Support Board
Date/Time: Tue, 04 Nov 2025 03:03:17 +0000
No symbol translation when switching to Interactive Brokers for HKFE exchange (HSI, MHI..)
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| [2022-02-15 09:27:22] |
| kgate - Posts: 1 |
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Hello I have a chartbook with symbols like ES, NQ, CL... In addition to that, I also have two charts with symbols from Hong Kong Futures Exchange(HKFE) namely HSI & MHI. When I switch from SierraChart(SC) to Interactive Brokers(IB), all the futures symbols get translated into IB format successfully except those two from HKFE which remain in SC format. I tried Edit >> Translate Symbols to Current Service, however, it doesn't work. Here's the details of symbols in question: HSI-202202-HKFE (IB) / HSIG22-HKFE (Sierra Chart) MHI-202202-HKFE (IB) / MHIG22-HKFE (Sierra Chart) Is it possible to set these symbols up for auto translation when switching services? Many thanks Date Time Of Last Edit: 2022-02-15 09:48:19
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| [2022-02-15 15:58:26] |
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We will set up the symbol translations now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 16:55:37] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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