Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 23:37:15 +0000

How to Post a Message for Support

Delayed Data

View Count: 421

[2022-01-04 15:31:53] #1 [Go To First Post]
User389752 - Posts: 6
I've done the monthly connection to my broker but I'm still getting delayed data, please advise.

[2022-01-04 17:08:21] #2 [Go To First Post]
John - SC Support - Posts: 31131
Your exchange selections did not renew on January 1, 2022. In order to reactivate the exchange you had active previously, go to the Recurring Services page and scroll to the bottom where you will see the exchange listed with a button that states "Reactivate Exchange". Select the button to reactivate the exchange and you will be getting the real-time data again. There is a link to the Recurring Services page on the Main Control Panel. Or you can select the following link and login to the website (if necessary): https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: