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Can't connect to Rithmic trading Service

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[2014-03-31 19:08:02]
pedro.gomes - Posts: 13
Hello,
I was given access to a Rithmic Trading Service, thru TRade Futures 4Less, and I get the message bellow.

INstructions present the Combo box "service" with option "Rithmic 01 Trading" but I only can choose "Rithmic Trading (Trading)
http://www.sierrachart.com/index.php?l=doc/Rithmic.php

See Attachment

Isse this information in the log but I used the user and Password that was given to me today by TradeFutures4Less for Rithmic trading Service.


"Rithmic Trading - Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-03-31 14:58:33"



DTC Bridge Server appears on screen also.

"
Rithmic DTC: Bridge process is still running. Not able to connect. | 2014-03-31 14:58:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-31 14:58:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-31 14:58:27
Rithmic DTC: Disconnected from the server. | 2014-03-31 14:58:27
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-31 14:58:27

Rithmic Trading - Port for executable: 44790 | 2014-03-31 14:58:30
Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-03-31 14:58:30
Rithmic Trading: Connecting to the server 127.0.0.1. Port 44790 | 2014-03-31 14:58:31
The network socket is connected. | 2014-03-31 14:58:31
Rithmic Trading: Connected to server. | 2014-03-31 14:58:31
Rithmic Trading: Sending logon request message. | 2014-03-31 14:58:31
Rithmic Trading - Starting the connection process to data and trading service. | 2014-03-31 14:58:31
Rithmic Trading - Logging is enabled. Log file: Rithmic.log | 2014-03-31 14:58:31
Rithmic Trading - Connecting to Rithmic 01 US server. | 2014-03-31 14:58:31
Rithmic Trading - Server Alert: Market Data Connection Opened | 2014-03-31 14:58:33
Rithmic Trading - Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-03-31 14:58:33
Rithmic DTC Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-03-31 14:58:33
Rithmic DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-31 14:58:33
Rithmic DTC - Logon error from server | 2014-03-31 14:58:33
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-31 14:58:33
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-31 14:58:33
Rithmic DTC: Disconnected from the server. | 2014-03-31 14:58:33
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-31 14:58:33

Rithmic DTC: Bridge process is still running. Not able to connect. | 2014-03-31 14:58:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-31 14:58:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-31 14:58:35
Rithmic DTC: Disconnected from the server. | 2014-03-31 14:58:35
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-31 14:58:35
"

Date Time Of Last Edit: 2014-03-31 19:31:37
Private File
[2014-03-31 19:31:25]
Sierra Chart Engineering - Posts: 104368

Did they provide you with a Rithmic Username and Password for a Live trading account? If it is for a demo account you will not be able to connect to the Rithmic system. In almost all cases Rithmic will deny a connection for those accounts.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-31 19:39:14
[2014-03-31 19:34:15]
Sierra Chart Engineering - Posts: 104368
There was a slight dictation error in the prior post.

This is what we meant to say:

Did they provide you with a Rithmic Username and Password for a live trading account? If it is for a demo account you will not be able to connect to the Rithmic system. In almost all cases Rithmic will deny a connection for those accounts.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-31 19:38:33
[2014-03-31 19:43:51]
pedro.gomes - Posts: 13
I Have a Live trading account user and password from tradefutures4less for Rithmic trading service.

Thank You
Pedro Gomes
[2014-03-31 19:47:13]
Sierra Chart Engineering - Posts: 104368
Understood. We are following up with your broker about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-31 19:51:52]
pedro.gomes - Posts: 13
Hello,
they hand me incorrect password.
Looks fine now

THanks for the fast answer.

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