Support Board
Date/Time: Thu, 26 Jun 2025 22:13:15 +0000
New problem: Sending Message Log for Analysis
View Count: 565
| [2021-10-29 17:25:19] |
| owendonk - Posts: 54 |
|
Today my rithmic login exceeded 100 attached accounts. Afterwards, Sierra Chart was not able to connect to the trading service. I can still login to trading service just fine with Rithmic Trader Pro so I don't think it's on their end. I suspect you have a hardcoded limit at 100 accounts? That's what I would do if I were programming it in because that's an absurd number. I have 20 active accounts that I'm using with Order Allocation to Trade Accounts. The rest can be deleted and I'm contacting Rithmic to do that. In the meantime can you respond to my 100 limit theory? I will update this post when deleting extra accounts has been tested. Until then here is the Message Log, with relevant line in bold. Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 13:12:26.588 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 13:12:26.590 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 13:12:26.591 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 13:12:26.591 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 13:12:26.591 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 13:12:26.657 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 13:12:26.657 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 13:12:26.657 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 13:12:26.657 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 13:12:26.667 DTC Client socket (1) | CloseSocket call. | 2021-10-29 13:12:26.672 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 13:12:26.672 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 13:12:26.672 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 13:12:26.673 DTC Client socket (1) | Closed. | 2021-10-29 13:12:26.673 WSACleanup called. | 2021-10-29 13:12:26.944 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 13:12:26.946 DTC Client socket (0) | CloseSocket call. | 2021-10-29 13:12:26.946 Rithmic Direct - DTC | Disconnected. | 2021-10-29 13:12:26.947 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 13:12:26.947 Date Time Of Last Edit: 2021-10-29 17:32:15
|
| [2021-10-29 17:42:57] |
| owendonk - Posts: 54 |
|
After deleting accounts until number is under 100, I can connect and there are no problems. My theory may have been right.
|
| [2021-10-29 18:15:15] |
| John - SC Support - Posts: 40626 |
|
There has been a general problem with connectivity to Rithmic. It has been up and down and we do not know the current status. We have no idea about the number of accounts, that is something Rithmic would control, not us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: