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Date/Time: Tue, 07 Dec 2021 18:55:08 +0000



Sierra Chart Realtime Denali Data Stopped Working

[2021-10-20 19:26:48]
yoloquant - Posts: 2
I use IB to trade alongside the Denali Data feed. This has worked perfectly with the exception of the last two days. The Denali feed seems disconnected even though the message logs appear fine.

You'll note from the screenshot historical bars appear but the bars do not update even though the current bid and ask is being rendered.

I'm not sure what do to here to fix this. It stopped working yesterday, was working fine this morning, and this afternoon it stopped again.


Reading Internal Order ID file. | 2021-10-20 15:11:14.553
Reading Trade Orders file. | 2021-10-20 15:11:14.755
Reading Trade Positions file. | 2021-10-20 15:11:14.756
Reading Trade Account Data files. | 2021-10-20 15:11:14.757
UDPListener (588). Port 22904 | Listening on UDP port 22904. | 2021-10-20 15:11:14.886
Software version: 2311 64-bit | 2021-10-20 15:11:14.886
Primary Thread ID: 244 | 2021-10-20 15:11:14.886
Usage end date: 2022-04-09 | 2021-10-20 15:11:14.886
Enabled for: Advanced Features 2. | 2021-10-20 15:11:14.886
Enabled for: Sierra Chart Historical Data Service. | 2021-10-20 15:11:14.886
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-20 15:11:14.886
Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-20 15:11:14.886
Enabled for exchange2: fairx_exchange.data | 2021-10-20 15:11:14.886
Enabled for exchange2: CME (Trading Account Required) | 2021-10-20 15:11:14.886
Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-20 15:11:14.886
Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-20 15:11:14.886
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-20 15:11:14.886
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-20 15:11:14.886
Current selected Data/Trading service: Interactive Brokers | 2021-10-20 15:11:14.886
Custom symbol settings values: enabled | 2021-10-20 15:11:14.886
Chart Update Interval: 500 | 2021-10-20 15:11:14.886
Intraday Data Storage Time Unit: 0 | 2021-10-20 15:11:14.886
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-20 15:11:14.886
2021-10-20 19:11:14 Local computer time in UTC | 2021-10-20 15:11:14.886
2021-10-20 15:11:14 Local computer time in SC Time Zone | 2021-10-20 15:11:14.886
2021-10-20 19:12:03 Server time in UTC | 2021-10-20 15:11:14.886
Local computer UTC time and Server UTC time difference: 50 seconds. | 2021-10-20 15:11:14.886
Notice: Your computer's clock is off by 50 seconds. For help with this, press the 'Send for Analysis' button. | 2021-10-20 15:11:14.886
Program path: Z:\Applications\SierraChart2311\ | 2021-10-20 15:11:14.886
Data Files path: Z:\Applications\SierraChart2311\Data\ | 2021-10-20 15:11:14.886
OS Version Number: 6.1 | 2021-10-20 15:11:14.886
Locale Setting: C | 2021-10-20 15:11:14.886
DLLs: UserContributedStudies_64.dll | 2021-10-20 15:11:14.887

Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2021-10-20 15:11:14.887
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 15:11:14.907
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-20 15:11:15.045
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-20 15:11:15.045
Received 5 login tokens. | 2021-10-20 15:11:15.323
Symbol settings MD5 received. Request ID: 1. | 2021-10-20 15:11:15.858
Symbol settings are up-to-date for interactive_brokers.trading. | 2021-10-20 15:11:15.858

Interactive Brokers | Connecting to 127.0.0.1:7497 | 2021-10-20 15:11:21.512
IB TWS socket (1) | Creating socket. | 2021-10-20 15:11:21.512
IB TWS socket (1) | New receive buffer size: 5242880 | 2021-10-20 15:11:21.512
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2021-10-20 15:11:21.513
Interactive Brokers | Sending API sign: API | 2021-10-20 15:11:22.021
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2021-10-20 15:11:22.021
Interactive Brokers | TWS server version: 136 | 2021-10-20 15:11:22.027
Interactive Brokers | TWS time: 20211020 15:12:12 EST | 2021-10-20 15:11:22.027
Interactive Brokers | Connected. Sending Start API command. | 2021-10-20 15:11:22.281
Interactive Brokers | Waiting for account information. | 2021-10-20 15:11:22.281
Next valid order ID: 615 | 2021-10-20 15:11:22.284
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2021-10-20 15:11:22.284
Message from IB: Sec-def data farm connection is OK:secdefil. IB Error Code: 2158. Request ID: -1. | 2021-10-20 15:11:22.284
IB Account information received. | 2021-10-20 15:11:22.284
Interactive Brokers | Received 2 Trade Accounts from TWS. | 2021-10-20 15:11:22.284
Interactive Brokers | Connected to Live account. | 2021-10-20 15:11:22.284
Updated verified funded futures trading account ending date to: 2021-11-19 19:11:22 | 2021-10-20 15:11:22.284
Interactive Brokers | Connected to server complete. | 2021-10-20 15:11:22.284
Triggering next historical data download in queue. | 2021-10-20 15:11:22.284
Triggering next historical data download in queue. | 2021-10-20 15:11:22.284
Triggering next historical data download in queue. | 2021-10-20 15:11:22.284
Triggering next historical data download in queue. | 2021-10-20 15:11:22.284
Updated verified funded futures trading account ending date to: 2021-11-19 19:11:22 | 2021-10-20 15:11:22.289
No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289
No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289
No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289
No download requests in the queue to start downloads for. | 2021-10-20 15:11:22.289
Next valid order ID: 615 | 2021-10-20 15:11:22.289
Next valid order ID: 615 | 2021-10-20 15:11:22.289
Interactive Brokers | Starting real-time market data updates for: KAP. ID: 1 | 2021-10-20 15:11:22.354
Interactive Brokers | Subscribing to Symbol: XYZ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-10-20 15:11:22.354
Interactive Brokers | Requesting security definition data for: KAP. ID: 1 | 2021-10-20 15:11:22.354
Interactive Brokers | Starting real-time market data updates for: LUKOY. ID: 2 | 2021-10-20 15:11:22.354
Interactive Brokers | Subscribing to Symbol: XYZ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-10-20 15:11:22.354
Interactive Brokers | Requesting security definition data for: LUKOY. ID: 2 | 2021-10-20 15:11:22.354

imageScreen Shot 2021-10-20 at 3.16.51 PM.png / V - Attached On 2021-10-20 19:26:30 UTC - Size: 59.68 KB - 25 views
[2021-10-20 19:55:31]
Sierra Chart Engineering - Posts: 98837
So do you need real-time data for US Stocks? What symbol do you have a problem with?
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-10-20 19:55:41
[2021-11-01 18:27:05]
yoloquant - Posts: 2
This is for futures.


This happened again today. Everything was fine, and then out of nowhere bars stopped updating and the orderbook data disappeared. What I posted was an ES chart.
[2021-11-01 19:22:19]
Sierra_Chart Engineering - Posts: 2156
Reactivate the exchanges you require here:
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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