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Date/Time: Mon, 27 Jun 2022 02:07:14 +0000



Unable to view VIX chart or data on Denali/Teton + Denali Exchange Data Feed CFE (VIX)

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[2022-05-16 17:56:50]
User244723 - Posts: 2
I'm trying to open an intraday or historical chart for VIX but I'm unable to view any data at all.
I keep getting an error saying I'm not authorised to query the selected symbol
imageScreen Shot 2022-05-16 at 13.15.32.png / V - Attached On 2022-05-16 17:56:01 UTC - Size: 27.28 KB - 16 views
[2022-05-16 21:23:13]
John - SC Support - Posts: 16924
$VIX is an index and is different from the VIX futures symbol. You have signed up to get data for the VIX futures from our Denali Exchange Data Feed.

If you want the data for the $VIX index, then you would need to use our Sierra Chart Exchange Data Feed and enable the CBOE Indices. Refer to the Setup Instructions at the following link:
Sierra Chart Exchange Data Feed: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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