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Date/Time: Fri, 29 Mar 2024 08:57:12 +0000



CTS disconnecting

View Count: 1751

[2013-04-24 17:09:14]
MMX - Posts: 119
I just switched over from Rithmic to CTS, this is my second day using CTS. Yesterday I had at least 3 disconnects, and today I've already had 4 disconnects. With Interactive Brokers, I might of had three disconnects a year, with Rithmic, I might have had three disconnects a year, with CTS, I'm having 3 disconnects a day! What's going on?
[2013-04-24 17:23:07]
Sierra Chart Engineering - Posts: 104368
We do not know because this involves an API component which is explained here:
http://www.sierrachart.com/index.php?l=doc/helpdetails76.html

Although the T4 API does maintain a log file that you can look at. The logs are in a subfolder of the folder that Sierra Chart is installed to.

We are changing the integration method to use FIX with a direct network socket. In this way, there will be much less problems and if there is a problem, the socket error would be shown to give you an idea of what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-04-25 02:58:20]
joshtrader - Posts: 436
This is likely a broker issue, and is probably not Sierra or CTS related. I have not had any CTS disconnects.

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