Support Board
Date/Time: Tue, 04 Nov 2025 13:29:35 +0000
ask vol- bid vol at price suddenly missing data since yesterday's version update to 2351
View Count: 573
| [2022-02-03 04:59:38] |
| User495360 - Posts: 12 |
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Hi, this morning, suddenly, I see a lot of 0s in the ask volume - bid volume studies I have on the DOM. This happens to all the contract I follow: ES, GC, CL and it has never happened before. Only a bunch of prices around current price have values different from 0. I did not change anything since yesterday aside having updated to version 2351. Can you help me? https://www.sierrachart.com/image.php?Image=1643864283454.png |
| [2022-02-03 05:06:52] |
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This is explained here in the notes for version 2351: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 You can continue to use an earlier version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 05:06:58
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| [2022-02-03 05:26:07] |
| User495360 - Posts: 12 |
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I tried to install 2348 and 2331 but nothing changed so I went back to 2351. I think I do not exactly understand here the definition of historical tick by tick data in this context. I have some chart with delta values going back months (visualized as ask/bid vol difference bars on a separate panel) but I see the 0s on the DOM until basically today at 5:32:17, Brussel time. It looks more like a hole in the data than a platform setting. |
| [2022-02-03 15:40:58] |
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After going back to a prior version you need to re-download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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