Support Board
Date/Time: Sun, 02 Nov 2025 14:25:17 +0000
Cancellation of account
View Count: 505
| [2022-05-05 16:40:41] |
| DolphinTrader - Posts: 1 |
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Good afternoon, Earlier this week I signed up for 6 months of Sierra Chart with the Denali feed. Unfortunately, due to an unforeseen family issue, I am not able to re-engage with trading at this time. Is it possible to receive a refund for the 6 months paid given I have been using it less than a week? Thank you. |
| [2022-05-05 16:50:10] |
| John - SC Support - Posts: 42699 |
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We have refunded the full 6 months purchase since you had actually not started using this package yet (you were still using time from your previous package). If you want a refund of the money in your account, then please post to the Account Support Tickets making the request there. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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