Support Board
Date/Time: Tue, 16 Sep 2025 01:46:34 +0000
My DOM orders will not fill
View Count: 651
| [2021-11-15 22:05:22] |
| User934980 - Posts: 3 |
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It started today for no reason that I can ascertain. My orders would show up on the screen, but be executed. I called Amp and CQG, and they both said that I was fine on there end and should contact you all. So I hope you can help, it was working fine last night, and I think I did a couple of trades this morning. Thank you, Rob Cabaniss |
| [2021-11-15 22:28:12] |
| John - SC Support - Posts: 41827 |
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We are not fully understanding what the issue is that you are having. Can you please give us more information on the exact problem and what you saw, or did not see.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-16 02:37:17] |
| User934980 - Posts: 3 |
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I have an account with Amp and have CQG service. I activate the CQG data service when I want to trade on Amp with Sierra Chart. Starting this morning my Dom is not reactive. I place the order, the buy/sell and brackets display on the screen, but when price moves through my price there is no activity. No position is generated. So according to AMP and CQG, there is a connection issue through Sierra, because they both show the connection and account status as active and properly synched.
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| [2021-11-16 02:43:40] |
| User934980 - Posts: 3 |
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this is the log TradeActivity files query time: 0.161836 seconds. Entries: 0. Current queries: 2 | 2021-11-15 16:22:01.865 TradeActivity files query time: 0.001619 seconds. Entries: 29. Current queries: 1 | 2021-11-15 16:22:01.867 TradeActivity files query time: 0.040052 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:22:08.966 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 16:22:16.389 TradeActivity files query time: 0.010384 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:22:16.389 TradeActivity files query time: 0.005266 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:22:19.286 TradeActivity files query time: 0.226145 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:22:34.719 TradeActivity files query time: 0.222984 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:22:49.566 TradeActivity files query time: 0.064070 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:23:02.736 TradeActivity files query time: 0.047725 seconds. Entries: 0. Current queries: 2 | 2021-11-15 16:23:02.865 TradeActivity files query time: 0.062859 seconds. Entries: 0. Current queries: 3 | 2021-11-15 16:23:03.086 TradeActivity files query time: 0.005222 seconds. Entries: 29. Current queries: 4 | 2021-11-15 16:23:03.109 TradeActivity files query time: 0.154371 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:23:59.012 TradeActivity files query time: 0.144683 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:24:06.314 TradeActivity files query time: 0.066283 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:24:42.858 TradeActivity files query time: 0.005200 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:24:53.333 TradeActivity files query time: 0.003495 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:27:24.862 TradeActivity files query time: 0.003480 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:27:51.095 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 16:34:25.693 TradeActivity files query time: 0.020234 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:34:25.693 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 16:57:27.749 TradeActivity files query time: 0.005022 seconds. Entries: 0. Current queries: 1 | 2021-11-15 16:57:27.749 F.US.ENQZ21/F.US.MNQZ21 [CBV][M] #14 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: F.US.MNQZ21 | TradeAccount: 139089 | 2021-11-15 17:55:00.161 * RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 17:58:30.534 TradeActivity files query time: 0.007135 seconds. Entries: 0. Current queries: 1 | 2021-11-15 17:58:30.535 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 18:22:52.866 TradeActivity files query time: 0.005842 seconds. Entries: 0. Current queries: 1 | 2021-11-15 18:22:52.866 F.US.ENQZ21/F.US.MNQZ21 [CBV][M] #14 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: F.US.MNQZ21 | TradeAccount: 139089 | 2021-11-15 20:10:19.246 * RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 20:33:35.183 TradeActivity files query time: 0.004003 seconds. Entries: 0. Current queries: 1 | 2021-11-15 20:33:35.183 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 21:29:59.035 TradeActivity files query time: 0.004229 seconds. Entries: 0. Current queries: 1 | 2021-11-15 21:29:59.035 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 21:40:00.974 TradeActivity files query time: 0.004364 seconds. Entries: 0. Current queries: 1 | 2021-11-15 21:40:00.974 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 21:46:22.527 TradeActivity files query time: 0.005183 seconds. Entries: 0. Current queries: 1 | 2021-11-15 21:46:22.527 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 22:44:45.132 TradeActivity files query time: 0.002711 seconds. Entries: 0. Current queries: 1 | 2021-11-15 22:44:45.133 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-15 23:23:30.023 TradeActivity files query time: 0.005993 seconds. Entries: 0. Current queries: 1 | 2021-11-15 23:23:30.023 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-16 00:34:54.870 TradeActivity files query time: 0.004982 seconds. Entries: 0. Current queries: 1 | 2021-11-16 00:34:54.870 RemoveDuplicateFills | TradeAccount: . DatesOfRecordsToInsert: 2021-11-15, . MostRecentFileNameSearched: TradeActivityLog_2021-11-15_UTC.139089.data. DuplicateRecordsRemovedCount: 29. OriginalRecordsToInsertCount: 29. RecordsToInsertCount: 0 | 2021-11-16 01:51:56.500 TradeActivity files query time: 0.004274 seconds. Entries: 0. Current queries: 1 | 2021-11-16 01:51:56.500 F.US.ENQZ21/F.US.MNQZ21 [CBV][M] #14 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: F.US.MNQZ21 | TradeAccount: 139089 | 2021-11-16 02:41:22.100 * F.US.ENQZ21/F.US.MNQZ21 [CBV][M] #14 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: F.US.MNQZ21 | TradeAccount: 139089 | 2021-11-16 02:41:22.100 * |
| [2021-11-16 04:08:25] |
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This is unusual: I place the order, the buy/sell and brackets display on the screen, but when price moves through my price there is no activity.
First thing is to make sure Trade Simulation Mode is disabled: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Also update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-16 04:08:55
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