Support Board
Date/Time: Thu, 26 Jun 2025 22:05:46 +0000
Cannot connect
View Count: 647
| [2021-10-29 15:59:51] |
| xyzeee - Posts: 8 |
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HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2021-10-29 08:41:34.385 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2021-10-29 08:41:34.385 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2021-10-29 08:41:34.385 Created the DTC Protocol server. | 2021-10-29 08:41:34.415 DTC Protocol Server listening on port 11099. | 2021-10-29 08:41:34.416 Reading Internal Order ID file. | 2021-10-29 08:41:34.417 Reading Trade Orders file. | 2021-10-29 08:41:34.486 Reading Trade Positions file. | 2021-10-29 08:41:34.486 Reading Trade Account Data files. | 2021-10-29 08:41:34.486 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2021-10-29 08:41:34.503 Software version: 2320 64-bit | 2021-10-29 08:41:34.504 Primary Thread ID: 24092 | 2021-10-29 08:41:34.504 Usage end date: 2021-11-26 | 2021-10-29 08:41:34.504 Enabled for: Advanced Features 2. | 2021-10-29 08:41:34.504 Enabled for: Sierra Chart Historical Data Service. | 2021-10-29 08:41:34.504 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-10-29 08:41:34.504 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-29 08:41:34.504 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-29 08:41:34.504 Enabled for exchange2: CME | 2021-10-29 08:41:34.504 Enabled for exchange2: fairx_exchange.data | 2021-10-29 08:41:34.504 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-29 08:41:34.504 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-10-29 08:41:34.504 Custom symbol settings values: enabled | 2021-10-29 08:41:34.504 Chart Update Interval: 500 | 2021-10-29 08:41:34.504 Intraday Data Storage Time Unit: 0 | 2021-10-29 08:41:34.504 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-29 08:41:34.504 2021-10-29 15:41:34 Local computer time in UTC | 2021-10-29 08:41:34.504 2021-10-29 08:41:34 Local computer time in SC Time Zone | 2021-10-29 08:41:34.504 2021-10-29 15:41:33 Server time in UTC | 2021-10-29 08:41:34.504 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-29 08:41:34.504 Program path: C:\SierraChart\ | 2021-10-29 08:41:34.504 Data Files path: C:\SierraChart\Data\ | 2021-10-29 08:41:34.504 OS Version Number: 10.0 | 2021-10-29 08:41:34.504 Locale Setting: C | 2021-10-29 08:41:34.504 DLLs: MainSystem_64.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-10-29 08:41:34.504 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2021-10-29 08:41:34.504 Created the DTC Protocol historical data server. | 2021-10-29 08:41:34.519 HD Server Manager | Listening on port 11098. | 2021-10-29 08:41:34.521 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2021-10-29 08:41:34.521 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-29 08:41:34.529 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-29 08:41:34.720 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-29 08:41:34.720 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2021-10-29 08:41:34.811 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2021-10-29 08:41:34.811 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 08:41:34.811 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2021-10-29 08:41:34.812 Received 5 login tokens. | 2021-10-29 08:41:35.127 Symbol settings MD5 received. Request ID: 1. | 2021-10-29 08:41:35.403 Symbol settings are up-to-date for rithmic_v2.trading. | 2021-10-29 08:41:35.404 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 08:41:41.387 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 08:41:41.389 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 08:41:41.389 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 08:41:41.389 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 08:41:41.389 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 08:41:41.465 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 08:41:41.465 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 08:41:41.466 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 08:41:41.466 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 08:41:41.544 DTC Client socket (1) | CloseSocket call. | 2021-10-29 08:41:41.544 DTC Client socket (1) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2021-10-29 08:41:41.545 * DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 08:41:41.545 DTC Client socket (1) | Closed. | 2021-10-29 08:41:41.545 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 08:41:41.545 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 08:41:41.545 WSACleanup called. | 2021-10-29 08:41:41.572 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 08:41:41.572 DTC Client socket (0) | CloseSocket call. | 2021-10-29 08:41:41.573 Rithmic Direct - DTC | Disconnected. | 2021-10-29 08:41:41.573 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 08:41:41.573 |
| [2021-10-29 16:23:05] |
| John - SC Support - Posts: 40626 |
|
There is some issue with Rithmic at this time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 16:44:49] |
| John - SC Support - Posts: 40626 |
|
We have heard back from Rithmic and they state that they have fixed the issue. You should be able to connect now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 17:15:17] |
| xyzeee - Posts: 8 |
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It was good for a few minutes, now the issue is back.
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| [2021-10-29 17:17:34] |
| madness99 - Posts: 35 |
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Same here. It stopped working again.
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| [2021-10-29 17:22:30] |
| John - SC Support - Posts: 40626 |
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You need to contact Rithmic and let them know you are having an issue again. This is definitely a Rithmic issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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