Support Board
Date/Time: Sun, 15 Jun 2025 15:59:08 +0000
Removing old brokers account and sim account from trading DOM
View Count: 810
| [2022-02-23 02:05:10] |
| eminimom - Posts: 24 |
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Hello, I was a Transact user and converted to Stage5. The old brokers account and related SIM are in the rolldown menu on the Trade DOM Window. How do I remove that from the DOM since there are two SIM1, one for the Old broker and one for the new broker. Thanks
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| [2022-02-23 23:24:54] |
| Sierra_Chart Engineering - Posts: 19918 |
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We do not see how this is technically possible. Provide us a screenshot of what you are seeing. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage You can privately attach it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-24 20:19:13] |
| eminimom - Posts: 24 |
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This is a second instance, it shows two SIM1 in list. See file attached.
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Private File |
| [2022-02-24 21:10:53] |
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We do not have an explanation for this and cannot reproduce. Just disregard for now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-24 21:11:58] |
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Ok actually we can reproduce. Just disregard this. It does not cause any harm. We will look into a solution later on.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 17:43:51] |
| sc-lv-0121 - Posts: 15 |
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Hi, was this ever addressed on a solution? I have the same issue
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| [2025-05-19 22:26:47] |
| Sierra_Chart Engineering - Posts: 19918 |
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We need you to describe what the issue is. Not make reference to a prior post. This is an old thread. We need a current description of exactly what your issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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