Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 05:08:46 +0000
Order Reject Trading Evaluator
View Count: 397
| [2021-10-24 22:33:52] |
| User139520 - Posts: 26 |
|
Dear Support, I've been using trading evaluator with no issue. Today, I cannot place any new trades nor cancel the open position. Please see attached log and advise. Thank you, |
 log.txt - Attached On 2021-10-24 22:29:59 UTC - Size: 3.64 KB - 161 views |
| [2021-10-24 22:35:36] |
| |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-24 22:51:31] |
| |
|
We see the problem. We are identifying the cause and will resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-24 22:51:35
|
| [2021-10-24 23:07:57] |
| |
|
The issue has been identified. We will have this resolved in about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-24 23:45:33] |
| |
|
This has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 04:05:22] |
| Sergio Hernandez - Posts: 22 |
|
Hello, Not sure if the issue I'm experiencing is related to original post, but my connection to trading evaluator is consistently interrupted. Please see attached log and advise. Thank you, |
| log.txt - Attached On 2021-10-25 04:04:15 UTC - Size: 143.47 KB - 140 views Attachment Deleted. |
| [2021-10-25 10:16:37] |
| |
|
The issue you have is different. You need to update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: