Support Board
Date/Time: Tue, 04 Nov 2025 21:33:06 +0000
CTS disconnecting
View Count: 2264
| [2013-04-24 17:09:14] |
| MMX - Posts: 121 |
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I just switched over from Rithmic to CTS, this is my second day using CTS. Yesterday I had at least 3 disconnects, and today I've already had 4 disconnects. With Interactive Brokers, I might of had three disconnects a year, with Rithmic, I might have had three disconnects a year, with CTS, I'm having 3 disconnects a day! What's going on?
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| [2013-04-24 17:23:07] |
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We do not know because this involves an API component which is explained here: http://www.sierrachart.com/index.php?l=doc/helpdetails76.html Although the T4 API does maintain a log file that you can look at. The logs are in a subfolder of the folder that Sierra Chart is installed to. We are changing the integration method to use FIX with a direct network socket. In this way, there will be much less problems and if there is a problem, the socket error would be shown to give you an idea of what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-25 02:58:20] |
| joshtrader - Posts: 526 |
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This is likely a broker issue, and is probably not Sierra or CTS related. I have not had any CTS disconnects.
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