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Date/Time: Sun, 05 Dec 2021 22:52:31 +0000

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FXCM live Tradieng

[2021-11-25 18:23:10] #1
User695816 - Posts: 15
I would like to live trade on FXCM via SC could you please setup the connection? That setup still sems possible. Thank in advance.

[2021-11-26 07:52:45] #2
User695816 - Posts: 15
Hello Dear support board. My FXCM account is linked to SC. But something's not working. Can you check the connection and settings please.

[2021-11-26 16:00:18] #3
Sierra Chart Engineering - Posts: 98805
We need you to submit an order to FXCM, and then follow the instructions here to provide us the rejection message: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#ProvidingLinesFromTradeServiceLog If you are unable to even submit the order let us know. Here are the instructions for that: https://www.sierrachart.com/index.php?page=doc/TradeWindow.html#TradeWindow Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

[2021-11-30 15:53:13] #4
User695816 - Posts: 15
HI FXCM Trading station shows this message. This account is in read only mode. You will be unable to trades on this account. Below is Trading service log message TradeActivity files query time: 0.047684 seconds. Entries: 0. Current queries: 2 \| 2021-11-30 16:36:34.673 TradeActivity files query time: 0.000828 seconds. Entries: 2. Current queries: 2 \| 2021-11-30 16:36:34.674 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-11-30 16:36:41.545 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-11-30 16:36:41.653 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-11-30 16:36:41.653 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-11-30 16:36:41.653 TradeActivity files query time: 0.115278 seconds. Entries: 0. Current queries: 2 \| 2021-11-30 16:36:41.768 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-21 15:36:41 \| 2021-11-30 16:36:41.768 TradeActivity files query time: 0.068530 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 16:36:41.837 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-21 15:36:41 \| 2021-11-30 16:36:41.837 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-11-30 16:36:42.486 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-11-30 16:36:42.560 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-11-30 16:36:44.531 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-30 16:36:44.645 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-11-30 16:36:44.648 TradeActivity files query time: 0.036830 seconds. Entries: 2. Current queries: 1 \| 2021-11-30 16:37:01.504 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:02.310 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:02.313 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:02.317 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:02.320 TradeActivity files query time: 0.025572 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 16:37:03.244 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:03.994 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:03.998 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:04.002 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:04.005 TradeActivity files query time: 0.032647 seconds. Entries: 2. Current queries: 1 \| 2021-11-30 16:37:05.151 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:05.938 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:05.941 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:05.945 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:05.948 TradeActivity files query time: 0.035055 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 16:37:06.862 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:07.613 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:07.616 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:07.621 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 16:37:07.624

[2021-11-30 17:20:25] #5
John - SC Support - Posts: 12510
Given that you have the following message: This account is in read only mode. You will be unable to trades on this account. You need to then talk to FXCM about your account status and why it is "read only mode".

[2021-11-30 17:46:23] #6
Sierra Chart Engineering - Posts: 98805
Disregard the prior post. It is not relevant. We need you to submit an order and show us the rejection in the Trade >> Trade Service Log. And make sure Trade Simulation Mode is disabled: https://www.sierrachart.com/index.php?page=doc/Trading.html#DifferenceBetweenSimAndNonSim There is no rejection that we see currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2021-11-30 17:46:38

[2021-11-30 18:31:57] #7
User695816 - Posts: 15
HI. I did as you suggested TradeActivity files query time: 0.265021 seconds. Entries: 0. Current queries: 2 \| 2021-11-30 19:09:17.930 TradeActivity files query time: 0.003064 seconds. Entries: 4. Current queries: 1 \| 2021-11-30 19:09:17.933 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-11-30 19:09:24.682 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-11-30 19:09:24.797 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-11-30 19:09:24.797 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-11-30 19:09:24.797 TradeActivity files query time: 0.167103 seconds. Entries: 0. Current queries: 2 \| 2021-11-30 19:09:24.964 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-21 18:09:24 \| 2021-11-30 19:09:24.964 TradeActivity files query time: 0.152065 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 19:09:25.116 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-21 18:09:25 \| 2021-11-30 19:09:25.117 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-11-30 19:09:25.705 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-11-30 19:09:25.780 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-11-30 19:09:27.670 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-11-30 19:09:27.787 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-11-30 19:09:27.787 TradeActivity files query time: 0.021904 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 19:09:38.279 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:41.332 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:41.343 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:41.358 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:41.369 TradeActivity files query time: 0.022573 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 19:09:44.315 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:47.163 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:47.174 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:47.190 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:47.201 TradeActivity files query time: 0.030766 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 19:09:51.007 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:54.047 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:54.058 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:54.074 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:54.085 TradeActivity files query time: 0.032223 seconds. Entries: 0. Current queries: 1 \| 2021-11-30 19:09:57.008 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:59.791 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:59.801 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:59.817 Trading is not allowed. Reason: Formula state has not changed \| 2021-11-30 19:09:59.828 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2129. Service Order ID: 36278. Symbol: XAUUSD. Account: 2510156851 \| 2021-11-30 19:10:36.766 * FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2132. Service Order ID: 36279. Symbol: XAUUSD. Account: 2510156851 \| 2021-11-30 19:10:54.723 * FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: GBREAL_D12E1ABC5FDF0C01E053E12B3C0AB50D_11292021222850912873_92F phase: 4.. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2135. Service Order ID: 36280. Symbol: XAUUSD. Account: 2510156851 \| 2021-11-30 19:10:57.006 *

[2021-12-01 06:19:01] #8
Sierra Chart Engineering - Posts: 98805
In Global Settings >> Data/Trade Service Settings there is a Service Settings >> Server (List). Select each of the servers one at a time and then reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect For each server, try submitting an order again and see if you get the right server in case you do not have the correct one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2021-12-01 06:19:20

[2021-12-01 16:41:36] #9
User695816 - Posts: 15
Hello Dear support. I checked all the servers and nothing helped :( TradeActivity files query time: 0.061965 seconds. Entries: 0. Current queries: 2 \| 2021-12-01 16:49:47.004 TradeActivity files query time: 0.004193 seconds. Entries: 32. Current queries: 1 \| 2021-12-01 16:49:47.008 TradeActivity files query time: 0.038470 seconds. Entries: 32. Current queries: 1 \| 2021-12-01 16:49:53.441 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:54.410 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:54.413 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:54.415 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:54.418 TradeActivity files query time: 0.041601 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 16:49:55.295 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:56.067 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:56.070 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:56.074 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:56.077 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-01 16:49:57.040 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-01 16:49:57.159 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-01 16:49:57.159 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-01 16:49:57.159 TradeActivity files query time: 0.097509 seconds. Entries: 0. Current queries: 3 \| 2021-12-01 16:49:57.257 TradeActivity files query time: 0.084919 seconds. Entries: 0. Current queries: 3 \| 2021-12-01 16:49:57.342 TradeActivity files query time: 0.027180 seconds. Entries: 32. Current queries: 3 \| 2021-12-01 16:49:57.369 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 15:49:58 \| 2021-12-01 16:49:58.211 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 15:49:58 \| 2021-12-01 16:49:58.211 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:58.223 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:58.227 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:58.228 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:49:58.232 TradeActivity files query time: 0.036840 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 16:49:59.115 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 16:50:00.087 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 16:50:00.087 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:50:00.103 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:50:00.110 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:50:00.118 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 16:50:00.123 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 16:50:01.040 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 16:50:01.167 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 16:50:01.170 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 16:53:01.693 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 16:53:01.693 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 16:53:01.693 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 16:53:01.693 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 16:58:02.683 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 16:58:02.683 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| Buy Exit signal ignored. Long position does not exist. \| 2021-12-01 16:58:02.683 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-01 17:03:02.620 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:03:02.741 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:03:02.741 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-01 17:03:02.741 TradeActivity files query time: 0.116661 seconds. Entries: 0. Current queries: 2 \| 2021-12-01 17:03:02.857 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:03:02 \| 2021-12-01 17:03:02.859 TradeActivity files query time: 0.082249 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:03:02.940 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:03:02 \| 2021-12-01 17:03:02.940 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:03:03.612 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:03:03.755 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 17:03:05.594 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 17:03:05.712 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 17:03:05.714 Order modification failed (InternalOrderID) \| Unable to modify order because it is no longer working. Internal Order ID: 2320. Service Order ID: 2320. Symbol: SPX500. Account: Sim1 \| 2021-12-01 17:04:27.732 * SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:09:01.969 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:09:01.969 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:09:01.969 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:09:01.969 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:11:00.988 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:11:00.988 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| Buy Exit signal ignored. Long position does not exist. \| 2021-12-01 17:11:00.988 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 17:13:01.370 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 17:13:01.483 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 17:13:01.484 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:14:01.780 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:14:01.780 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| Buy Exit signal ignored. Long position does not exist. \| 2021-12-01 17:14:01.780 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:15:01.182 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:15:01.182 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-01 17:17:36.263 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:17:36.373 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:17:36.373 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-01 17:17:36.373 TradeActivity files query time: 0.082308 seconds. Entries: 0. Current queries: 2 \| 2021-12-01 17:17:36.455 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:17:36 \| 2021-12-01 17:17:36.456 TradeActivity files query time: 0.076665 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:17:36.532 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:17:36 \| 2021-12-01 17:17:36.546 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:17:37.124 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:17:37.193 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 17:17:39.321 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 17:17:39.448 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 17:17:39.449 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:18:01.207 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:18:01.207 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| Buy Exit signal ignored. Long position does not exist. \| 2021-12-01 17:18:01.207 TradeActivity files query time: 0.027594 seconds. Entries: 47. Current queries: 1 \| 2021-12-01 17:19:21.016 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:21.060 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:21.064 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:21.066 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:21.069 TradeActivity files query time: 0.070201 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:19:30.139 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:30.156 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:30.159 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:30.161 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:19:30.164 Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2332. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:19:54.711 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2335. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:19:56.034 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2338. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:19:56.518 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2341. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:19:57.140 * TradeActivity files query time: 0.028647 seconds. Entries: 47. Current queries: 1 \| 2021-12-01 17:20:01.167 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:01.214 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:01.217 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:01.219 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:01.222 TradeActivity files query time: 0.063138 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:20:13.257 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:13.275 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:13.280 Trading is not allowed. Reason: Is full recalculation \| 2021-12-01 17:20:13.282 Trading is not allowed. Reason: Is full recalculation \| 2021-12-01 17:20:13.285 Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2344. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:15.945 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2347. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:16.534 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2350. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:17.296 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2353. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:17.822 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2356. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:18.734 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2359. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:19.182 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2362. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:19.606 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2365. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:20.299 * Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2368. Service Order ID: (none). Symbol: SPX500. Account: 2510156851 \| 2021-12-01 17:20:20.691 * TradeActivity files query time: 0.030204 seconds. Entries: 47. Current queries: 1 \| 2021-12-01 17:20:56.247 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:56.297 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-01 17:20:56.302 Trading is not allowed. Reason: Is full recalculation \| 2021-12-01 17:20:56.304 Trading is not allowed. Reason: Is full recalculation \| 2021-12-01 17:20:56.307 SPX500 [CV-D] 1 Min #2 \| SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. \| 2021-12-01 17:26:02.026 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Sell entry \| General order error. Refer to 'Trade >> Trade Service Log' for specific message for this trading action error \| 2021-12-01 17:26:02.026 Chart: SPX500 [CV-D] 1 Min #2 \| Study: [Qalgo] Buy exit \| Buy Exit signal ignored. Long position does not exist. \| 2021-12-01 17:26:02.026 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-01 17:28:09.644 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:28:09.756 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:28:09.756 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-01 17:28:09.756 TradeActivity files query time: 0.096977 seconds. Entries: 0. Current queries: 2 \| 2021-12-01 17:28:09.853 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:28:09 \| 2021-12-01 17:28:09.853 TradeActivity files query time: 0.079806 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:28:09.933 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:28:09 \| 2021-12-01 17:28:09.933 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:28:10.043 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:28:10.114 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 17:28:12.621 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 17:28:12.745 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 17:28:12.783 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-01 17:31:40.600 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:31:40.735 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-01 17:31:40.735 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-01 17:31:40.735 TradeActivity files query time: 0.115290 seconds. Entries: 0. Current queries: 2 \| 2021-12-01 17:31:40.850 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-22 16:31:40 \| 2021-12-01 17:31:40.850 TradeActivity files query time: 0.092128 seconds. Entries: 0. Current queries: 1 \| 2021-12-01 17:31:40.942 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-22 16:31:40 \| 2021-12-01 17:31:40.943 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:31:41.636 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-01 17:31:41.795 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-01 17:31:43.590 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-01 17:31:43.702 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-01 17:31:43.767

[2021-12-01 20:51:24] #10
User695816 - Posts: 15
Hello dear support team! thanks a lot for your message, and for your help ! I have found a first problem that i have well fixed. Indeed, the "trade simulation mode on" button was still activated from my trade menu. This is now fixed. I have also clicked on the "enabled auto trading global" from the trade menu! Done. I have verifyed my FXCM account connection, and the ID is the right one. I have selected different server from the list. Here now i am on the "FXCM EURCFDREAL" But i have still this same kind of error message displayed just below : FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2395. Service Order ID: 126039. Symbol: SPX500. Account: 2510156851 \| 2021-12-01 21:43:51.664 * It appears that my market orders are rejected. "Account is no in pool". Could you verify that on your side please ? I have already checked on my SC account control pannel, and my FXCM account is well assignated to my Sierrachart account. Please help me. Thanks in advance. A fan!

[2021-12-01 21:00:52] #11
User695816 - Posts: 15
I have also noticed that it was possible to connect my FXCM account directly through the Direct FIX Setup! Do you know if i have to activate something through the Sierrachart client service before ? Thanks again for your precious help! Tomasz

[2021-12-01 22:05:08] #12
Sierra Chart Engineering - Posts: 98805
If you are able to use the direct FXCM FIX connection then that is fine. Let us know if you need any further help with that. Regarding this: Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. This indicates you do not have the correct Server selected in Global Settings >> Data/Trade Service Settings when using the FXCM Live Trading DTC connection. You need to change through each of the servers as previously explained until you get either a successful order entry or a different error. When you get a different error then we can let FXCM know about that error for them to resolve. So we think the original error you had, indicated you had the correct Server, we were not really sure about that at first. So that error is something for FXCM to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. Date Time Of Last Edit: 2021-12-01 22:08:19

[2021-12-02 20:22:50] #13
User695816 - Posts: 15
Hello dear support team! I checked all servers and try submitting an order and nothing, still the same error. below is a list. Could you verify that on your side please ? Please help me. TradeActivity files query time: 0.277979 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:49:44.960 TradeActivity files query time: 0.006434 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:49:44.966 FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 20:49:52.937 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 20:49:53.063 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 20:49:53.063 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 20:49:53.063 TradeActivity files query time: 0.253988 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:49:53.317 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 19:49:53 \| 2021-12-02 20:49:53.317 TradeActivity files query time: 0.254956 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:49:53.572 TradeActivity files query time: 0.046302 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:49:53.619 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 19:49:57 \| 2021-12-02 20:49:57.431 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:49:57.478 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:49:57.489 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:49:57.506 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:49:57.518 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 20:50:00.992 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 20:50:00.992 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 20:50:01.166 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 20:50:01.290 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 20:50:01.303 TradeActivity files query time: 0.048043 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 20:50:02.037 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:50:05.244 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:50:05.255 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:50:05.269 Trading is not allowed. Reason: Formula state has not changed \| 2021-12-02 20:50:05.280 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2554. Service Order ID: 7542. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 20:50:20.855 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 20:51:48.974 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 20:51:49.106 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 20:51:49.106 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 20:51:49.106 TradeActivity files query time: 0.185099 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 20:51:49.291 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 19:51:49 \| 2021-12-02 20:51:49.313 TradeActivity files query time: 0.194991 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 20:51:49.486 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 19:51:49 \| 2021-12-02 20:51:49.516 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 20:51:50.145 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 20:51:50.205 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 20:51:51.956 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 20:51:52.107 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 20:51:52.108 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2557. Service Order ID: 9160. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 20:52:00.179 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 21:01:32.018 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:01:32.188 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:01:32.188 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 21:01:32.188 TradeActivity files query time: 0.287186 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 21:01:32.475 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:01:32 \| 2021-12-02 21:01:32.475 TradeActivity files query time: 0.332870 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 21:01:32.808 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:01:32 \| 2021-12-02 21:01:32.822 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:01:33.205 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:01:33.205 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 21:01:34.996 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 21:01:35.166 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 21:01:35.167 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2560. Service Order ID: 126045. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:01:46.822 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 21:04:01.792 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:04:02.007 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:04:02.007 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 21:04:02.007 TradeActivity files query time: 0.369379 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 21:04:02.376 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:04:02 \| 2021-12-02 21:04:02.484 TradeActivity files query time: 0.354421 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 21:04:02.730 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:04:02 \| 2021-12-02 21:04:02.731 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:04:03.498 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:04:03.498 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 21:04:04.804 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 21:04:05.003 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 21:04:05.006 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: Unsupported Order Type or Field Combination, Invalid currency pair: SPX500, Incorrect security: 0. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2563. Service Order ID: 3627. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:04:18.568 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 21:05:47.350 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:05:47.568 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:05:47.568 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 21:05:47.568 TradeActivity files query time: 0.206189 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 21:05:47.774 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:05:47 \| 2021-12-02 21:05:47.780 TradeActivity files query time: 0.197767 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 21:05:47.972 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:05:47 \| 2021-12-02 21:05:47.978 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:05:48.424 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:05:48.492 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 21:05:50.343 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 21:05:50.466 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 21:05:50.485 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2566. Service Order ID: 4402. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:06:00.701 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 21:06:51.877 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:06:51.999 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:06:51.999 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 21:06:51.999 TradeActivity files query time: 0.334702 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 21:06:52.334 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:06:52 \| 2021-12-02 21:06:52.348 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:06:52.558 TradeActivity files query time: 0.313210 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 21:06:52.647 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:06:52 \| 2021-12-02 21:06:52.721 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:06:52.939 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 21:06:54.858 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 21:06:55.104 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 21:06:55.104 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2569. Service Order ID: 50573. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:07:09.750 * FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2572. Service Order ID: 50574. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:08:43.915 * FXCM Live Trading (Standard) - DTC \| Requesting trade accounts from server. \| 2021-12-02 21:09:36.663 FXCM Live Trading (Standard) - DTC \| Performing query for most recent order fills Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:09:36.888 FXCM Live Trading (Standard) - DTC \| Performing query for most recent account balances Date-Time for Trade Account: 2510156851. \| 2021-12-02 21:09:36.888 FXCM Live Trading (Standard) - DTC \| Received 1 accounts from service. \| 2021-12-02 21:09:36.888 TradeActivity files query time: 0.209170 seconds. Entries: 0. Current queries: 2 \| 2021-12-02 21:09:37.097 FXCM Live Trading (Standard) - DTC \| Requesting historical order fills for account 2510156851. Start Date-Time UTC: 2020-05-23 20:09:37 \| 2021-12-02 21:09:37.097 TradeActivity files query time: 0.205045 seconds. Entries: 0. Current queries: 1 \| 2021-12-02 21:09:37.302 FXCM Live Trading (Standard) - DTC \| Requesting historical account balances for account 2510156851. Start date-time UTC: 2020-05-23 20:09:37 \| 2021-12-02 21:09:37.323 FXCM Live Trading (Standard) - DTC \| Received 0 order fills for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:09:37.830 FXCM Live Trading (Standard) - DTC \| Received 0 historical account balance updates for account: 2510156851. Inserting the ones that do not exist. \| 2021-12-02 21:09:37.940 FXCM Live Trading (Standard) - DTC \| Requesting Trade Positions data. \| 2021-12-02 21:09:39.705 FXCM Live Trading (Standard) - DTC \| No Trade Positions reported by DTC Server. Clearing existing Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 21:09:39.906 FXCM Live Trading (Standard) - DTC \| AccountBalanceUpdate.TradeAccount is empty \| 2021-12-02 21:09:39.910 FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2575. Service Order ID: 7543. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:09:48.510 * FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 2578. Service Order ID: 7544. Symbol: SPX500. Account: 2510156851 \| 2021-12-02 21:09:52.914 *

[2021-12-03 10:28:28] #14
User695816 - Posts: 15
Hello Dear support. Below is a message from FXCM. What should I do? You have any suggestions. Please help me! Your account seems to be connected to Sierra on our end (LAMM, One sided (no hedging allowed)) > and it will be a READ ONLY account, so he can login to TS but he cannot trade from TS at all, you can only open/close and maintain trades via Sierra.

To post a message in this thread, you need to login with your Sierra Chart account: