Support Board
Date/Time: Sat, 16 May 2026 00:24:13 +0000
Deactivating Services
View Count: 843
| [2022-03-21 16:12:30] |
| User963221 - Posts: 20 |
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I have turned off automatic renewal of my services and want to verify I did it correctly. I do not want any services to renew. Also if I have a surplus, how do I get that surplus refunded. Thank you, Kurt |
| [2022-03-21 17:58:41] |
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Yes everything is deactivated. You can request a refund here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-08 05:40:49] |
| User857496 - Posts: 1 |
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Please reset all allowed systems on my account. I am not logged in anywhere, but it shows 2 systems in use: 10_1_8_3 and 10_0_0_5. Please clear them so I can log in on my current PC.
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| [2026-04-08 13:45:16] |
| John - SC Support - Posts: 46151 |
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We have cleared the login information for the systems that were connected. But it can take some time for that to actually affect those systems. In the meantime, we have increased the number of systems that you are allowed to have to 3, so you can connect from your current computer. We do want to point out, that if you recognize the systems that were logged in, then you should actively exit from Sierra Chart on those systems. On the other hand, if you do not recognize those systems, then you should change your account password to ensure that your account information is not being used by unauthorized users. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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