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Date/Time: Wed, 17 Jul 2024 11:28:02 +0000



BTC/USD OKCOIN stuck for about 1 week now

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[2014-04-20 21:52:04]
oyvinds - Posts: 28
Oddly LTC/USD from OkCoin still updates but BTC/USD has not updated for about a week now. Their BTC/USD feed has been broken from time to time before but not this long.

Also, please consider adding the Chinese exchange Huobi.
[2014-04-20 22:06:04]
Sierra Chart Engineering - Posts: 104368
Sierra Chart has never provided BTC USD from OK Coin. To our knowledge they do not offer that. Please give us the exact symbol as you see it listed in Sierra Chart.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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[2014-04-20 22:18:13]
oyvinds - Posts: 28
oh so sorry I obviously mean BTC/CNY. :)

actual symbol in sierra is "BTCCYN-OKCOIN" and it has not updated for a week now.

http://btccharts.everdot.org/.sierrastuck/stuck.png

actual price / chart since it stopped updating in sierra https://bitcoinwisdom.com/markets/okcoin/btccny

thank you for looking into this. asked a friend with one of those full sierra packages and his is stuck too. LTC price from OkCoin does update.
Date Time Of Last Edit: 2014-04-20 22:18:55
[2014-04-20 22:29:51]
oyvinds - Posts: 28
and volla it works. thanks. that was.. quick.
[2014-04-20 22:36:43]
Sierra Chart Engineering - Posts: 104368
We have restored the data feed, there is missing data but it will be restored by the end of the day tomorrow.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-20 22:38:15]
Sierra Chart Engineering - Posts: 104368
We also are now resetting the connection daily for OK Coin so this does not happen again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-07-22 16:07:04]
nomenomen - Posts: 7
Data feed for OKCoin not working since 18 Jun.
[2014-07-22 16:42:39]
Sierra Chart Engineering - Posts: 104368
We see the problem and we will be solving this in the next two hours.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-07-23 05:40:20]
Sierra Chart Engineering - Posts: 104368
This took longer than expected to completely resolve.

The OK Coin data feed is now running again. We did our best to patch the missing data but there is some recent missing data.

To re-download any data you have missing in the chart, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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