Support Board
Date/Time: Mon, 23 Jun 2025 07:15:04 +0000
SC Login issue
View Count: 518
| [2022-03-02 15:51:50] |
| User795226 - Posts: 9 |
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I cant login to my Sierra. Here are the log: Reading Internal Order ID file. | 2022-03-02 09:43:55.210 Reading Trade Orders file. | 2022-03-02 09:43:55.308 Reading Trade Positions file. | 2022-03-02 09:43:55.309 Reading Trade Account Data files. | 2022-03-02 09:43:55.309 UDPListener (1508). Port 22903 | Listening on UDP port 22903. | 2022-03-02 09:43:55.327 Software version: 2339 64-bit | 2022-03-02 09:43:55.328 Primary Thread ID: 10388 | 2022-03-02 09:43:55.328 Usage end date: 2022-07-14 | 2022-03-02 09:43:55.328 Enabled for: Sierra Chart Historical Data Service. | 2022-03-02 09:43:55.328 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-02 09:43:55.328 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-02 09:43:55.328 Current selected Data/Trading service: TransAct WS | 2022-03-02 09:43:55.328 Custom symbol settings values: disabled | 2022-03-02 09:43:55.328 Chart Update Interval: 40 | 2022-03-02 09:43:55.328 Intraday Data Storage Time Unit: 1 | 2022-03-02 09:43:55.328 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-02 09:43:55.328 2022-03-02 15:43:55 Local computer time in UTC | 2022-03-02 09:43:55.328 2022-03-02 09:43:55 Local computer time in SC Time Zone | 2022-03-02 09:43:55.328 2022-03-02 15:43:53 Server time in UTC | 2022-03-02 09:43:55.328 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-02 09:43:55.328 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-03-02 09:43:55.328 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-03-02 09:43:55.328 OS Version Number: 10.0 | 2022-03-02 09:43:55.328 Locale Setting: C | 2022-03-02 09:43:55.328 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2022-03-02 09:43:55.328 Allowed protected custom studies: | 2022-03-02 09:43:55.328 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-03-02 09:43:55.343 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:43:55.414 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-02 09:43:55.519 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-02 09:43:55.519 Received 5 login tokens. | 2022-03-02 09:43:55.674 Symbol settings MD5 received. Request ID: 1. | 2022-03-02 09:43:57.133 Symbol settings are up-to-date for transact.trading. | 2022-03-02 09:43:57.133 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-03-02 09:44:00.299 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-03-02 09:44:00.299 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-02 09:44:00.299 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-03-02 09:44:00.299 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-03-02 09:44:00.299 Auth Websocket | Opening WebSocket. | 2022-03-02 09:44:00.461 Auth Websocket | Sending WebSocket handshake. | 2022-03-02 09:44:00.461 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-02 09:44:00.961 Auth Websocket | Server header | Upgrade: WebSocket | 2022-03-02 09:44:00.961 Auth Websocket | Server header | Connection: Upgrade | 2022-03-02 09:44:00.961 Auth Websocket | Server header | Sec-WebSocket-Accept: udASfBAELBE8v8/DfqChnlZNG8Q= | 2022-03-02 09:44:00.961 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-03-02 09:44:00.961 Auth Websocket | Server header | | 2022-03-02 09:44:00.961 Auth Websocket | Web socket state is now open. | 2022-03-02 09:44:00.961 TransAct WS | Sending account logon message. Live | 2022-03-02 09:44:00.961 Service connection timed out. Will disconnect and retry. | 2022-03-02 09:45:00.294 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-02 09:45:00.294 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-02 09:45:00.294 TransAct WS | Session key cleared | 2022-03-02 09:45:00.310 Auth Websocket socket (1) | CloseSocket call. | 2022-03-02 09:45:00.310 Auth Websocket | WebSocket closed. | 2022-03-02 09:45:00.310 TransAct WS | Disconnected. | 2022-03-02 09:45:00.310 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-02 09:45:00.310 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-02 09:45:00.310 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-03-02 09:45:00.467 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 09:45:00.467 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-03-02 09:45:01.325 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-03-02 09:45:01.325 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2022-03-02 09:45:01.325 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2022-03-02 09:45:01.325 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2022-03-02 09:45:01.325 Auth Websocket | Opening WebSocket. | 2022-03-02 09:45:01.488 Auth Websocket | Sending WebSocket handshake. | 2022-03-02 09:45:01.488 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-02 09:45:01.980 Auth Websocket | Server header | Upgrade: WebSocket | 2022-03-02 09:45:01.980 Auth Websocket | Server header | Connection: Upgrade | 2022-03-02 09:45:01.980 Auth Websocket | Server header | Sec-WebSocket-Accept: qTM47PLWihkq8oGHvISjviZCYwM= | 2022-03-02 09:45:01.980 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-03-02 09:45:01.980 Auth Websocket | Server header | | 2022-03-02 09:45:01.980 Auth Websocket | Web socket state is now open. | 2022-03-02 09:45:01.980 TransAct WS | Sending account logon message. Live | 2022-03-02 09:45:01.980 |
| [2022-03-02 16:14:47] |
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We see you are having trouble connecting to Transact. Refer to this thread regarding this: SC Chart not connecting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 16:15:13
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