Support Board
Date/Time: Tue, 16 Sep 2025 00:17:15 +0000
resigned up, trying to sign up for data feed for equities
View Count: 648
| [2021-12-06 16:50:52] |
| User183272 - Posts: 13 |
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I keep getting this error message. I'm not a professional, I'm unemployed so I'm not sure why its asking for me to take the professional package. Please help
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 Capture.PNG / V - Attached On 2021-12-06 16:48:42 UTC - Size: 21.41 KB - 151 views |
| [2021-12-06 22:38:41] |
| John - SC Support - Posts: 41827 |
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We heard back from our vendor for the U.S. Equities data and they say that you have redone your agreements and are now setup as a Non-Professional for that exchange. Therefore, you will want to Deactivate the Professional exchange as soon as you can - which turns off the auto-renew for that exchange, but you will continue to get the data through the remainder of this month, since you have already paid for it. Then, at the beginning of next month, you will want to activate the non-professional U.S. Equities exchange. You can access the exchange options at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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