Support Board
Date/Time: Tue, 24 Jun 2025 11:32:51 +0000
Connection Limit amount exceeded? account is fine, only 1 connection used. Please help me fix.
View Count: 519
| [2022-01-24 11:47:27] |
| HeyUgly - Posts: 252 |
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hello is there any issues with the stock data feed? checked control panel and my account is fine, but the data feed is frozen, it only updates if i quit sierra then relaunch it, but then again its frozen, the tickers are not moving, and yes theres volume because the tickers are changing after relaunch. im comparing them with my brokers charts and the issue is on sierra side. any help would be great. im connected fine to the feed. |
| [2022-01-24 11:51:14] |
| HeyUgly - Posts: 252 |
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im getting this "connection limit" error {pic attached} i only have 1 instance of sierra open, nowhere else, ive restarted multiple times.
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Attachment Deleted.  Capture7.PNG / V - Attached On 2022-01-24 11:50:53 UTC - Size: 60.39 KB - 141 views |
| [2022-01-24 11:54:50] |
| HeyUgly - Posts: 252 |
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as you can see, only 1 sierra running, nothing anywhere on another pc etc. please help to fix. ive even changed password to trigger any possible connection anywhere, obviously i dont have another connection open, but changed the password. Still same issue
Date Time Of Last Edit: 2022-01-24 12:34:57
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| Capture7.PNG / V - Attached On 2022-01-24 11:54:43 UTC - Size: 13.95 KB - 127 views |
| [2022-01-24 13:06:13] |
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You do actually have two instances of Sierra Chart running. We show that these connections are coming from two different countries.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-24 13:10:14] |
| HeyUgly - Posts: 252 |
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what? ive changed the password this am, theres no chance of this, wouldnt that cancel all of this out? can you cancel this or how is this solved? im in canada
Date Time Of Last Edit: 2022-01-24 13:12:17
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| [2022-01-24 13:13:17] |
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One connection is from Argentina and the other from Canada. Change your password again: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then we will see how to disconnect these connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-24 13:15:51] |
| HeyUgly - Posts: 252 |
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ok done, still same issue, ill standby in this thread for direction today, thank you for your help
Date Time Of Last Edit: 2022-01-24 13:28:35
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| [2022-01-24 13:32:15] |
| HeyUgly - Posts: 252 |
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i think we are good to go now, everything just kicked in
Date Time Of Last Edit: 2022-01-24 13:32:28
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