Support Board
Date/Time: Mon, 23 Jun 2025 07:12:21 +0000
Nikkei 225 mini historical daily chart not downloading
View Count: 735
| [2022-02-28 04:08:21] |
| User629461 - Posts: 186 |
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I'm trying to load a historcial daily chart for this market connected to SC Data - All Services (symbol NPH22-JPX). The symbol is per the Find Symbol list under "Futures - JPX"). However, when I click "Open Historical Chart" I get the message "Download Failed - Error: user is not authorised to execute query for one or more of the specigfied symbols". Can you tell me if I'm doing something wrong & how I can load a chart for this market? Thanks |
| [2022-02-28 21:56:06] |
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We need to contact our data provider about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-28 22:06:54] |
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Hopefully they will make the data available and when they do: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-28 23:27:35] |
| User629461 - Posts: 186 |
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Just downloaded and looks like they've only provided the Day session data. Can they provide the full session? Also, noticed I'm getting the same error msg on some other symbols (eg KS?##-KFE and AP?##-SFE) |
| [2022-03-01 18:44:11] |
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We have asked our data provider regarding these exchanges. We will see if they can get them activated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-01 23:53:35] |
| User629461 - Posts: 186 |
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Great - can you ask them to provide the FULL session data. Its only DAY session data at the moment.
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| [2022-03-02 08:36:53] |
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We have heard from our data provider, and they cannot provide these exchanges: KFE or SFE No this will not change: Great - can you ask them to provide the FULL session data. Its only DAY session data at the moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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