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Date/Time: Fri, 10 May 2024 17:34:17 +0000

How to Post a Message for Support

IB and SC data integration

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[2014-04-25 15:06:44] #1 [Go To First Post]
User66289 - Posts: 8
Hello support team. I subscribed to SC real time data and I would like to use them to trade at IB. I followed steps from your manual, but I cannot get 'M' mark in my charts and it seems like I still have IB data in my charts. Is there anything else I need to setup in the software? Thank you for your support. Marek

[2014-04-25 16:34:33] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We checked your market data feed account and it is activated and the CME exchange is activated. Make sure you are connecting to your IB Live account. If you still need help, provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-25 17:30:51] #3 [Go To First Post]
User66289 - Posts: 8
Software version: 1124 \| 2014-04-22 17:53:02 Usage end date: 2014-07-06 \| 2014-04-22 17:53:02 Enabled for: Advanced Features. \| 2014-04-22 17:53:02 Enabled for: Advanced Features 2. \| 2014-04-22 17:53:02 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-22 17:53:02 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-04-22 17:53:02 Received 1 data feed usernames. \| 2014-04-22 17:53:02 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-22 17:53:02 Active service: Interactive Brokers \| 2014-04-22 17:53:02 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-04-22 17:53:02 2014-04-22 17:53:02 Local computer clock time \| 2014-04-22 17:53:02 2014-04-22 15:53:02 GMT time \| 2014-04-22 17:53:02 2014-04-22 17:53:02 Time zone adjusted time \| 2014-04-22 17:53:02 Time difference to server time: 2 seconds. \| 2014-04-22 17:53:02 Program path: C:\SierraChart\ \| 2014-04-22 17:53:02 Data Files path: C:\SierraChart\Data\ \| 2014-04-22 17:53:02 OS Version Number: 6.1 \| 2014-04-22 17:53:02 Checking for new symbol settings for ib \| 2014-04-22 17:53:02 Requesting symbol settings for ib. Overwrite = on. \| 2014-04-22 17:53:02 Symbol settings received. \| 2014-04-22 17:53:03 Processed received symbol settings \| 2014-04-22 17:53:04 Date Time Of Last Edit: 2014-04-25 17:43:50

[2014-04-25 17:39:03] #4 [Go To First Post]
User66289 - Posts: 8
hello support team. it seems like my log is too big to be copied here, I used 'send for analysis' button - not sure if it is okay. If not I can copy parts of the log here, or at least log from today Thank you

[2014-04-25 17:43:31] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you did not restart Sierra Chart after activating the market data feed. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-25 23:17:17] #6 [Go To First Post]
User66289 - Posts: 8
ok, I now restarted Sierra and still no M in my charts. this is the log: Software version: 1124 \| 2014-04-26 00:38:27 Usage end date: 2014-07-06 \| 2014-04-26 00:38:27 Enabled for: Advanced Features. \| 2014-04-26 00:38:27 Enabled for: Advanced Features 2. \| 2014-04-26 00:38:27 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-26 00:38:27 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-04-26 00:38:27 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. \| 2014-04-26 00:38:27 Received 1 data feed usernames. \| 2014-04-26 00:38:27 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-26 00:38:27 Active service: Interactive Brokers \| 2014-04-26 00:38:27 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-04-26 00:38:27 2014-04-26 00:38:27 Local computer clock time \| 2014-04-26 00:38:27 2014-04-25 22:38:27 GMT time \| 2014-04-26 00:38:27 2014-04-26 00:38:27 Time zone adjusted time \| 2014-04-26 00:38:27 Time difference to server time: 11 seconds. \| 2014-04-26 00:38:27 Program path: C:\SierraChart\ \| 2014-04-26 00:38:27 Data Files path: C:\SierraChart\Data\ \| 2014-04-26 00:38:27 OS Version Number: 6.1 \| 2014-04-26 00:38:27 Checking for new symbol settings for ib \| 2014-04-26 00:38:27 Requesting symbol settings for ib. Overwrite = on. \| 2014-04-26 00:38:28 Symbol settings received. \| 2014-04-26 00:38:29 Processed received symbol settings \| 2014-04-26 00:38:31 Checking for large (over 250 MB) intraday data files to move data out of. Please wait.... \| 2014-04-26 00:38:31 Completed checking of 29 Intraday data files (*.scid). \| 2014-04-26 00:38:31 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2014-04-26 00:38:34 The network socket is connected. \| 2014-04-26 00:38:34 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2014-04-26 00:38:34 TWS server version: 70 \| 2014-04-26 00:38:34 IB: Connected. Waiting for account information. \| 2014-04-26 00:38:34 IB Account information received. \| 2014-04-26 00:38:34 Connected to IB Live account. \| 2014-04-26 00:38:34 Interactive Brokers: Requesting Trade Positions for account: U839035 \| 2014-04-26 00:38:34 Next valid order ID: 1 \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. \| 2014-04-26 00:38:34 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2014-04-26 00:38:34 Next valid order ID: 1 \| 2014-04-26 00:38:34 IB Account information received. \| 2014-04-26 00:38:34 Connected to IB Live account. \| 2014-04-26 00:38:34 Interactive Brokers: Received Trade Positions download end message for account U839035 \| 2014-04-26 00:38:34 IB: Requesting historical order fills for account U839035 \| 2014-04-26 00:38:39 Interactive Brokers: Received Open orders end message. \| 2014-04-26 00:38:39 Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. \| 2014-04-26 00:39:09 Interactive Brokers - Starting real-time market data updates for: EMD-201406-GLOBEX \| 2014-04-26 00:39:09 Subscribing to real-time True Data for symbol: EMD SecType: FUT Exchange: GLOBEX Currency: \| 2014-04-26 00:39:09 Subscribing to symbol: EMD SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: \| 2014-04-26 00:39:09 HD Request # 2 - Downloading Intraday chart data for EMD-201406-GLOBEX to the file EMD-201406-GLOBEX.scid. Service: ib \| 2014-04-26 00:39:10 HD Request # 2 - Download start Date-Time: 2014-04-25 23:03:46.0 \| 2014-04-26 00:39:10 HD Request # 2 - Requesting a total of 0 days and 10524 seconds. \| 2014-04-26 00:39:10 HD Request # 2 - IB Backfill - Seconds requested: 10524. Seconds Remaining: 0. \| 2014-04-26 00:39:10 HD Request # 2 - Requesting 10524 Seconds of data at 30 secs with ending Date-Time at 2014-04-26 01:49:10 for EMD-201406-GLOBEX \| 2014-04-26 00:39:10 Interactive Brokers - Starting real-time market data updates for: ES-201406-GLOBEX \| 2014-04-26 00:39:10 Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: \| 2014-04-26 00:39:10 Subscribing to symbol: ES SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: \| 2014-04-26 00:39:10 Interactive Brokers - Starting real-time market data updates for: NQ-201406-GLOBEX \| 2014-04-26 00:39:10 Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: \| 2014-04-26 00:39:10 Subscribing to symbol: NQ SecType: FUT Expiry: 201406 Exchange: GLOBEX Currency: Multiplier: \| 2014-04-26 00:39:10 Interactive Brokers - Starting real-time market data updates for: YM-201406-ECBOT \| 2014-04-26 00:39:10 Subscribing to real-time True Data for symbol: YM SecType: FUT Exchange: ECBOT Currency: \| 2014-04-26 00:39:10 Subscribing to symbol: YM SecType: FUT Expiry: 201406 Exchange: ECBOT Currency: Multiplier: \| 2014-04-26 00:39:10 SC Market Stats - Starting real-time market data updates for: TICK-YM \| 2014-04-26 00:39:10 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-04-26 00:39:10 HD Request # 3 - Downloading Intraday chart data for TICK-YM to the file TICK-YM.scid. Service: statscalc \| 2014-04-26 00:39:10 HD Request # 3 - Download start Date-Time: 2014-04-26 00:31:49.0 \| 2014-04-26 00:39:10 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 \| 2014-04-26 00:39:10 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-04-26 00:39:10 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-04-26 00:39:10 The network socket is connected. \| 2014-04-26 00:39:10 HD Request # 3 - Sending historical data logon request message. \| 2014-04-26 00:39:10 The network socket is connected. \| 2014-04-26 00:39:10 SC Market Stats: Connected to server. \| 2014-04-26 00:39:10 SC Market Stats: Sending logon request message. \| 2014-04-26 00:39:10 HD Request # 2 - Processing historical data message from TWS \| 2014-04-26 00:39:11 HD Request # 2 - Receiving Intraday data for EMD-201406-GLOBEX starting at 2014-04-25 22:54:00 \| 2014-04-26 00:39:11 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-04-25 23:04:00 \| 2014-04-26 00:39:11 HD Request # 2 - Received 351 records and wrote 22 records from 2014-04-25 20:04:30 to 2014-04-25 23:14:30. \| 2014-04-26 00:39:11 HD Request # 3 - Requesting Intraday data. Max. days to return: 30. Start Date-Time: 2014-04-25 22:31:49. Record interval: 0 . Symbol: TICK-YM \| 2014-04-26 00:39:11 HD Request # 3 - Decompressing data. \| 2014-04-26 00:39:11 HD Request # 3 - Receiving Intraday data for TICK-YM starting at 2014-04-26 00:31:49 \| 2014-04-26 00:39:11 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-04-26 00:32:14 \| 2014-04-26 00:39:11 Socket has been shutdown and closed. \| 2014-04-26 00:39:11 The network socket for historical data has been closed. \| 2014-04-26 00:39:11 HD Request # 3 - Received 75 records from 2014-04-26 00:31:49 to 2014-04-26 00:38:37 (6.8 minutes) and wrote 74 records for TICK-YM \| 2014-04-26 00:39:11 HD Request # 3 - Intraday download COMPLETE for TICK-YM. Completion time: 1s \| 2014-04-26 00:39:11 Real-time Intraday chart data file updates started for TICK-YM \| 2014-04-26 00:39:11 HD Request # 2 - Received 351 records from 2014-04-25 22:54:00 to 2014-04-25 23:14:30 (20.5 minutes) and wrote 22 records for EMD-201406-GLOBEX \| 2014-04-26 00:39:12 HD Request # 2 - Intraday download COMPLETE for EMD-201406-GLOBEX. Completion time: 2s \| 2014-04-26 00:39:12 Real-time Intraday chart data file updates started for EMD-201406-GLOBEX \| 2014-04-26 00:39:12 HD Request # 4 - Downloading Intraday chart data for ES-201406-GLOBEX to the file ES-201406-GLOBEX.scid. Service: ib \| 2014-04-26 00:39:12 HD Request # 4 - Download start Date-Time: 2014-04-25 23:15:25.0 \| 2014-04-26 00:39:12 HD Request # 4 - Requesting a total of 0 days and 9827 seconds. \| 2014-04-26 00:39:12 HD Request # 4 - IB Backfill - Seconds requested: 9827. Seconds Remaining: 0. \| 2014-04-26 00:39:12 HD Request # 4 - Requesting 9827 Seconds of data at 30 secs with ending Date-Time at 2014-04-26 01:49:12 for ES-201406-GLOBEX \| 2014-04-26 00:39:12 HD Request # 4 - Processing historical data message from TWS \| 2014-04-26 00:39:12 HD Request # 4 - Receiving Intraday data for ES-201406-GLOBEX starting at 2014-04-25 23:05:30 \| 2014-04-26 00:39:12 HD Request # 4 - Received 328 records and wrote 0 records from 2014-04-25 20:16:00 to 2014-04-25 23:14:30. \| 2014-04-26 00:39:12 HD Request # 4 - Received 328 records from 2014-04-25 23:05:30 to 2014-04-25 23:14:30 (9.0 minutes) and wrote 0 records for ES-201406-GLOBEX \| 2014-04-26 00:39:13 HD Request # 4 - Intraday download COMPLETE for ES-201406-GLOBEX. Completion time: 0s \| 2014-04-26 00:39:13 Real-time Intraday chart data file updates started for ES-201406-GLOBEX \| 2014-04-26 00:39:13 HD Request # 5 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: ib \| 2014-04-26 00:39:14 HD Request # 5 - Download start Date-Time: 2014-04-25 23:15:09.0 \| 2014-04-26 00:39:14 HD Request # 5 - Requesting a total of 0 days and 9845 seconds. \| 2014-04-26 00:39:14 HD Request # 5 - IB Backfill - Seconds requested: 9845. Seconds Remaining: 0. \| 2014-04-26 00:39:14 HD Request # 5 - Requesting 9845 Seconds of data at 30 secs with ending Date-Time at 2014-04-26 01:49:14 for NQ-201406-GLOBEX \| 2014-04-26 00:39:14 HD Request # 5 - Processing historical data message from TWS \| 2014-04-26 00:39:14 HD Request # 5 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-04-25 23:05:30 \| 2014-04-26 00:39:14 HD Request # 5 - Received 329 records and wrote 0 records from 2014-04-25 20:15:30 to 2014-04-25 23:14:30. \| 2014-04-26 00:39:14 HD Request # 5 - Received 329 records from 2014-04-25 23:05:30 to 2014-04-25 23:14:30 (9.0 minutes) and wrote 0 records for NQ-201406-GLOBEX \| 2014-04-26 00:39:15 HD Request # 5 - Intraday download COMPLETE for NQ-201406-GLOBEX. Completion time: 1s \| 2014-04-26 00:39:15 Real-time Intraday chart data file updates started for NQ-201406-GLOBEX \| 2014-04-26 00:39:15 HD Request # 6 - Downloading Intraday chart data for YM-201406-ECBOT to the file YM-201406-ECBOT.scid. Service: ib \| 2014-04-26 00:39:15 HD Request # 6 - Download start Date-Time: 2014-04-25 23:15:15.0 \| 2014-04-26 00:39:15 HD Request # 6 - Requesting a total of 0 days and 9840 seconds. \| 2014-04-26 00:39:15 HD Request # 6 - IB Backfill - Seconds requested: 9840. Seconds Remaining: 0. \| 2014-04-26 00:39:15 HD Request # 6 - Requesting 9840 Seconds of data at 30 secs with ending Date-Time at 2014-04-26 01:49:15 for YM-201406-ECBOT \| 2014-04-26 00:39:15 HD Request # 6 - Processing historical data message from TWS \| 2014-04-26 00:39:16 HD Request # 6 - Receiving Intraday data for YM-201406-ECBOT starting at 2014-04-25 23:05:30 \| 2014-04-26 00:39:16 HD Request # 6 - Received 328 records and wrote 0 records from 2014-04-25 20:16:00 to 2014-04-25 23:14:30. \| 2014-04-26 00:39:16 HD Request # 6 - Received 328 records from 2014-04-25 23:05:30 to 2014-04-25 23:14:30 (9.0 minutes) and wrote 0 records for YM-201406-ECBOT \| 2014-04-26 00:39:17 HD Request # 6 - Intraday download COMPLETE for YM-201406-ECBOT. Completion time: 2s \| 2014-04-26 00:39:17 Real-time Intraday chart data file updates started for YM-201406-ECBOT \| 2014-04-26 00:39:17 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-04-26 00:39:21 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-04-26 00:39:21 SC Market Stats - Successfully connected. \| 2014-04-26 00:39:21 SC Market Stats - Restarting real-time data updates for symbol: TICK-YM \| 2014-04-26 00:39:21 HD Request # 7 - Downloading Intraday chart data for TICK-YM to the file TICK-YM.scid. Service: statscalc \| 2014-04-26 00:39:21 HD Request # 7 - Download start Date-Time: 2014-04-26 00:38:37.0 \| 2014-04-26 00:39:21 HD Request # 7 - Using server: ds4.sierracharts.com port 10149 \| 2014-04-26 00:39:22 Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-04-26 00:39:22 The network socket is connected. \| 2014-04-26 00:39:22 HD Request # 7 - Sending historical data logon request message. \| 2014-04-26 00:39:22 HD Request # 7 - Requesting Intraday data. Max. days to return: 30. Start Date-Time: 2014-04-25 22:38:37. Record interval: 0 . Symbol: TICK-YM \| 2014-04-26 00:39:28 HD Request # 7 - Decompressing data. \| 2014-04-26 00:39:28 HD Request # 7 - Receiving Intraday data for TICK-YM starting at 2014-04-26 00:38:37 \| 2014-04-26 00:39:28 Socket has been shutdown and closed. \| 2014-04-26 00:39:28 The network socket for historical data has been closed. \| 2014-04-26 00:39:28 HD Request # 7 - Received 1 record from 2014-04-26 00:38:37 to 2014-04-26 00:38:37 (0.0 seconds) and wrote 0 records for TICK-YM \| 2014-04-26 00:39:28 HD Request # 7 - Intraday download COMPLETE for TICK-YM. Completion time: 7s \| 2014-04-26 00:39:28 Real-time Intraday chart data file updates started for TICK-YM \| 2014-04-26 00:39:28 Requesting symbol settings for ib. Overwrite = on. \| 2014-04-26 01:09:51 Symbol settings received. \| 2014-04-26 01:09:52 Processed received symbol settings \| 2014-04-26 01:09:52 HD Request # 8 - Downloading Historical Daily chart data for ESM14. Starting date: 2014-04-24. Service: ib \| 2014-04-26 01:10:22 HD Request # 8 - Using user Barchart Historical data account. \| 2014-04-26 01:10:22 HD Request # 8 - Requesting historical Daily data for ESM14 starting at 2014-04-23 \| 2014-04-26 01:10:22 HD Request # 8 - Receiving historical Daily data for ESM14 starting at 2014-04-23 \| 2014-04-26 01:10:23 Writing historical Daily data for ESM14 to the file ESM14.dly \| 2014-04-26 01:10:23 HD Request # 8 - Received 3 records from 2014-04-23 00:00:00 to 2014-04-25 00:00:00 (3.0 days) and wrote 2 records for ESM14 \| 2014-04-26 01:10:23 HD Request # 8 - Daily download COMPLETE for ESM14. Completion time: 1s \| 2014-04-26 01:10:23 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$GVZ.dly \| 2014-04-26 01:10:51 Interactive Brokers - Starting real-time market data updates for: $GVZ \| 2014-04-26 01:10:51 Subscribing to real-time True Data for symbol: $GVZ SecType: STK Exchange: SMART Currency: USD \| 2014-04-26 01:10:51 Subscribing to symbol: $GVZ SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: \| 2014-04-26 01:10:51 HD Request # 9 - Downloading Historical Daily chart data for $GVZ. Starting date: 1964-04-25. Service: ib \| 2014-04-26 01:10:51 HD Request # 9 - Requesting 365 days of historical Daily data for $GVZ with end date 2014-04-25 \| 2014-04-26 01:10:51 Symbol Error - $GVZ is unknown, unavailable, or improperly formatted. \| 2014-04-26 01:10:52 Symbol Error - $GVZ is unknown, unavailable, or improperly formatted. \| 2014-04-26 01:10:52 HD Request # 9 - Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 18. \| 2014-04-26 01:10:52 HD Request # 9 - Error downloading historical Daily data for $GVZ. The symbol is unknown to the server. \| 2014-04-26 01:10:52 HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $GVZ \| 2014-04-26 01:10:52 HD Request # 9 - Daily download COMPLETE for $GVZ. Completion time: 0s \| 2014-04-26 01:10:52 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$GVZ.dly \| 2014-04-26 01:10:52 Symbol Error - $GVZ is unknown, unavailable, or improperly formatted. \| 2014-04-26 01:10:52 Message from IB: No historical data query found for ticker id:18. IB Error Code: 366. Request ID: 18. \| 2014-04-26 01:10:52 I would like to clarify two seetings : 1. global settings - data/trade service settings - service I have set to 'IB (trading)' 2. in global - symbol settings - service - I have IB - should I choose something else here ( SC real time or barchart)? Thank you

[2014-04-25 23:44:05] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you have more than 500 USD/EUR in your IB account? Sierra Chart is detecting that you have less than that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 23:44:36

[2014-04-26 07:01:08] #8 [Go To First Post]
User66289 - Posts: 8
I can see that but I do not understand - I have more in my account for sure

[2014-04-26 07:46:48] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This confirms we are not detecting the balance properly. We have been working on the balance check and it does not always work properly. So we will remove it. We apologize for the inconvenience. We will put out a new version later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-26 22:14:48] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is now resolved. Update Sierra Chart to version 1128. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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