Support Board
Date/Time: Tue, 16 Sep 2025 04:00:01 +0000
Weird chart graphics after installing a new graphics card
View Count: 875
| [2021-11-19 03:23:04] |
| ruiyt - Posts: 11 |
|
I just replaced an Nvidia graphics card with an AMD 6800xt graphics card. Now sierra chart is no longer behaving properly for some reason. It's drawing weird boxes on the chart. If I disable "Use OpenGL for Chart Graphics" option then the problem goes away. I had this option enabled when the Nvidia card was running and it was working just fine. See the link below for a screenshot of the problem. I've tried disabling the above mentioned option and re-enabling it, but the problem still persists. I've run furmark stress testing the card and received no error. So it is unlikely that the graphics card itself is faulty. http://www.sierrachart.com/image.php?Image=1637291595130.png |
| [2021-11-19 05:04:41] |
| ruiyt - Posts: 11 |
|
Apparently the graphics issues only happen when I use Chart Values/Crosshair or Hand tools on charts. As soon as I have those on and move the mouse around, the weird graphics artifact show up.
Date Time Of Last Edit: 2021-11-19 05:57:58
|
| [2021-11-19 10:04:03] |
| |
|
This is going to be an AMD driver issue. There is not anything we can do with to help with this. We have never been able to reproduce this issue which is the reason why we cannot determine how to resolve it. In your case you cannot use OpenGL. We will see if we can reproduce the problem again with an AMD graphics adapter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-19 10:07:22
|
| [2021-11-19 15:04:22] |
| ruiyt - Posts: 11 |
|
Thank you for at the very least trying to resolve the issue. For what it's worth, here's the spec of my computer: amd ryzen 9 3900x, asus rog crosshair viii hero (wi-fi), powercolor amd radeon 6800xt red devil running in windows 10 with the latest patch and the amd driver radeon software at version 21.11.3. I have an old amd rx580 lying around. I will see if I can reproduce the problem on that card. |
To post a message in this thread, you need to log in with your Sierra Chart account: