Support Board
Date/Time: Mon, 23 Jun 2025 01:29:18 +0000
Footprint/delta displaying zeroes
View Count: 621
| [2022-03-02 16:02:04] |
| Richard Villarreal - Posts: 4 |
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My numbers bar and delta are displaying zeroes. This happens whenever I shut down SC and upon restarting it, it only displays data from the restart time onward, so I have large gaps of missing data. I researched board support and found another user having a similar problem ("CD and footprint displaying 0s"). It was recommended to user to update his Denali feed and then pay for the exchange fee needed. Upon reading this I updated my feed from CQG to Denali and paid the $46 payment. However, I did not activate because my introducing broker is Tradovate and it is not listed as a supported trading service. Can you please provide guidance? BTW I have downloaded the prerelease and am using version 2351. Thanks. https://www.sierrachart.com/image.php?Image=1646200596128.png |
| [2022-03-02 18:15:38] |
| John - SC Support - Posts: 40555 |
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As long as you are setup to use CQG for your order routing with Tradovate, then you can connect to that account in order to verify your non-professional status for the CME Group. In fact, we see that your account is verified through March 18, 2021 at the moment. Therefore, you are fine to activate the non-professional exchanges at the following link (you can also see your Verification date at this link): https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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