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[2014-04-03 16:55:52] #1 [Go To First Post]
staylor - Posts: 6
I changed brokers, I now have CQG data I entered the new user & pass & acct# but it doesn't connect, the log says Software version: 1070 \| 2014-04-03 12:41:39 Usage end date: 2014-05-04 \| 2014-04-03 12:41:39 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-03 12:41:39 Received 0 data feed usernames. \| 2014-04-03 12:41:39 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-03 12:41:39 Active service: CQG Trading \| 2014-04-03 12:41:39 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-04-03 12:41:39 2014-04-03 12:41:39 Local computer clock time \| 2014-04-03 12:41:39 2014-04-03 16:41:39 GMT time \| 2014-04-03 12:41:39 2014-04-03 12:41:39 Time zone adjusted time \| 2014-04-03 12:41:39 Time difference to server time: 0 seconds. \| 2014-04-03 12:41:39 Program path: C:\SierraChart\ \| 2014-04-03 12:41:39 Data Files path: C:\SierraChart\Data\ \| 2014-04-03 12:41:39 OS Version Number: 6.1 \| 2014-04-03 12:41:39 Checking for new symbol settings for cqg \| 2014-04-03 12:41:39 CQG Trading: Connecting. \| 2014-04-03 12:41:44 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:41:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:41:44 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:41:44 CQG Trading: Disconnected. \| 2014-04-03 12:41:44 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:41:44 CQG Trading: Connecting. \| 2014-04-03 12:41:49 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:41:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:41:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:41:49 CQG Trading: Disconnected. \| 2014-04-03 12:41:49 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:41:50 CQG Trading: Connecting. \| 2014-04-03 12:41:55 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:41:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:41:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:41:55 CQG Trading: Disconnected. \| 2014-04-03 12:41:55 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:41:55 CQG Trading: Connecting. \| 2014-04-03 12:42:00 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:00 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:00 CQG Trading: Disconnected. \| 2014-04-03 12:42:00 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:00 CQG Trading: Connecting. \| 2014-04-03 12:42:05 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:05 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:05 CQG Trading: Disconnected. \| 2014-04-03 12:42:05 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:05 CQG Trading: Connecting. \| 2014-04-03 12:42:10 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:10 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:10 CQG Trading: Disconnected. \| 2014-04-03 12:42:10 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:10 CQG Trading: Connecting. \| 2014-04-03 12:42:15 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:15 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:15 CQG Trading: Disconnected. \| 2014-04-03 12:42:15 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:15 CQG Trading: Connecting. \| 2014-04-03 12:42:20 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:20 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:20 CQG Trading: Disconnected. \| 2014-04-03 12:42:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:20 CQG Trading: Connecting. \| 2014-04-03 12:42:25 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:25 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:25 CQG Trading: Disconnected. \| 2014-04-03 12:42:25 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:25 CQG Trading: Connecting. \| 2014-04-03 12:42:30 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:30 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:30 CQG Trading: Disconnected. \| 2014-04-03 12:42:30 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:30 CQG Trading: Connecting. \| 2014-04-03 12:42:35 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:35 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:35 CQG Trading: Disconnected. \| 2014-04-03 12:42:35 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:35 CQG Trading: Connecting. \| 2014-04-03 12:42:40 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:40 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:40 CQG Trading: Disconnected. \| 2014-04-03 12:42:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:40 CQG Trading: Connecting. \| 2014-04-03 12:42:45 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:45 CQG Trading: Disconnected. \| 2014-04-03 12:42:45 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:45 CQG Trading: Connecting. \| 2014-04-03 12:42:50 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:42:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:42:50 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:42:50 CQG Trading: Disconnected. \| 2014-04-03 12:42:50 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:42:50 File >> Disconnect selected. \| 2014-04-03 12:42:54 CQG Trading: Disconnected. \| 2014-04-03 12:42:54 CQG Trading: Connecting. \| 2014-04-03 12:44:30 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:44:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:44:30 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:44:30 CQG Trading: Disconnected. \| 2014-04-03 12:44:30 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:44:30 CQG Trading: Connecting. \| 2014-04-03 12:44:35 Unable to connect to the CQG Orders server. A port number is required as part of the address. Set the port in File >> Data/Trade Service SeCQGings in the format "server address:port". \| 2014-04-03 12:44:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-04-03 12:44:35 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-04-03 12:44:35 CQG Trading: Disconnected. \| 2014-04-03 12:44:35 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-04-03 12:44:35 File >> Disconnect selected. \| 2014-04-03 12:44:38 CQG Trading: Disconnected. \| 2014-04-03 12:44:38 The above has been sent to support. \| 2014-04-03 12:48:00 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2014-04-03 12:48:01

[2014-04-03 17:07:33] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to follow through the CQG Trading platform service instructions here: https://www.sierrachart.com/index.php?l=doc/CQGTrading.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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