Support Board
Date/Time: Thu, 26 Jun 2025 17:22:00 +0000
Error when using Text/CSV Data Format
View Count: 719
| [2021-10-26 11:41:56] |
| User722856 - Posts: 78 |
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Hi Sierra, I would like to report a problem when using Text/CSV Data Format. Basically nothing gets displayed, after Importing the CSV, regardless if Daily or Intraday Data. I Read and followed the Instructions bellow Exporting and Importing Intraday Data Files Text/CSV Data Format: Supported Data Line Formats When using Example (saved as CSV) from: Text/CSV Data Format: Example for Daily Data I get the following error http://www.sierrachart.com/image.php?Image=1635248432191.png When using Example (saved as CSV) from: Text/CSV Data Format: Example for Intraday Data I get the following error http://www.sierrachart.com/image.php?Image=163524845957.png Am I missing something or is there indeed a BUG displaying this? Thanks for looking into it. Regards Date Time Of Last Edit: 2021-10-26 11:52:46
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| [2021-10-26 15:13:52] |
| John - SC Support - Posts: 40614 |
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Both the images of the error are blank, so we are not seeing the error. Please give us the information on the error you are seeing and when you are receiving it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-26 15:32:53] |
| User722856 - Posts: 78 |
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Sorry for the confusion, the screen gets blank after a few seconds displaying "Symbol settings not found for current service". My Service is "no service", as described in the manual. Bellow once again all the steps and the resulting error: Step-1: csv file https://up.picr.de/42323958nt.png Step-2: how I import https://up.picr.de/42323955sj.png Step-3: how i choose the file https://up.picr.de/42323956ix.png Step-4: error https://up.picr.de/42323957xw.png Date Time Of Last Edit: 2021-10-26 15:36:30
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| [2021-10-26 15:37:00] |
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Attach the text data file you are using here. That is the only way we can look into the problem. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-26 15:55:16] |
| User722856 - Posts: 78 |
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I have attached the File, thanks
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Private File |
| [2021-11-08 18:07:14] |
| User722856 - Posts: 78 |
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Was the attached File helpful ? Can provide more files if needed. Happy to help. |
| [2021-11-08 20:20:07] |
| John - SC Support - Posts: 40614 |
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Sorry for not getting back to you on this sooner. The issue is simply that you need to have one more line at the end of the file. Just edit the file and put a return at the end of the current last line and then it will be fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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