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No realtime prices

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[2014-04-25 07:07:27] #1 [Go To First Post]
User59228 - Posts: 47
Hello, until yesterday evening I get normal real time Prices. Since today in the morning there are no push Prices in my Chart. I dont know why. Can you please help me ? Thank you. Mario Solje

[2014-04-25 07:11:09] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 3 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-25 07:25:34] #3 [Go To First Post]
User59228 - Posts: 47
Yes, I read this help topic but I see no reason for this Problem.

[2014-04-25 07:31:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you getting data from the data feed? Refer to help topic 3.4 about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-25 07:38:05] #5 [Go To First Post]
User59228 - Posts: 47
Yes, I getting data for the data feed. There are no realtime data (ES,NQ, FDAX). Alle Futures will expired at June 2014. They are not expired or inactive. I am connect to the data feed an the data feed is active (IB). The Chart has some data displayed. When I disconnect and then connect again, the data will be downloaded, but then the Prices stay.

[2014-04-25 07:40:29] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are actually getting data from the data feed as explained in help topic 3.4, then the problem must be one of the other items in help topic 3. There is no other possibility. How do you know you are getting the data feed? Please explain what you are observing according to help topic 3.4. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 07:40:47

[2014-04-25 07:41:50] #7 [Go To First Post]
Sascha Haas - Posts: 10
Hi SC, I've got exactely the same problem since this morning. I've doublechecked with another application at it seems that IB doesn't deliver the last field anymore via the API, though I still can receive live updates of bid/ask quotes. Please check this. THX

[2014-04-25 07:43:54] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I've doublechecked with another application at it seems that IB doesn't deliver the last field anymore via the API, What is the symbol of the chart? In this case a temporary solution is to append -BAAVG to the end of the symbol. You can set this through Chart >> Chart Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-25 07:44:33

[2014-04-25 07:45:49] #9 [Go To First Post]
Sascha Haas - Posts: 10
for example YM-201406-ecbot. As I've said, IB does deliver bid/ask quotes via the api but no last price.

[2014-04-25 07:47:06] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Seems like some kind of a bug on their side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-25 07:48:38] #11 [Go To First Post]
Yetlee - Posts: 12
i got simillar prolems, chart are not updating NQ futures from IB Date Time Of Last Edit: 2014-04-25 07:48:57

[2014-04-25 07:49:35] #12 [Go To First Post]
Sascha Haas - Posts: 10
I would agree that this is in general a problem with IB. Please keep an eye on it! Thanks guys!

[2014-04-25 07:53:55] #13 [Go To First Post]
MotoMoto - Posts: 47
FWIW - Ditto - same problems. Data being supplied, but nothing charts on the screen unless you constantly delete and download data Using Chart>>show bid ask lines you can see it moving up and down, but nothing prints to the screen. Connected to IB. Worked fine yesterday - not today for NQ and ES, however FX is updating. Will contact IB as well.

[2014-04-25 07:57:02] #14 [Go To First Post]
Yetlee - Posts: 12
In this case a temporary solution is to append -BAAVG to the end of the symbol. You can set this through Chart >> Chart Settings. ============================================================= could you explain BAAVG?

[2014-04-25 08:01:16] #15 [Go To First Post]
chisel - Posts: 23
I'm having the same problem and I agree, I think it's an IB bug. SC is green and connected, but charts and spreadsheet aren't updating. TWS DATA button is green until SC starts, then is yellow with this msg.: API Access - some of the market data require an additional subscription for API users. Please click here to go to acct. mgmt. to subscribe to API-specific market data packages. This problem started at 11:29 pm Central time (U.S.) - 3.5 hours ago.

[2014-04-25 08:03:39] #16 [Go To First Post]
Sascha Haas - Posts: 10
IB is aware of the problem, I've just chatted with the support. Please use this TWS Version, it should work: https://download2.interactivebrokers.com/download/tws40_install.exe (untested yet)

[2014-04-25 08:07:02] #17 [Go To First Post]
chisel - Posts: 23
What version is that? I had the same problem on 941.2 and 944.3b.

[2014-04-25 08:15:13] #18 [Go To First Post]
Sascha Haas - Posts: 10
Version 439.4b - I can confirm SC updates works with this version. IB will provide a revised update this afternoon.

[2014-04-25 08:15:51] #19 [Go To First Post]
Sascha Haas - Posts: 10
Version 939.4b :p

[2014-04-25 08:19:13] #20 [Go To First Post]
chisel - Posts: 23
Yes, 939.4b works. TYVM!

[2014-04-25 08:20:13] #21 [Go To First Post]
FLfutures - Posts: 11
That worked for me. Download is build 939.4; I was using 943.1, which had been working fine since upgraded, probably 2-3 months.

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