Support Board
Date/Time: Sun, 22 Jun 2025 11:55:47 +0000
Symbol Settings not found for current Service
View Count: 1031
| [2022-03-09 15:08:13] |
| User195924 - Posts: 68 |
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Hello, I am trying to access the following symbols $M5DP, $M1DP, and similar symbols like these. I upgraded my symbols setting from 250 to 750 yesterday but I continue to get a error message saying "Symbol Settings not found for current Service" Please explain why I can not get real time updates on these symbols and why do I continue to get that error message. thanks |
| [2022-03-14 13:00:23] |
| User195924 - Posts: 68 |
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Please provide an update on this questions. thanks
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| [2022-03-14 14:42:54] |
| Sierra_Chart Engineering - Posts: 19975 |
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We have to set up proper mapping for these symbol formats. We will do that today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-14 14:43:04
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| [2022-03-14 16:28:23] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-14 16:51:49] |
| User195924 - Posts: 68 |
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Thanks, did that but still getting the message.
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| [2022-03-15 21:35:02] |
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We do not see any errors for those symbols any longer. Make sure the symbol settings are up to date: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings You can only get historical Daily Data for those symbols. To access the data for them: Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 00:56:54] |
| User195924 - Posts: 68 |
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Great, needed to update global symbol setting and it's working now. Different question, how do I change the color of rank bars, all of the up bars that are greens, I would like to change the color of that. Please let me know how to do that, screenshot attached. |
 Ranko bars.JPG / V - Attached On 2022-03-16 00:56:38 UTC - Size: 53.01 KB - 140 views |
| [2022-03-16 13:20:45] |
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Refer to this page: Graphics Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 14:16:00] |
| User195924 - Posts: 68 |
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Right, I know that much and have played around with a lot of these settings but nothing seems to have an impact on the ranko bars chart. So my question is specific to changing the color of rank bars and which specific setting in the Graphics Setting will allow me to do that? Thanks
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| [2022-03-16 14:30:02] |
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You need to change the colors for Candlestick bars.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-16 18:45:27] |
| User195924 - Posts: 68 |
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Thanks, I have done that but there's no change whatsoever. I am using Ranko Bars with Wicks, and have played around most of the graphic settings and color does not change for some odd reason.
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| [2022-03-16 18:58:44] |
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There are two Graphics Settings windows. You may be using the wrong one. Refer to: Graphics Settings: Introduction And are you using the Renko Intraday Bar Period setting within Chart >> Chart Settings. Or the Renko study? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-16 18:59:30
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| [2022-03-16 22:24:40] |
| User195924 - Posts: 68 |
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I am using the Renko Intraday Bar Period setting within Chart >> Chart Settings. Screenshot attached. I have changed the Chart >> Graphics Settings but nothing happens, |
| Ranko Charts.JPG / V - Attached On 2022-03-16 22:24:36 UTC - Size: 61.91 KB - 145 views |
| [2022-03-20 00:31:55] |
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Renko bars, are candlestick bars. What specific graphic settings are you changing?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-22 13:56:01] |
| User195924 - Posts: 68 |
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Yes, I have changed the color for up fill and outline to white but nothing changes for ranko. See attached screenshot.
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| Candlestick Setting Color.JPG / V - Attached On 2022-03-22 13:55:51 UTC - Size: 55.49 KB - 119 views |
| [2022-03-22 14:31:22] |
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We would have to get that chart and test it. There absolutely should be color changes. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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