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Direct MessagesDate/Time: Sat, 18 May 2024 09:05:56 +0000
Delay
View Count: 406
| [2021-10-25 15:15:36] |
| User386226 - Posts: 7 |
|
Hello, I am experiencing a delay on My sierra charts, for example : I place an order on the Dom and it takes seconds to plot . can you please help in resolving the issue? thanks, Ali |
| [2021-10-25 17:05:21] |
| John - SC Support - Posts: 31704 |
|
In general, this sounds like a general Internet connectivity issue along with CQG order routing capabilities. Please attach your Message Log to this thread, make sure that it includes the time period for when you placed an order and it took a few seconds to go through. We will see if there are any specific networking messages that could be helpful to you. But, in general, we recommend our Sierra Chart Direct Order Routing Service, as there is a very low latency for orders placed through this service. Refer to the information here: Sierra Chart Teton Futures Order Routing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 23:13:50] |
| User386226 - Posts: 7 |
|
Hi , I have sent the Log to analyze it and to find out the reason for the delay I was getting thank yo |
| [2021-10-26 00:42:45] |
| John - SC Support - Posts: 31704 |
|
First of all, you have a lot of these messages in your log: Symbol Error - F.US.CLEM20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-10-25 17:58:38.765
This is because CQG does not serve data for previous contracts. Therefore, if you want to use Continuous Contracts as you have, then you really need to use the Denali Exchange Data Feed for that data. Otherwise, we do not see any other errors in the log. But the log only covers 6 minutes of time (17:58:09 to 18:04:31). Either getting rid of the continuous contracts or using the Denali Exchange Data Feed would help with the overall time spent on trying to get data that is not available. You also have a fair number of charts in this instance. Refer to the following for recommendations on how to setup your system for the lowest response time trading: Overview of Trading: Sierra Chart Configuration for Most Low Response Time Trading And finally, you also have a number of 3rd party studies that could be having an effect. You will want to take a look at those as well and determine if they may be impacting your trading time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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