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Date/Time: Wed, 29 Jun 2022 00:15:00 +0000



Dom not showing market depth for buy/sell column

View Count: 159

[2022-05-16 12:55:27]
User648702 - Posts: 31
Dom showing market depth pull/stack, bid/ask, volume, market orders, columns & data but no data coming in for the buy and sell column. When I looked at my dom this morning, there was no data in the buy column but had data in sell column. Then I changed the location of the sell column and now there is no data in the sell column. I really do not want to have to redo my dom but I think this my be a glitch.
[2022-05-16 13:06:03]
User648702 - Posts: 31
Also, If I open a DOM for another chart then the text IS showing for the buy/sell column. The text colors are white and the background is blue and white so numbers should be seen.
[2022-05-16 13:21:55]
Sierra Chart Engineering - Posts: 103496
Configure the market data columns for a particular Chart DOM in a way which causes the described problem, then follow these instructions to provide that particular Chart or Trading DOM:
Support Board Posting Information: Providing Chartbook with Only a Single Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-16 13:22:25
[2022-05-16 14:35:49]
User648702 - Posts: 31
I have tried several times and the box shows the file that I chose but when I click on upload it keeps saying upload file No file chosen when clearly I see the file above this message in blue showing that it is there.
Attachment Deleted.
imageSierra chart dom problem 2022-05-16_07-31-21.png / V - Attached On 2022-05-16 14:33:53 UTC - Size: 22.72 KB - 27 views
[2022-05-16 15:20:08]
User648702 - Posts: 31
I did not delete it. When I was trying to figure it out and DID delete the file then the file disappeared and as you can see, the file is there and I have the option to delete it.
[2022-05-16 15:32:03]
User648702 - Posts: 31
When I click upload, file still showing then it says file not chosen
[2022-05-16 16:01:49]
User648702 - Posts: 31
Hi,
Sorry, what does thank you mean? That because the file is not able to be sent, there is nothing to do? Can I email it to someone?
Thanks
[2022-05-16 17:54:34]
John - SC Support - Posts: 17012
Given the image that you showed regarding the Upload, you had the file ready to go and already uploaded. You just needed to "Submit New Reply" to get the file added to this thread. Please try again.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-16 22:09:50]
User648702 - Posts: 31
Got it, thanks for your patience

Please let me know if there is not a file attached.
attachmentChartbook1.Cht - Attached On 2022-05-16 22:08:49 UTC - Size: 10.8 KB - 15 views
[2022-05-17 12:49:23]
User648702 - Posts: 31
I'm just wondering if you had a chance to look at this
[2022-05-17 15:06:15]
John - SC Support - Posts: 17012
The file was attached and we are checking on it now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-17 15:27:55]
John - SC Support - Posts: 17012
The issue is that you have specifically the Buy Column and Sell Column added. In order to also have the Market Depth data show in those columns, you would need to use the Bid Size/Buy Column and the Ask Size/Sell Column. When you add the Bid Size/Buy Column and the Ask Size/Sell Column they will automatically replace the Buy and Sell columns. Refer to the information here:
Global Trade Settings Windows: Bid Size/Buy Column - Left/Center/Right Aligned
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-17 19:35:52]
User648702 - Posts: 31
Not sure how I switched that! Anyway, I'm sorry and thank you so much for your patience.

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