Support Board
Date/Time: Mon, 23 Jun 2025 07:15:57 +0000
I can not connect to DATA
View Count: 513
| [2022-03-02 15:47:20] |
| User752881 - Posts: 9 |
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I can not connect to DATA I've never had a problem, This is the first time in two years This is what is listed in error: Reading Internal Order ID file. | 2022-03-02 10:05:12.622 Reading Trade Orders file. | 2022-03-02 10:05:12.814 Reading Trade Positions file. | 2022-03-02 10:05:12.815 Reading Trade Account Data files. | 2022-03-02 10:05:12.816 UDPListener (1588). Port 22904 | Listening on UDP port 22904. | 2022-03-02 10:05:12.863 Software version: 2270 64-bit | 2022-03-02 10:05:12.864 Primary Thread ID: 2432 | 2022-03-02 10:05:12.864 Usage end date: 2022-03-26 | 2022-03-02 10:05:12.864 Enabled for: Advanced Features 2. | 2022-03-02 10:05:12.864 Enabled for: Sierra Chart Historical Data Service. | 2022-03-02 10:05:12.864 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-02 10:05:12.864 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-02 10:05:12.864 Current selected Data/Trading service: TransAct WS | 2022-03-02 10:05:12.864 Custom symbol settings values: enabled | 2022-03-02 10:05:12.864 Chart Update Interval: 500 | 2022-03-02 10:05:12.864 Intraday Data Storage Time Unit: 1 | 2022-03-02 10:05:12.864 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-03-02 10:05:12.864 2022-03-02 15:05:12 Local computer time in UTC | 2022-03-02 10:05:12.864 2022-03-02 10:05:12 Local computer time in SC Time Zone | 2022-03-02 10:05:12.864 2022-03-02 15:05:15 Server time in UTC | 2022-03-02 10:05:12.864 Local computer UTC time and Server UTC time difference: 4 seconds. | 2022-03-02 10:05:12.864 Program path: C:\SierraChart\ | 2022-03-02 10:05:12.864 Data Files path: C:\SierraChart\Data\ | 2022-03-02 10:05:12.864 OS Version Number: 10.0 | 2022-03-02 10:05:12.865 Locale Setting: C | 2022-03-02 10:05:12.865 DLLs: UserContributedStudies_64.dll | 2022-03-02 10:05:12.866 Allowed protected custom studies: | 2022-03-02 10:05:12.866 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2022-03-02 10:05:12.915 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 10:05:12.977 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-02 10:05:14.464 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-03-02 10:05:14.464 Received 5 login tokens. | 2022-03-02 10:05:15.793 Symbol settings MD5 received. Request ID: 1. | 2022-03-02 10:05:16.960 Symbol settings are up-to-date for transact.trading. | 2022-03-02 10:05:16.960 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-03-02 10:05:20.207 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-03-02 10:05:20.207 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-02 10:05:20.207 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-03-02 10:05:20.207 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-03-02 10:05:20.207 Auth Websocket | Opening WebSocket. | 2022-03-02 10:05:20.549 Auth Websocket | Sending WebSocket handshake. | 2022-03-02 10:05:20.549 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-02 10:05:23.698 Auth Websocket | Server header | Upgrade: WebSocket | 2022-03-02 10:05:23.698 Auth Websocket | Server header | Connection: Upgrade | 2022-03-02 10:05:23.698 Auth Websocket | Server header | Sec-WebSocket-Accept: cbj5FIrgd9GsaDn4IfWfOxrEpxA= | 2022-03-02 10:05:23.698 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-03-02 10:05:23.698 Auth Websocket | Server header | | 2022-03-02 10:05:23.698 Auth Websocket | Web socket state is now open. | 2022-03-02 10:05:23.698 TransAct WS | Sending account logon message. Simulated Live | 2022-03-02 10:05:23.698 Service connection timed out. Will disconnect and retry. | 2022-03-02 10:06:20.192 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-02 10:06:20.192 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-02 10:06:20.192 TransAct WS | Session key cleared | 2022-03-02 10:06:20.208 Auth Websocket socket (1) | CloseSocket call. | 2022-03-02 10:06:20.208 Auth Websocket | WebSocket closed. | 2022-03-02 10:06:20.208 TransAct WS | Disconnected. | 2022-03-02 10:06:20.209 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-02 10:06:20.209 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-03-02 10:06:22.340 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 10:06:22.340 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2022-03-02 10:07:21.110 The message log has been sent to support. | 2022-03-02 10:07:21.110 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2022-03-02 10:07:21.110 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2022-03-02 10:07:21.110 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-03-02 10:07:24.795 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2022-03-02 10:07:25.040 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2022-03-02 10:07:25.040 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-03-02 10:07:26.142 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2022-03-02 10:07:26.142 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-03-02 10:08:32.772 Auth Websocket socket (1) | Closed. | 2022-03-02 10:08:32.772 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-03-02 10:09:02.781 Symbol settings could not be loaded because there are no applicable files to load. | 2022-03-02 10:10:47.861 Requested symbol settings for service code cqg. Request ID: 2. | 2022-03-02 10:10:47.861 Orders Websocket socket (0) | CloseSocket call. | 2022-03-02 10:10:47.864 Price Websocket socket (0) | CloseSocket call. | 2022-03-02 10:10:47.864 Auth Websocket socket (0) | CloseSocket call. | 2022-03-02 10:10:47.864 Current selected Data/Trading service: CQG WebAPI | 2022-03-02 10:10:47.870 Symbol settings received. Request ID: 2. | 2022-03-02 10:10:53.216 CQG WebSocket socket (0) | CloseSocket call. | 2022-03-02 10:11:20.061 CQG WebSocket socket (0) | CloseSocket call. | 2022-03-02 10:11:20.062 CQG WebSocket socket (0) | CloseSocket call. | 2022-03-02 10:11:20.062 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 3. | 2022-03-02 10:11:20.064 Current selected Data/Trading service: TransAct WS | 2022-03-02 10:11:20.064 Symbol settings MD5 received. Request ID: 3. | 2022-03-02 10:11:25.345 Requested symbol settings for service code transact.trading. Request ID: 4. | 2022-03-02 10:11:25.345 Symbol settings received. Request ID: 4. | 2022-03-02 10:11:29.120 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-03-02 10:11:31.104 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-03-02 10:11:31.104 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-02 10:11:31.104 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2022-03-02 10:11:31.105 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2022-03-02 10:11:31.105 Auth Websocket | Opening WebSocket. | 2022-03-02 10:11:32.715 Auth Websocket | Sending WebSocket handshake. | 2022-03-02 10:11:32.715 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-02 10:11:35.976 Auth Websocket | Server header | Upgrade: WebSocket | 2022-03-02 10:11:35.976 Auth Websocket | Server header | Connection: Upgrade | 2022-03-02 10:11:35.976 Auth Websocket | Server header | Sec-WebSocket-Accept: lT0xL3CFLE8gLb97ih9XOXRahAI= | 2022-03-02 10:11:35.976 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-03-02 10:11:35.976 Auth Websocket | Server header | | 2022-03-02 10:11:35.976 Auth Websocket | Web socket state is now open. | 2022-03-02 10:11:35.976 TransAct WS | Sending account logon message. Simulated Live | 2022-03-02 10:11:35.976 Service connection timed out. Will disconnect and retry. | 2022-03-02 10:12:31.127 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-03-02 10:12:31.127 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-03-02 10:12:31.127 TransAct WS | Session key cleared | 2022-03-02 10:12:31.142 Auth Websocket socket (1) | CloseSocket call. | 2022-03-02 10:12:31.142 Auth Websocket | WebSocket closed. | 2022-03-02 10:12:31.142 TransAct WS | Disconnected. | 2022-03-02 10:12:31.143 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-03-02 10:12:31.143 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2022-03-02 10:12:32.650 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 10:12:32.650 |
| [2022-03-02 16:37:16] |
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If you are having trouble connecting to Transact, refer to this thread here regarding this: SC Chart not connecting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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