Support Board
Date/Time: Thu, 26 Jun 2025 13:06:26 +0000
Connecting to CTS T4 Live Server
View Count: 542
| [2021-11-11 17:16:28] |
| User188331 - Posts: 5 |
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In the past I have successfully used SierraChart connected to T4 Simulation sever, now switching to T4 Live server, new account, password etc. Unable to connect. CTS support said to contact TopStep support. TopStep gives following message: Sierra Charts is only designed to work with Rithmic-based login credentials at the live account level in the Topstep program.
Is this true? Any way to to connect to T4 Live Server?Thanks Message Log: HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-11 10:49:30.839 Reading Internal Order ID file. | 2021-11-11 10:49:40.188 Reading Trade Orders file. | 2021-11-11 10:49:40.860 Reading Trade Positions file. | 2021-11-11 10:49:40.861 Reading Trade Account Data files. | 2021-11-11 10:49:40.862 UDPListener (1588). Port 22904 | Listening on UDP port 22904. | 2021-11-11 10:49:41.434 Software version: 2276 64-bit | 2021-11-11 10:49:41.434 Primary Thread ID: 4080 | 2021-11-11 10:49:41.435 Usage end date: 2021-11-28 | 2021-11-11 10:49:41.435 Enabled for: Sierra Chart Historical Data Service. | 2021-11-11 10:49:41.435 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-11 10:49:41.435 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-11 10:49:41.435 Current selected Data/Trading service: CTS T4 FIX | 2021-11-11 10:49:41.435 Custom symbol settings values: enabled | 2021-11-11 10:49:41.435 Chart Update Interval: 500 | 2021-11-11 10:49:41.435 Intraday Data Storage Time Unit: 1 | 2021-11-11 10:49:41.435 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-11-11 10:49:41.435 2021-11-11 16:49:41 Local computer time in UTC | 2021-11-11 10:49:41.435 2021-11-11 10:49:41 Local computer time in SC Time Zone | 2021-11-11 10:49:41.435 2021-11-11 16:49:26 Server time in UTC | 2021-11-11 10:49:41.435 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-11 10:49:41.435 Program path: C:\SierraChart\ | 2021-11-11 10:49:41.435 Data Files path: C:\SierraChart\Data\ | 2021-11-11 10:49:41.435 OS Version Number: 10.0 | 2021-11-11 10:49:41.435 Locale Setting: C | 2021-11-11 10:49:41.436 DLLs: UserContributedStudies_64.dll | 2021-11-11 10:49:41.436 Allowed protected custom studies: | 2021-11-11 10:49:41.436 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. | 2021-11-11 10:49:41.531 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-11-11 10:49:41.558 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-11 10:49:41.558 Requesting current DateTime from Sierra Chart server. | 2021-11-11 10:49:41.594 Received 5 login tokens. | 2021-11-11 10:49:42.025 Received Date-time from server. Delay adjusted UTC Date-time: 2021-11-11 16:49:43.275. Round-trip delay: 00:00:00.293 | 2021-11-11 10:49:42.181 Computer time to server time difference: -00:00:01.093 | 2021-11-11 10:49:42.181 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-11-11 10:49:42.204 * Symbol settings MD5 received. Request ID: 1. | 2021-11-11 10:49:42.214 Symbol settings are up-to-date for cts. | 2021-11-11 10:49:42.214 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2021-11-11 10:49:48.247 CTS T4 FIX | Firm: PTP | 2021-11-11 10:49:48.247 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2021-11-11 10:49:48.287 CTS FIX socket (1) | New receive buffer size: 5242880 | 2021-11-11 10:49:48.287 CTS FIX socket (1) | Connecting to IP: 69.44.110.70. | 2021-11-11 10:49:48.287 CTS FIX: Connected to FIX server. | 2021-11-11 10:49:48.332 CTS FIX: Sending the Logon message. LocalCompID=SierraChart. | 2021-11-11 10:49:48.655 CTS FIX: (Recv) >> 8=FIX.4.29=12635=534=149=PTP56=SierraChart50=T4FIX52=20211111-16:49:49.64458=User does not have permission to access this application10=066 | 2021-11-11 10:49:48.801 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-11-11 10:49:48.801 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-11-11 10:49:48.801 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2021-11-11 10:49:48.801 CTS FIX: (Send) << 8=FIX.4.29=8535=549=SierraChart56=PTP34=252=20211111-16:49:48.80158=Received Logout message.10=202 | 2021-11-11 10:49:48.801 CTS FIX socket (1) | CloseSocket call. | 2021-11-11 10:49:48.801 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-11-11 10:49:48.801 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:48.801 CTS FIX socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-11 10:49:48.801 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2021-11-11 10:49:48.801 CTS T4 FIX | Disconnected. | 2021-11-11 10:49:48.809 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:48.809 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2021-11-11 10:49:48.843 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-11-11 10:49:48.843 CTS FIX socket (1) | Closed. | 2021-11-11 10:49:48.843 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2021-11-11 10:49:51.821 CTS T4 FIX | Firm: PTP | 2021-11-11 10:49:51.821 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2021-11-11 10:49:51.822 CTS FIX socket (1) | New receive buffer size: 5242880 | 2021-11-11 10:49:51.822 CTS FIX socket (1) | Connecting to IP: 69.44.110.70. | 2021-11-11 10:49:51.822 CTS FIX: Connected to FIX server. | 2021-11-11 10:49:51.868 CTS FIX: Sending the Logon message. LocalCompID=SierraChart. | 2021-11-11 10:49:52.127 CTS FIX: (Recv) >> 8=FIX.4.29=12635=534=149=PTP56=SierraChart50=T4FIX52=20211111-16:49:53.11958=User does not have permission to access this application10=058 | 2021-11-11 10:49:52.275 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-11-11 10:49:52.275 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-11-11 10:49:52.275 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2021-11-11 10:49:52.275 CTS FIX: (Send) << 8=FIX.4.29=8535=549=SierraChart56=PTP34=252=20211111-16:49:52.27558=Received Logout message.10=202 | 2021-11-11 10:49:52.275 CTS FIX socket (1) | CloseSocket call. | 2021-11-11 10:49:52.275 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-11-11 10:49:52.275 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:52.275 CTS FIX socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-11 10:49:52.275 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2021-11-11 10:49:52.275 CTS T4 FIX | Disconnected. | 2021-11-11 10:49:52.289 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:52.289 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2021-11-11 10:49:52.316 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-11-11 10:49:52.316 CTS FIX socket (1) | Closed. | 2021-11-11 10:49:52.316 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2021-11-11 10:49:55.289 CTS T4 FIX | Firm: PTP | 2021-11-11 10:49:55.289 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2021-11-11 10:49:55.290 CTS FIX socket (1) | New receive buffer size: 5242880 | 2021-11-11 10:49:55.290 CTS FIX socket (1) | Connecting to IP: 69.44.110.70. | 2021-11-11 10:49:55.290 CTS FIX: Connected to FIX server. | 2021-11-11 10:49:55.337 CTS FIX: Sending the Logon message. LocalCompID=SierraChart. | 2021-11-11 10:49:55.599 CTS FIX: (Recv) >> 8=FIX.4.29=12635=534=149=PTP56=SierraChart50=T4FIX52=20211111-16:49:56.59158=User does not have permission to access this application10=065 | 2021-11-11 10:49:55.747 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-11-11 10:49:55.747 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-11-11 10:49:55.747 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2021-11-11 10:49:55.747 CTS FIX: (Send) << 8=FIX.4.29=8535=549=SierraChart56=PTP34=252=20211111-16:49:55.74858=Received Logout message.10=210 | 2021-11-11 10:49:55.747 CTS FIX socket (1) | CloseSocket call. | 2021-11-11 10:49:55.747 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-11-11 10:49:55.747 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:55.747 CTS FIX socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-11 10:49:55.748 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2021-11-11 10:49:55.748 CTS T4 FIX | Disconnected. | 2021-11-11 10:49:55.758 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-11 10:49:55.758 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2021-11-11 10:49:55.790 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-11-11 10:49:55.790 CTS FIX socket (1) | Closed. | 2021-11-11 10:49:55.790 File >> Disconnect selected. | 2021-11-11 10:49:56.724 CTS T4 FIX | Disconnected. | 2021-11-11 10:49: |
| [2021-11-11 17:34:53] |
| John - SC Support - Posts: 40605 |
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The CTS connection is considered a legacy connection and is not one for which we keep up any changes. That means that it could or could not work at any given time. But, in your case, you have the following in your log: CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-11-11 10:49:48.801
CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-11-11 10:49:48.801 * Which is telling you that you need to get Sierra Chart added as an option to your CTS account. If TopStep can not do this for you, then you will need to use the Rithmic connection instead. If you do need the Rithmic connection, then you will follow the instructions at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-12 15:36:14] |
| User188331 - Posts: 5 |
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So, TopStep won't do this. When you say "use Rithmic connection instead" do you mean through someone other than CTS? Do I need a separate trading account to get the real-time Rithmic data? |
| [2021-11-12 16:16:04] |
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You need to contact Top Step Trader about this. They will help you with this. Here are the set up instructions for Rithmic: Rithmic Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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