Login Page - Create Account

Support Board


Date/Time: Fri, 03 Dec 2021 16:08:09 +0000



Missing Order fills - using TT/routing service

[2021-10-23 23:55:12]
DayTraderEsad - Posts: 44
I noticed I have a bunch of orders fills missing. It does have the FillExecutionServiceID, BuySell. I am missing the ExchangeOrderID, ClientOrderID, InternalOrderID, ServiceOrderID, OrderType, Quantity. I have attached a spreadsheet and highlighted all the missing fills. Everything gets executed through Sierra. How can this be fixed as the missing order are spreadout from July and even till now in October.
Private File
[2021-10-24 00:27:08]
DayTraderEsad - Posts: 44
Looking at it closely on the dates, it seems like when I trade on laptop while traveling....The order fills are missing. My main trading station is my desktop at home and occasionally when I go out of town I use the laptop. this is just what I think may be the missing order fills. I was trading on the 10-14 and 10-15 on a laptop while out of town. If that is the issue, how do I fix it?
[2021-10-24 00:45:51]
DayTraderEsad - Posts: 44
I think I just figured it out, I did the below and just cleared it for one of the account. Now I have it all in there it seems like. When I cleared and disconnected/connected to data.

I had no idea the fills would be missing when going from the desktop PC to laptop.

https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ClearingTradeActivityData

Anyway, seems to work properly now.
[2021-10-24 01:47:45]
DayTraderEsad - Posts: 44
I may have spoke too soon, I did notice after doing the step above and redownloading it all....everything seems to be there except for the Order TYPE -- all order types are completely missing from each row.
[2021-10-26 20:44:49]
DayTraderEsad - Posts: 44
Are you able to assist with the missing fill since this is TT/Routing service?
[2021-10-26 21:16:51]
Sierra Chart Engineering - Posts: 98792
The order type is not provided with historical fill data from the server.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-10-26 21:21:24]
DayTraderEsad - Posts: 44
Okay for the account that I cleared, but what about the missing one in between. As I trade on a desktop and laptop. I see the fills on the desktop and laptop separate.

What do you suggest I should do to get the ordertype from laptop to desktop as well?
[2021-10-29 13:33:25]
Sierra_Chart Engineering - Posts: 2140
The order type is not going to be known to other installations of Sierra Chart, unless they were running and connected to the same trading service at the time the order was submitted.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account