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Date/Time: Wed, 29 Jun 2022 22:19:16 +0000

the chart isn't working

View Count: 73

[2022-05-11 16:11:31]
User229460 - Posts: 24
for the third time today the chart is cutting out
[2022-05-11 17:38:26]
John - SC Support - Posts: 17026
We can not help with TransAct data.

We recommend changing brokers to one that uses our Teton Order Routing service. Refer to the list of supported brokers at Step #2 of the Setup Instructions here;
Sierra Chart Teton Futures Order Routing: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-13 12:20:19]
Stage 5 Trading - Posts: 105
I am sorry to hear about these connection issues with Transact. As a former Infinity Broker and owner of Stage 5 Trading, the Stage 5 team takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. I believe this as the entire A-Z solution is maintained by Sierra Chart. This is a major benefit from multiple third party connections that Sierra cannot control. On top of that, I feel it is the best overall quality and value for traders. Additionally, I believe traders should be able to save a lot of money from the reduced commissions as well!

If you open an account at Stage 5 using Sierra Chart Teton Order Routing, you will receive $0.20 per side commissions on the micros and $0.45 commissions on non-micros plus exchange and regulatory fees.

If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/

Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts.

We are here to help, so please let us know how we can best assist you!

Thank you,
Anthony Giacomin
Stage 5 Trading

Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results.

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