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Date/Time: Fri, 03 Dec 2021 16:16:43 +0000



Order Reject Trading Evaluator

[2021-10-24 22:33:52]
User139520 - Posts: 23
Dear Support,
I've been using trading evaluator with no issue. Today, I cannot place any new trades nor cancel the open position. Please see attached log and advise.

Thank you,
attachmentlog.txt - Attached On 2021-10-24 22:29:59 UTC - Size: 3.64 KB - 37 views
[2021-10-24 22:35:36]
Sierra Chart Engineering - Posts: 98792
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-24 22:51:31]
Sierra Chart Engineering - Posts: 98792
We see the problem. We are identifying the cause and will resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-10-24 22:51:35
[2021-10-24 23:07:57]
Sierra Chart Engineering - Posts: 98792
The issue has been identified. We will have this resolved in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-24 23:45:33]
Sierra Chart Engineering - Posts: 98792
This has been resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-25 04:05:22]
Sergio Hernandez - Posts: 4
Hello,

Not sure if the issue I'm experiencing is related to original post, but my connection to trading evaluator is consistently interrupted. Please see attached log and advise.

Thank you,
attachmentlog.txt - Attached On 2021-10-25 04:04:15 UTC - Size: 143.47 KB - 13 views
Attachment Deleted.
[2021-10-25 10:16:37]
Sierra Chart Engineering - Posts: 98792
The issue you have is different. You need to update Sierra Chart to the current version following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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