Support Board
Date/Time: Thu, 26 Jun 2025 22:02:34 +0000
refund subscription fees
View Count: 937
| [2021-10-30 18:39:19] |
| User312718 - Posts: 26 |
|
It seems i'm unable to link my Gain capital account with Sierra charts as well as getting live data. It seems extremely complicated and not user friendly for a layman to use. I just signed up a few days ago. I am requesting a refund please. I appreciate your attention on this matter. Thank you |
| [2021-10-31 16:36:31] |
| John - SC Support - Posts: 40626 |
|
Since you actually had not started into the Usage Time for the purchase you made (you were still using Trial Time), we are able to refund the Usage Time back to your account. We have done this along with setting your account to not renew. If you want a refund of the Services Surplus in your account, then please start an Account Support Ticket, as per our Refund Policy, which can be found here: Sierra Chart Purchase and License Information: Refunds The Account Support Tickets can be accessed at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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