Files path: C:\SierraChart\Data\ | 2022-05-16 20:39:32.912
OS Version Number: 10.0 | 2022-05-16 20:39:32.912
Locale Setting: C | 2022-05-16 20:39:32.912
DLLs: UserContributedStudies_64.dll | 2022-05-16 20:39:32.912
Allowed protected custom studies: | 2022-05-16 20:39:32.912

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-05-16 20:39:32.929
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:32.946
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-16 20:39:32.997
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-16 20:39:32.997
Received 5 login tokens. | 2022-05-16 20:39:33.101
Symbol settings MD5 received. Request ID: 1. | 2022-05-16 20:39:34.425
Symbol settings are up-to-date for cqg. | 2022-05-16 20:39:34.425
Files to Open on Startup | Opening file: Trading Chartbook.Cht | 2022-05-16 20:39:37.217
F.US.CLEM22 1 Min #2 | Reloading chart. | 2022-05-16 20:39:37.276
F.US.CLEM22 1 Min #5 | Reloading chart. | 2022-05-16 20:39:37.327
F.US.CLEM22 1 Min #4 | Reloading chart. | 2022-05-16 20:39:37.337
F.US.CLEM22 5 Min #6 | Reloading chart. | 2022-05-16 20:39:37.367
F.US.CLEM22 5 Min #1 | Reloading chart. | 2022-05-16 20:39:37.404
F.US.CLEM22 15 Min #3 | Reloading chart. | 2022-05-16 20:39:37.442
F.US.CLEM22 60 Min #7 | Reloading chart. | 2022-05-16 20:39:37.481
F.US.CLEM22 1 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:38.249
Mapping F.US.CLEM22 to CLM22. Service code: nymex | 2022-05-16 20:39:38.282
Starting DelayedDownloadMonitoringTimer | 2022-05-16 20:39:38.282
Starting HDTimeoutTimer | 2022-05-16 20:39:38.282
Added historical Intraday data request for F.US.CLEM22 to the queue. | 2022-05-16 20:39:38.283
Intraday data recording state for symbol F.US.CLEM22 is set to download 'Pending'. | 2022-05-16 20:39:38.283
Triggering next historical data download in queue. | 2022-05-16 20:39:38.283
HD Request # 1 | Downloading Intraday chart data for F.US.CLEM22 to the file F.US.CLEM22.scid. Service: nymex | 2022-05-16 20:39:38.284
HD Request # 1 | Download start date-time: 2022-05-16 20:39:14.000000. File last date-time: 2022-05-16 20:39:14.056000 | 2022-05-16 20:39:38.284
HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2022-05-16 20:39:38.284
Socket (1) | Creating socket. | 2022-05-16 20:39:38.284
Socket (1) | New receive buffer size: 5242880 | 2022-05-16 20:39:38.284
Socket (1) | Connecting to IP: 216.1.90.130. | 2022-05-16 20:39:38.284
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:38.725
HD Request # 1 | Sending historical data logon request message. | 2022-05-16 20:39:38.725
F.US.CLEM22[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:38.808
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-05-16 20:39:14. Record interval: 0. Symbol: CLM22 | 2022-05-16 20:39:39.443

CQG WebAPI | Connecting to server api.cqg.com | 2022-05-16 20:39:39.527
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-05-16 20:39:39.527
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-05-16 20:39:39.527
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-05-16 20:39:39.527
CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-05-16 20:39:39.527
CQG WebSocket | Opening WebSocket. | 2022-05-16 20:39:39.543
CQG WebSocket | Sending WebSocket handshake. | 2022-05-16 20:39:39.543
HD Request # 1 | Decompressing data. | 2022-05-16 20:39:39.573
HD Request # 1 | Receiving Intraday data for F.US.CLEM22 starting at 2022-05-16 20:39:14.040000 | 2022-05-16 20:39:39.574
Socket (1) | CloseSocket call. | 2022-05-16 20:39:39.574
HD Request # 1 | Historical data for F.US.CLEM22 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-05-16 20:39:39.574
Historical data download thread signaled to stop. | 2022-05-16 20:39:39.574
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:39.574
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-05-16 20:39:14.411000 | 2022-05-16 20:39:39.574
HD Request # 1 | Received 59 records from 2022-05-16 20:39:14.040000 to 2022-05-16 20:39:35.134000 (21.1 seconds) and wrote 54 records for F.US.CLEM22 | 2022-05-16 20:39:39.574
HD Request # 1 | Completion time: 1s | 2022-05-16 20:39:39.575
HD Request # 1 | Intraday data download complete for F.US.CLEM22. Unique request ID: 1 | 2022-05-16 20:39:39.575
Removing historical data download ID 1. | 2022-05-16 20:39:39.575
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-05-16 20:39:39.575

Triggering next historical data download in queue. | 2022-05-16 20:39:39.575
No download requests in the queue to start downloads for. | 2022-05-16 20:39:39.575
F.US.CLEM22[M] 60 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-16 20:39:39.595
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-05-16 20:39:39.599
CQG WebSocket | Server header | Connection: upgrade | 2022-05-16 20:39:39.599
CQG WebSocket | Server header | Sec-WebSocket-Accept: 0Zm9aAcIHSeL+7maMyrseBx6Tdw= | 2022-05-16 20:39:39.599
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-05-16 20:39:39.599
CQG WebSocket | Server header | Upgrade: websocket | 2022-05-16 20:39:39.599
CQG WebSocket | Server header | | 2022-05-16 20:39:39.599
CQG WebSocket | Web socket state is now open. | 2022-05-16 20:39:39.599
CQG WebAPI | WebSocket connected. | 2022-05-16 20:39:39.599
CQG WebAPI | Sending market data logon message. | 2022-05-16 20:39:39.599
Socket (1) | Socket gracefully closed by remote side. | 2022-05-16 20:39:39.701
Socket (1) | Closed. | 2022-05-16 20:39:39.701
CQG WebAPI | Base Time: 2022-05-08T19:22:47. 2022-05-08 19:22:47 | 2022-05-16 20:39:40.263
CQG WebAPI | Logon successful. Session Token = ji59lPZ0ohCrs0AgLoUVERrY7/7fRswF3RV9dz1hlH02wmMQIsBW5mK1eS7vSObKvcVvqeo+u+K | 2022-05-16 20:39:40.263
CQG WebAPI | Connected to server complete. | 2022-05-16 20:39:40.263
Triggering next historical data download in queue. | 2022-05-16 20:39:40.263
Triggering next historical data download in queue. | 2022-05-16 20:39:40.263
Triggering next historical data download in queue. | 2022-05-16 20:39:40.263
Triggering next historical data download in queue. | 2022-05-16 20:39:40.263
Updated verified funded futures trading account ending date to: 2022-06-15 19:39:40 | 2022-05-16 20:39:40.264
CQG WebAPI | Sending Trade Accounts request message. | 2022-05-16 20:39:40.265
No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265
No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265
No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265
No download requests in the queue to start downloads for. | 2022-05-16 20:39:40.265
Mapping F.US.CLEM22 to CLM22. Service code: nymex | 2022-05-16 20:39:40.278
Mapping F.US.CLEN22 to CLN22. Service code: nymex | 2022-05-16 20:39:40.278
SC Data - All Services | Starting real-time market data updates for: F.US.CLEN22 (CLN22). ID: 2 Service code: nymex | 2022-05-16 20:39:40.278
SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2022-05-16 20:39:40.278
CQG WebAPI | Sending symbol resolution request for F.US.CLEN22. ID: 88498 | 2022-05-16 20:39:40.278
SC Data - All Services | Requesting security definition data for: F.US.CLEN22 (CLN22). ID: 2 | 2022-05-16 20:39:40.278
SC Data - All Services | Starting real-time market data updates for: F.US.CLEM22 (CLM22). ID: 1 Service code: nymex | 2022-05-16 20:39:40.278
CQG WebAPI | Sending symbol resolution request for F.US.CLEM22. ID: 88499 | 2022-05-16 20:39:40.278
SC Data - All Services | Requesting security definition data for: F.US.CLEM22 (CLM22). ID: 1 | 2022-05-16 20:39:40.278
Added historical Intraday data request for F.US.CLEM22 to the queue. | 2022-05-16 20:39:40.278
Intraday data recording state for symbol F.US.CLEM22 is set to download 'Pending'. | 2022-05-16 20:39:40.278
Triggering next historical data download in queue. | 2022-05-16 20:39:40.278
DTC Client socket (1) | Creating socket. | 2022-05-16 20:39:40.278
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-16 20:39:40.278
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-05-16 20:39:40.278
Delaying start of download for F.US.CLEM22 | 2022-05-16 20:39:40.290
CQG WebAPI | Received symbol resolution report for symbol F.US.CLEN22. Search Symbol: F.US.CLEN22. Request ID: 88498. Contract ID: 1. | 2022-05-16 20:39:40.298
CQG WebAPI | Brokerage name: AMP. Account Name: 141657 | 2022-05-16 20:39:40.298
CQG WebAPI | Sending collateral subscribe request. | 2022-05-16 20:39:40.298
CQG WebAPI | Received symbol resolution report for symbol F.US.CLEM22. Search Symbol: F.US.CLEM22. Request ID: 88499. Contract ID: 2. | 2022-05-16 20:39:40.298
SC Data - All Services | Network connection to server complete. | 2022-05-16 20:39:40.399
SC Data - All Services | Starting socket receive thread. | 2022-05-16 20:39:40.399
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-16 20:39:40.400
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:40.570
SC Data - All Services | Sending logon request message. | 2022-05-16 20:39:40.570
SC Data - All Services | Received logon response. | 2022-05-16 20:39:41.483
SC Data - All Services | Server Name: SC Realtime Server. | 2022-05-16 20:39:41.483
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-05-16 20:39:41.483
SC Data - All Services | Successfully connected. | 2022-05-16 20:39:41.483
SC Data - All Services | Trading is not supported. | 2022-05-16 20:39:41.483
SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEM22 -> CLM22 | 2022-05-16 20:39:41.483
SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEN22 -> CLN22 | 2022-05-16 20:39:41.483
SC Data - All Services | Received security definition for symbol F.US.CLEM22 | 2022-05-16 20:39:41.704
SC Data - All Services | Received security definition for symbol F.US.CLEN22 | 2022-05-16 20:39:41.704
CQG WebAPI | Sending positions subscribe request. RequestID: 88501 | 2022-05-16 20:39:45.266
CQG WebAPI | Sending orders subscribe request. RequestID: 88502 | 2022-05-16 20:39:45.267
HD Request # 2 | Downloading Intraday chart data for F.US.CLEM22 to the file F.US.CLEM22.scid. Service: nymex | 2022-05-16 20:39:46.292
HD Request # 2 | Download start date-time: 2022-05-16 20:39:35.000000. File last date-time: 2022-05-16 20:39:35.134000 | 2022-05-16 20:39:46.293
HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2022-05-16 20:39:46.293
Socket (3) | Creating socket. | 2022-05-16 20:39:46.294
Socket (3) | New receive buffer size: 5242880 | 2022-05-16 20:39:46.294
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-05-16 20:39:46.294
HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-05-16 20:39:46.519
HD Request # 2 | Sending historical data logon request message. | 2022-05-16 20:39:46.519
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-16 20:39:35. Record interval: 0. Symbol: CLM22 | 2022-05-16 20:39:47.117
HD Request # 2 | Decompressing data. | 2022-05-16 20:39:47.327
HD Request # 2 | Receiving Intraday data for F.US.CLEM22 starting at 2022-05-16 20:39:35.134000 | 2022-05-16 20:39:47.328
Socket (3) | CloseSocket call. | 2022-05-16 20:39:47.328
Historical data download thread signaled to stop. | 2022-05-16 20:39:47.328
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-16 20:39:47.328
HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-16 20:39:38.629000 | 2022-05-16 20:39:47.328
HD Request # 2 | Received 5 records from 2022-05-16 20:39:35.134000 to 2022-05-16 20:39:41.720000 (6.6 seconds) and wrote 4 records for F.US.CLEM22 | 2022-05-16 20:39:47.328
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-05-16 19:39:41.720000 | 2022-05-16 20:39:47.330
HD Request # 2 | Completion time: 1s | 2022-05-16 20:39:47.330
HD Request # 2 | Intraday data download complete for F.US.CLEM22. Unique request ID: 2 | 2022-05-16 20:39:47.330
Removing historical data download ID 2. | 2022-05-16 20:39:47.330
Real-time Intraday chart data file updates started for F.US.CLEM22 | 2022-05-16 20:39:47.330
Intraday chart data file opened for F.US.CLEM22 | 2022-05-16 20:39:47.330
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-05-16 20:39:47.330

Triggering next historical data download in queue. | 2022-05-16 20:39:47.330
No download requests in the queue to start downloads for. | 2022-05-16 20:39:47.330
Socket (3) | Socket gracefully closed by remote side. | 2022-05-16 20:39:47.532
Socket (3) | Closed. | 2022-05-16 20:39:47.532
Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEM22.scid. Thread ID: 23640 | 2022-05-16 20:39:58.124
[2022-05-17 13:56:04]
John - SC Support - Posts: 17012
There are no errors or issues showing in the Message Logs you posted.

After you try to make a trade (and it fails), then look in your Trade >> Trade Service Log and see if there is information in there related to why it failed. If it is not obvious, then post the information to this thread for us to look at it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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