Support Board
Date/Time: Thu, 26 Jun 2025 22:14:23 +0000
I can't sign up on the Sierra chart
View Count: 635
| [2021-10-29 14:54:33] |
| User696827 - Posts: 15 |
|
Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 10:52:33.512 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 10:52:33.514 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 10:52:33.515 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 10:52:33.515 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 10:52:33.515 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 10:52:33.635 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 10:52:33.635 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 10:52:33.635 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 10:52:33.635 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 10:52:33.761 DTC Client socket (1) | CloseSocket call. | 2021-10-29 10:52:33.761 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 10:52:33.761 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 10:52:33.761 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 10:52:33.761 DTC Client socket (1) | Closed. | 2021-10-29 10:52:33.761 WSACleanup called. | 2021-10-29 10:52:33.776 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 10:52:33.777 DTC Client socket (0) | CloseSocket call. | 2021-10-29 10:52:33.777 Rithmic Direct - DTC | Disconnected. | 2021-10-29 10:52:33.777 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 10:52:33.777 |
| [2021-10-29 15:59:02] |
| John - SC Support - Posts: 40626 |
|
Have you gone through all the Setup Instructions for Rithmic, which can be found at the following link? Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 16:39:29] |
| User696827 - Posts: 15 |
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Yes, I use Rithmic trade like one week, and today showed me this error. |
| [2021-10-29 16:41:20] |
| User696827 - Posts: 15 |
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I contacted my broker to, Everything on his side is good..... |
| [2021-10-29 16:46:05] |
| John - SC Support - Posts: 40626 |
|
We have heard back from Rithmic and they state that they have fixed the issue. You should be able to connect now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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