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Date/Time: Sun, 05 Dec 2021 22:52:31 +0000



FXCM live Tradieng

[2021-11-25 18:23:10]
User695816 - Posts: 15
I would like to live trade on FXCM via SC
could you please setup the connection?
That setup still sems possible.
Thank in advance.
[2021-11-26 07:52:45]
User695816 - Posts: 15
Hello Dear support board.
My FXCM account is linked to SC. But something's not working. Can you check the connection and settings please.
[2021-11-26 16:00:18]
Sierra Chart Engineering - Posts: 98805
We need you to submit an order to FXCM, and then follow the instructions here to provide us the rejection message:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#ProvidingLinesFromTradeServiceLog

If you are unable to even submit the order let us know. Here are the instructions for that:
https://www.sierrachart.com/index.php?page=doc/TradeWindow.html#TradeWindow
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-11-30 15:53:13]
User695816 - Posts: 15
HI
FXCM Trading station shows this message.

This account is in read only mode.
You will be unable to trades on this account.

Below is Trading service log message


TradeActivity files query time: 0.047684 seconds. Entries: 0. Current queries: 2 | 2021-11-30 16:36:34.673
TradeActivity files query time: 0.000828 seconds. Entries: 2. Current queries: 2 | 2021-11-30 16:36:34.674
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-11-30 16:36:41.545
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-11-30 16:36:41.653
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-11-30 16:36:41.653
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-11-30 16:36:41.653
TradeActivity files query time: 0.115278 seconds. Entries: 0. Current queries: 2 | 2021-11-30 16:36:41.768
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-21 15:36:41 | 2021-11-30 16:36:41.768
TradeActivity files query time: 0.068530 seconds. Entries: 0. Current queries: 1 | 2021-11-30 16:36:41.837
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-21 15:36:41 | 2021-11-30 16:36:41.837
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-11-30 16:36:42.486
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-11-30 16:36:42.560
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-11-30 16:36:44.531
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-11-30 16:36:44.645
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-11-30 16:36:44.648
TradeActivity files query time: 0.036830 seconds. Entries: 2. Current queries: 1 | 2021-11-30 16:37:01.504
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:02.310
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:02.313
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:02.317
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:02.320
TradeActivity files query time: 0.025572 seconds. Entries: 0. Current queries: 1 | 2021-11-30 16:37:03.244
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:03.994
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:03.998
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:04.002
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:04.005
TradeActivity files query time: 0.032647 seconds. Entries: 2. Current queries: 1 | 2021-11-30 16:37:05.151
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:05.938
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:05.941
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:05.945
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:05.948
TradeActivity files query time: 0.035055 seconds. Entries: 0. Current queries: 1 | 2021-11-30 16:37:06.862
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:07.613
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:07.616
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:07.621
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 16:37:07.624
[2021-11-30 17:20:25]
John - SC Support - Posts: 12510
Given that you have the following message:
This account is in read only mode.
You will be unable to trades on this account.

You need to then talk to FXCM about your account status and why it is "read only mode".
[2021-11-30 17:46:23]
Sierra Chart Engineering - Posts: 98805
Disregard the prior post. It is not relevant. We need you to submit an order and show us the rejection in the Trade >> Trade Service Log.

And make sure Trade Simulation Mode is disabled:
https://www.sierrachart.com/index.php?page=doc/Trading.html#DifferenceBetweenSimAndNonSim

There is no rejection that we see currently.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-11-30 17:46:38
[2021-11-30 18:31:57]
User695816 - Posts: 15
HI. I did as you suggested

TradeActivity files query time: 0.265021 seconds. Entries: 0. Current queries: 2 | 2021-11-30 19:09:17.930
TradeActivity files query time: 0.003064 seconds. Entries: 4. Current queries: 1 | 2021-11-30 19:09:17.933
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-11-30 19:09:24.682
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-11-30 19:09:24.797
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-11-30 19:09:24.797
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-11-30 19:09:24.797
TradeActivity files query time: 0.167103 seconds. Entries: 0. Current queries: 2 | 2021-11-30 19:09:24.964
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-21 18:09:24 | 2021-11-30 19:09:24.964
TradeActivity files query time: 0.152065 seconds. Entries: 0. Current queries: 1 | 2021-11-30 19:09:25.116
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-21 18:09:25 | 2021-11-30 19:09:25.117
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-11-30 19:09:25.705
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-11-30 19:09:25.780
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-11-30 19:09:27.670
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-11-30 19:09:27.787
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-11-30 19:09:27.787
TradeActivity files query time: 0.021904 seconds. Entries: 0. Current queries: 1 | 2021-11-30 19:09:38.279
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:41.332
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:41.343
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:41.358
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:41.369
TradeActivity files query time: 0.022573 seconds. Entries: 0. Current queries: 1 | 2021-11-30 19:09:44.315
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:47.163
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:47.174
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:47.190
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:47.201
TradeActivity files query time: 0.030766 seconds. Entries: 0. Current queries: 1 | 2021-11-30 19:09:51.007
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:54.047
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:54.058
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:54.074
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:54.085
TradeActivity files query time: 0.032223 seconds. Entries: 0. Current queries: 1 | 2021-11-30 19:09:57.008
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:59.791
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:59.801
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:59.817
Trading is not allowed. Reason: Formula state has not changed | 2021-11-30 19:09:59.828
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2129. Service Order ID: 36278. Symbol: XAUUSD. Account: 2510156851 | 2021-11-30 19:10:36.766 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2132. Service Order ID: 36279. Symbol: XAUUSD. Account: 2510156851 | 2021-11-30 19:10:54.723 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2135. Service Order ID: 36280. Symbol: XAUUSD. Account: 2510156851 | 2021-11-30 19:10:57.006 *
[2021-12-01 06:19:01]
Sierra Chart Engineering - Posts: 98805
In Global Settings >> Data/Trade Service Settings there is a Service Settings >> Server (List). Select each of the servers one at a time and then reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect



For each server, try submitting an order again and see if you get the right server in case you do not have the correct one.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-12-01 06:19:20
[2021-12-01 16:41:36]
User695816 - Posts: 15
Hello Dear support. I checked all the servers and nothing helped :(

TradeActivity files query time: 0.061965 seconds. Entries: 0. Current queries: 2 | 2021-12-01 16:49:47.004
TradeActivity files query time: 0.004193 seconds. Entries: 32. Current queries: 1 | 2021-12-01 16:49:47.008
TradeActivity files query time: 0.038470 seconds. Entries: 32. Current queries: 1 | 2021-12-01 16:49:53.441
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:54.410
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:54.413
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:54.415
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:54.418
TradeActivity files query time: 0.041601 seconds. Entries: 0. Current queries: 1 | 2021-12-01 16:49:55.295
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:56.067
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:56.070
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:56.074
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:56.077
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-01 16:49:57.040
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-01 16:49:57.159
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-01 16:49:57.159
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-01 16:49:57.159
TradeActivity files query time: 0.097509 seconds. Entries: 0. Current queries: 3 | 2021-12-01 16:49:57.257
TradeActivity files query time: 0.084919 seconds. Entries: 0. Current queries: 3 | 2021-12-01 16:49:57.342
TradeActivity files query time: 0.027180 seconds. Entries: 32. Current queries: 3 | 2021-12-01 16:49:57.369
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 15:49:58 | 2021-12-01 16:49:58.211
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 15:49:58 | 2021-12-01 16:49:58.211
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:58.223
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:58.227
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:58.228
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:49:58.232
TradeActivity files query time: 0.036840 seconds. Entries: 0. Current queries: 1 | 2021-12-01 16:49:59.115
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 16:50:00.087
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 16:50:00.087
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:50:00.103
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:50:00.110
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:50:00.118
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 16:50:00.123
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 16:50:01.040
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 16:50:01.167
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 16:50:01.170
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 16:53:01.693
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 16:53:01.693
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 16:53:01.693
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 16:53:01.693
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 16:58:02.683
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 16:58:02.683
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | Buy Exit signal ignored. Long position does not exist. | 2021-12-01 16:58:02.683
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-01 17:03:02.620
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-01 17:03:02.741
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-01 17:03:02.741
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-01 17:03:02.741
TradeActivity files query time: 0.116661 seconds. Entries: 0. Current queries: 2 | 2021-12-01 17:03:02.857
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:03:02 | 2021-12-01 17:03:02.859
TradeActivity files query time: 0.082249 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:03:02.940
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:03:02 | 2021-12-01 17:03:02.940
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:03:03.612
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:03:03.755
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 17:03:05.594
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 17:03:05.712
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 17:03:05.714
Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 2320. Service Order ID: 2320. Symbol: SPX500. Account: Sim1 | 2021-12-01 17:04:27.732 *
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:09:01.969
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:09:01.969
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:09:01.969
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:09:01.969
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:11:00.988
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:11:00.988
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | Buy Exit signal ignored. Long position does not exist. | 2021-12-01 17:11:00.988
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 17:13:01.370
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 17:13:01.483
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 17:13:01.484
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:14:01.780
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:14:01.780
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | Buy Exit signal ignored. Long position does not exist. | 2021-12-01 17:14:01.780
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:15:01.182
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:15:01.182
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-01 17:17:36.263
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-01 17:17:36.373
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-01 17:17:36.373
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-01 17:17:36.373
TradeActivity files query time: 0.082308 seconds. Entries: 0. Current queries: 2 | 2021-12-01 17:17:36.455
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:17:36 | 2021-12-01 17:17:36.456
TradeActivity files query time: 0.076665 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:17:36.532
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:17:36 | 2021-12-01 17:17:36.546
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:17:37.124
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:17:37.193
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 17:17:39.321
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 17:17:39.448
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 17:17:39.449
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:18:01.207
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:18:01.207
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | Buy Exit signal ignored. Long position does not exist. | 2021-12-01 17:18:01.207
TradeActivity files query time: 0.027594 seconds. Entries: 47. Current queries: 1 | 2021-12-01 17:19:21.016
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:21.060
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:21.064
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:21.066
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:21.069
TradeActivity files query time: 0.070201 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:19:30.139
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:30.156
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:30.159
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:30.161
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:19:30.164
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2332. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:19:54.711 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2335. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:19:56.034 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2338. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:19:56.518 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2341. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:19:57.140 *
TradeActivity files query time: 0.028647 seconds. Entries: 47. Current queries: 1 | 2021-12-01 17:20:01.167
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:01.214
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:01.217
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:01.219
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:01.222
TradeActivity files query time: 0.063138 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:20:13.257
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:13.275
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:13.280
Trading is not allowed. Reason: Is full recalculation | 2021-12-01 17:20:13.282
Trading is not allowed. Reason: Is full recalculation | 2021-12-01 17:20:13.285
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2344. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:15.945 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2347. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:16.534 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2350. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:17.296 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2353. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:17.822 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2356. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:18.734 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2359. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:19.182 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2362. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:19.606 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2365. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:20.299 *
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2368. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 | 2021-12-01 17:20:20.691 *
TradeActivity files query time: 0.030204 seconds. Entries: 47. Current queries: 1 | 2021-12-01 17:20:56.247
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:56.297
Trading is not allowed. Reason: Formula state has not changed | 2021-12-01 17:20:56.302
Trading is not allowed. Reason: Is full recalculation | 2021-12-01 17:20:56.304
Trading is not allowed. Reason: Is full recalculation | 2021-12-01 17:20:56.307
SPX500 [CV-D] 1 Min #2 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2021-12-01 17:26:02.026
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Sell entry | General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error | 2021-12-01 17:26:02.026
Chart: SPX500 [CV-D] 1 Min #2 | Study: [Qalgo] Buy exit | Buy Exit signal ignored. Long position does not exist. | 2021-12-01 17:26:02.026
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-01 17:28:09.644
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-01 17:28:09.756
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-01 17:28:09.756
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-01 17:28:09.756
TradeActivity files query time: 0.096977 seconds. Entries: 0. Current queries: 2 | 2021-12-01 17:28:09.853
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:28:09 | 2021-12-01 17:28:09.853
TradeActivity files query time: 0.079806 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:28:09.933
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:28:09 | 2021-12-01 17:28:09.933
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:28:10.043
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:28:10.114
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 17:28:12.621
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 17:28:12.745
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 17:28:12.783
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-01 17:31:40.600
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-01 17:31:40.735
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-01 17:31:40.735
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-01 17:31:40.735
TradeActivity files query time: 0.115290 seconds. Entries: 0. Current queries: 2 | 2021-12-01 17:31:40.850
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:31:40 | 2021-12-01 17:31:40.850
TradeActivity files query time: 0.092128 seconds. Entries: 0. Current queries: 1 | 2021-12-01 17:31:40.942
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:31:40 | 2021-12-01 17:31:40.943
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:31:41.636
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-01 17:31:41.795
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-01 17:31:43.590
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-01 17:31:43.702
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-01 17:31:43.767
[2021-12-01 20:51:24]
User695816 - Posts: 15
Hello dear support team!
thanks a lot for your message, and for your help !

I have found a first problem that i have well fixed.
Indeed, the "trade simulation mode on" button was still activated from my trade menu.
This is now fixed.

I have also clicked on the "enabled auto trading global" from the trade menu!
Done.

I have verifyed my FXCM account connection, and the ID is the right one. I have selected different server from the list.
Here now i am on the "FXCM EURCFDREAL"

But i have still this same kind of error message displayed just below :

FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2395. Service Order ID: 126039. Symbol: SPX500. Account: 2510156851 | 2021-12-01 21:43:51.664 *

It appears that my market orders are rejected.

"Account is no in pool".

Could you verify that on your side please ?

I have already checked on my SC account control pannel, and my FXCM account is well assignated to my Sierrachart account.

Please help me.

Thanks in advance.

A fan!
[2021-12-01 21:00:52]
User695816 - Posts: 15
I have also noticed that it was possible to connect my FXCM account directly through the Direct FIX Setup!
Do you know if i have to activate something through the Sierrachart client service before ?

Thanks again for your precious help!

Tomasz
[2021-12-01 22:05:08]
Sierra Chart Engineering - Posts: 98805
If you are able to use the direct FXCM FIX connection then that is fine. Let us know if you need any further help with that.

Regarding this:
Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null.
This indicates you do not have the correct Server selected in Global Settings >> Data/Trade Service Settings when using the FXCM Live Trading DTC connection. You need to change through each of the servers as previously explained until you get either a successful order entry or a different error. When you get a different error then we can let FXCM know about that error for them to resolve.

So we think the original error you had, indicated you had the correct Server, we were not really sure about that at first. So that error is something for FXCM to resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-12-01 22:08:19
[2021-12-02 20:22:50]
User695816 - Posts: 15
Hello dear support team!
I checked all servers and try submitting an order and nothing, still the same error.
below is a list.
Could you verify that on your side please ?
Please help me.


TradeActivity files query time: 0.277979 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:49:44.960
TradeActivity files query time: 0.006434 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:49:44.966
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 20:49:52.937
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 20:49:53.063
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 20:49:53.063
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 20:49:53.063
TradeActivity files query time: 0.253988 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:49:53.317
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 19:49:53 | 2021-12-02 20:49:53.317
TradeActivity files query time: 0.254956 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:49:53.572
TradeActivity files query time: 0.046302 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:49:53.619
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 19:49:57 | 2021-12-02 20:49:57.431
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:49:57.478
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:49:57.489
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:49:57.506
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:49:57.518
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 20:50:00.992
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 20:50:00.992
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 20:50:01.166
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 20:50:01.290
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 20:50:01.303
TradeActivity files query time: 0.048043 seconds. Entries: 0. Current queries: 1 | 2021-12-02 20:50:02.037
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:50:05.244
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:50:05.255
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:50:05.269
Trading is not allowed. Reason: Formula state has not changed | 2021-12-02 20:50:05.280
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2554. Service Order ID: 7542. Symbol: SPX500. Account: 2510156851 | 2021-12-02 20:50:20.855 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 20:51:48.974
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 20:51:49.106
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 20:51:49.106
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 20:51:49.106
TradeActivity files query time: 0.185099 seconds. Entries: 0. Current queries: 2 | 2021-12-02 20:51:49.291
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 19:51:49 | 2021-12-02 20:51:49.313
TradeActivity files query time: 0.194991 seconds. Entries: 0. Current queries: 1 | 2021-12-02 20:51:49.486
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 19:51:49 | 2021-12-02 20:51:49.516
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 20:51:50.145
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 20:51:50.205
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 20:51:51.956
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 20:51:52.107
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 20:51:52.108
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2557. Service Order ID: 9160. Symbol: SPX500. Account: 2510156851 | 2021-12-02 20:52:00.179 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 21:01:32.018
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 21:01:32.188
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 21:01:32.188
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 21:01:32.188
TradeActivity files query time: 0.287186 seconds. Entries: 0. Current queries: 2 | 2021-12-02 21:01:32.475
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:01:32 | 2021-12-02 21:01:32.475
TradeActivity files query time: 0.332870 seconds. Entries: 0. Current queries: 1 | 2021-12-02 21:01:32.808
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:01:32 | 2021-12-02 21:01:32.822
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:01:33.205
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:01:33.205
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 21:01:34.996
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 21:01:35.166
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 21:01:35.167
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2560. Service Order ID: 126045. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:01:46.822 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 21:04:01.792
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 21:04:02.007
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 21:04:02.007
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 21:04:02.007
TradeActivity files query time: 0.369379 seconds. Entries: 0. Current queries: 2 | 2021-12-02 21:04:02.376
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:04:02 | 2021-12-02 21:04:02.484
TradeActivity files query time: 0.354421 seconds. Entries: 0. Current queries: 1 | 2021-12-02 21:04:02.730
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:04:02 | 2021-12-02 21:04:02.731
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:04:03.498
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:04:03.498
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 21:04:04.804
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 21:04:05.003
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 21:04:05.006
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: Unsupported Order Type or Field Combination, Invalid currency pair: SPX500, Incorrect security: 0. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2563. Service Order ID: 3627. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:04:18.568 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 21:05:47.350
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 21:05:47.568
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 21:05:47.568
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 21:05:47.568
TradeActivity files query time: 0.206189 seconds. Entries: 0. Current queries: 2 | 2021-12-02 21:05:47.774
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:05:47 | 2021-12-02 21:05:47.780
TradeActivity files query time: 0.197767 seconds. Entries: 0. Current queries: 1 | 2021-12-02 21:05:47.972
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:05:47 | 2021-12-02 21:05:47.978
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:05:48.424
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:05:48.492
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 21:05:50.343
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 21:05:50.466
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 21:05:50.485
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2566. Service Order ID: 4402. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:06:00.701 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 21:06:51.877
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 21:06:51.999
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 21:06:51.999
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 21:06:51.999
TradeActivity files query time: 0.334702 seconds. Entries: 0. Current queries: 2 | 2021-12-02 21:06:52.334
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:06:52 | 2021-12-02 21:06:52.348
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:06:52.558
TradeActivity files query time: 0.313210 seconds. Entries: 0. Current queries: 1 | 2021-12-02 21:06:52.647
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:06:52 | 2021-12-02 21:06:52.721
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:06:52.939
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 21:06:54.858
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 21:06:55.104
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 21:06:55.104
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2569. Service Order ID: 50573. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:07:09.750 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2572. Service Order ID: 50574. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:08:43.915 *
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2021-12-02 21:09:36.663
FXCM Live Trading (Standard) - DTC | Performing query for most recent order fills Date-Time for Trade Account: 2510156851. | 2021-12-02 21:09:36.888
FXCM Live Trading (Standard) - DTC | Performing query for most recent account balances Date-Time for Trade Account: 2510156851. | 2021-12-02 21:09:36.888
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2021-12-02 21:09:36.888
TradeActivity files query time: 0.209170 seconds. Entries: 0. Current queries: 2 | 2021-12-02 21:09:37.097
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:09:37 | 2021-12-02 21:09:37.097
TradeActivity files query time: 0.205045 seconds. Entries: 0. Current queries: 1 | 2021-12-02 21:09:37.302
FXCM Live Trading (Standard) - DTC | Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:09:37 | 2021-12-02 21:09:37.323
FXCM Live Trading (Standard) - DTC | Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:09:37.830
FXCM Live Trading (Standard) - DTC | Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. | 2021-12-02 21:09:37.940
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2021-12-02 21:09:39.705
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 21:09:39.906
FXCM Live Trading (Standard) - DTC | AccountBalanceUpdate.TradeAccount is empty | 2021-12-02 21:09:39.910
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2575. Service Order ID: 7543. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:09:48.510 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2578. Service Order ID: 7544. Symbol: SPX500. Account: 2510156851 | 2021-12-02 21:09:52.914 *
[2021-12-03 10:28:28]
User695816 - Posts: 15
Hello Dear support. Below is a message from FXCM. What should I do? You have any suggestions. Please help me!

Your account seems to be connected to Sierra on our end (LAMM, One sided (no hedging allowed)) > and it will be a READ ONLY account, so he can login to TS but he cannot trade from TS at all, you can only open/close and maintain trades via Sierra.

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