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Date/Time: Thu, 25 Apr 2024 06:35:49 +0000

How to Post a Message for Support

NOTICE- You're Account has 4 days of usage time...

View Count: 2011

[2014-04-28 13:15:38] #1 [Go To First Post]
User60501 - Posts: 8
Hi, for some reason I received this notice today and I don't know why. I am a client of Advantage Futures and the Sierra chart is included in their package. Can someone clear this up for me?

[2014-04-28 14:02:00] #2 [Go To First Post]
fhvtrading2 - Posts: 11
i seem to have the same issue. somehow the initial login for SC i still use the velocity futures login credentials. this was continued with ILQ. not sure what the deal with advantage is on this.

[2014-04-28 14:03:55] #3 [Go To First Post]
User60501 - Posts: 8
Yes, I've been having trouble since the transfer from Velocity to Advantage. I might have to switch to another broker.

[2014-04-28 14:12:26] #4 [Go To First Post]
fhvtrading2 - Posts: 11
i will likely setup my own SC account and use SC as a paid customer. that will definitely solve it.

[2014-04-28 15:08:00] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will need to begin to pay for Sierra Chart usage time yourself. To do this select Help >> Add Usage Credit from within Sierra Chart. You will be taken to this page: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments For the next 3 months we will set up reduced pricing for previous Velocity users. Right now the pricing is the standard pricing. We should have this ready by the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-28 15:10:03] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you want to create your own Sierra Chart account, you can do this here: https://www.sierrachart.com/RegisterStep1.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-28 18:00:25] #7 [Go To First Post]
User12482 - Posts: 1
can i pay for sierra chart with another person's credit card?

[2014-04-28 19:55:17] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-28 22:15:44] #9 [Go To First Post]
Profile Trader - Posts: 167
FYI >>> Infinity covers the cost of them if you do like 10 round turns a month I believe (Package 3 I believe)

[2014-04-29 17:34:47] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. This will be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-30 06:16:18] #12 [Go To First Post]
User33803 - Posts: 40
What about this? "For the next 3 months we will set up reduced pricing for previous Velocity users" Is it ready yet?

[2014-04-30 06:46:13] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The reduced pricing has now been implemented. It is an increased discount when paying for multiple months. This was the only way we could implement this in a short time. If you go to this page, you can see the pricing for your account: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments For most of you, you will just need to subscribe to Sierra Chart service package 3. If you also would like us to change your Sierra Chart Account Name to another name other than the old Velocity account number we can do that. Contact us here about that: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-30 06:48:33

[2014-07-29 10:14:59] #14 [Go To First Post]
User33803 - Posts: 40
Hi, As you probably know, Advantage had finally included SC usage for free for former ILQ/Velocity customers. Earlier this month we received a notification stating that we will have to pay for SC by our own starting on August 2014. Can you make the offer you did to former Velocity users valid for another three months? I have seen that the offer is not in place anymore and, at the end, we couldn't use it.

[2014-07-31 04:24:54] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have now put forth a new offer for Advantage customers who are using Sierra Chart who were previously with Velocity Futures. Restart Sierra Chart and you will see information about this in the System Notification Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-31 06:47:17] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have seen the post that was hidden. This is a good point. We will increase the discount to 30% for the time being. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-31 06:47:25

[2014-07-31 07:10:08] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will see what we can do. We will get back to you in the morning. We can see a hidden post. However, if someone were to edit their post and remove what they had previously, then it is permanently gone and we cannot see it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-31 07:10:54

[2014-08-01 04:12:57] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. Just getting back to this now. The larger discount offered previously for the old velocity users has now been restored. So you will get that discount when paying for one year. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-06 17:00:49] #21 [Go To First Post]
User77827 - Posts: 18
Hi I was in Velocity and now i'm in Advantage. Can I pay the sierra chart, making a wire transfer from Advantage?

[2014-08-06 17:29:38] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Use an Account Support Ticket for instructions to pay by wire transfer: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-06 17:30:09

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