Support Board
Date/Time: Thu, 26 Jun 2025 10:54:18 +0000
Stop/Target disappeared
View Count: 583
| [2021-11-17 19:35:23] |
| User909252 - Posts: 20 |
|
How can I find out what happened here? I had a stop in, price hit it, then my stop/target disappeared and left me unprotected. I had to manually get out.
|
| [2021-11-17 21:43:51] |
| John - SC Support - Posts: 40605 |
|
You need to look at your Trade Activity Log to see what occurred. Refer to the information at the following link: Trade Activity Log: Basic Analysis Procedure for Trading Question/Issue For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-18 13:49:08] |
| User909252 - Posts: 20 |
|
Didn't tell me anything. If it happens again, I'll try and get more information as to when it exactly happened and what price.
|
| [2021-11-18 14:41:07] |
| |
|
We can determine the issue if we get the log file and other details. Instructions: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: