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Dom not showing market depth for buy/sell column

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[2022-05-16 12:55:27] #1 [Go To First Post]
User648702 - Posts: 48
Dom showing market depth pull/stack, bid/ask, volume, market orders, columns & data but no data coming in for the buy and sell column. When I looked at my dom this morning, there was no data in the buy column but had data in sell column. Then I changed the location of the sell column and now there is no data in the sell column. I really do not want to have to redo my dom but I think this my be a glitch.

[2022-05-16 13:06:03] #2 [Go To First Post]
User648702 - Posts: 48
Also, If I open a DOM for another chart then the text IS showing for the buy/sell column. The text colors are white and the background is blue and white so numbers should be seen.

[2022-05-16 13:21:55] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Configure the market data columns for a particular Chart DOM in a way which causes the described problem, then follow these instructions to provide that particular Chart or Trading DOM: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-16 13:22:25

[2022-05-16 14:35:49] #4 [Go To First Post]
User648702 - Posts: 48
I have tried several times and the box shows the file that I chose but when I click on upload it keeps saying upload file No file chosen when clearly I see the file above this message in blue showing that it is there.


Attachment Deleted. Sierra chart dom problem 2022-05-16_07-31-21.png / V - Attached On 2022-05-16 14:33:53 UTC - Size: 22.72 KB - 162 views

[2022-05-16 15:20:08] #5 [Go To First Post]
User648702 - Posts: 48
I did not delete it. When I was trying to figure it out and DID delete the file then the file disappeared and as you can see, the file is there and I have the option to delete it.

[2022-05-16 15:32:03] #6 [Go To First Post]
User648702 - Posts: 48
When I click upload, file still showing then it says file not chosen

[2022-05-16 16:01:49] #7 [Go To First Post]
User648702 - Posts: 48
Hi, Sorry, what does thank you mean? That because the file is not able to be sent, there is nothing to do? Can I email it to someone? Thanks

[2022-05-16 17:54:34] #8 [Go To First Post]
John - SC Support - Posts: 30927
Given the image that you showed regarding the Upload, you had the file ready to go and already uploaded. You just needed to "Submit New Reply" to get the file added to this thread. Please try again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-16 22:09:50] #9 [Go To First Post]
User648702 - Posts: 48
Got it, thanks for your patience Please let me know if there is not a file attached.


Chartbook1.Cht - Attached On 2022-05-16 22:08:49 UTC - Size: 10.8 KB - 127 views

[2022-05-17 12:49:23] #10 [Go To First Post]
User648702 - Posts: 48
I'm just wondering if you had a chance to look at this

[2022-05-17 15:06:15] #11 [Go To First Post]
John - SC Support - Posts: 30927
The file was attached and we are checking on it now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-17 15:27:55] #12 [Go To First Post]
John - SC Support - Posts: 30927
The issue is that you have specifically the Buy Column and Sell Column added. In order to also have the Market Depth data show in those columns, you would need to use the Bid Size/Buy Column and the Ask Size/Sell Column. When you add the Bid Size/Buy Column and the Ask Size/Sell Column they will automatically replace the Buy and Sell columns. Refer to the information here: Global Trade Settings Windows: Bid Size/Buy Column - Left/Center/Right Aligned For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-17 19:35:52] #13 [Go To First Post]
User648702 - Posts: 48
Not sure how I switched that! Anyway, I'm sorry and thank you so much for your patience.

[2023-10-09 12:45:50] #14 [Go To First Post]
User475663 - Posts: 12
i HAVE THE SAME ISSUE, WILL OPEN NEW DOM FOR OTHER CHART AND GET SIZE ON BID/ASK BUT NOT ON THIS DOM. HAVE SEARCHED EVERYWHERE AN NO SOLUTION. RESOLVED ISSUE: CHART SETTINGS>MARKET DEPTH>MARKET DEPTH COMBINE INCREMENT IN TICKS WAS SET TO 20 RESET TO 0 Date Time Of Last Edit: 2023-10-10 11:30:06


Sierra_Chart_MainWindow_2023-10-09__05_42_34.863.png / V - Attached On 2023-10-09 12:45:37 UTC - Size: 341.15 KB - 49 views

[2023-10-09 16:25:27] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 13975
You need to add the correct market data columns for this. Refer to: Chart Trading and the Chart DOM: Customizing Trade DOM and Chart DOM Columns Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-09 16:25:46

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