Support Board
Date/Time: Sun, 22 Jun 2025 11:59:14 +0000
VIX futures - no data ?
View Count: 750
| [2022-03-24 09:20:50] |
| VolTrader73 - Posts: 137 |
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Hello. Am subscribed to CFE feed and was getting the data fine until couple of days back I notice no real time data in charts anymore. Any reason ? Also, to make sure, is this the VIX future or is there another ticker for this ? VXK22 , VXMK22 Please advise |
| [2022-03-24 12:17:12] |
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Use this symbol: VXJ22_FUT_CFE All the symbols should be of this general format. Change them in the charts and quote boards. Instructions: Changing the Symbol of a Chart: Changing the Symbol of a Chart or Trade DOM Through Chart Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-24 15:31:44] |
| VolTrader73 - Posts: 137 |
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Hello I am using this format See screenshot You can see last value I got but it is not updating. This was working until couple days back. I did no changes other than renew my subs |
 Screenshot 2022-03-24 172607.jpg / V - Attached On 2022-03-24 15:28:06 UTC - Size: 253.29 KB - 147 views |
| [2022-03-24 17:22:49] |
| John - SC Support - Posts: 40555 |
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The most recent bar in your chart image is from March 24, 2022 at approximately 10:24. This means you are getting at least some recent data. What is the time zone of your chart? Also, are you getting delayed streaming data, in that the data is behind by 15 minutes, or does the data update once every 30 minutes or so? We need to understand the exact data issue you are having, so any additional information would be helpful. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-25 11:33:17] |
| VolTrader73 - Posts: 137 |
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After reboot disconnect/reconnect it seems right but the activity is much lower than what it was (number of updates) although that might be the market now. Time zone is Chicago 18:00 - 17:59 To make sure, is there a more active contract you provide data for or is this it ? |
| [2022-03-25 15:14:29] |
| John - SC Support - Posts: 40555 |
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We just have data for the VIX and Mini VIX. You are looking at the correct data for the VIX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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