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Getting "Unknown Symbol" Error

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[2021-10-20 12:59:25] #1 [Go To First Post]
ssangha84 - Posts: 105
I am not sure why but I am getting a symbol unknown error message for CLZ1 when I was just using the symbol yesterday. But when I click on "Delete and Download" it updates the chart. But it updates with a static chart, not a live chart. Please advise what to do. The following is the message log: Created the DTC Protocol server. \| 2021-10-20 08:57:24.772 DTC Protocol Server listening on port 11099. \| 2021-10-20 08:57:24.774 Reading Internal Order ID file. \| 2021-10-20 08:57:24.775 Reading Trade Orders file. \| 2021-10-20 08:57:24.941 Reading Trade Positions file. \| 2021-10-20 08:57:24.942 Reading Trade Account Data files. \| 2021-10-20 08:57:24.942 UDPListener (1524). Port 22904 \| Listening on UDP port 22904. \| 2021-10-20 08:57:24.985 Software version: 2320 64-bit \| 2021-10-20 08:57:24.985 Primary Thread ID: 19764 \| 2021-10-20 08:57:24.985 Usage end date: 2021-12-04 \| 2021-10-20 08:57:24.985 Enabled for: Advanced Features 2. \| 2021-10-20 08:57:24.985 Enabled for: Sierra Chart Historical Data Service. \| 2021-10-20 08:57:24.985 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-10-20 08:57:24.985 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-10-20 08:57:24.985 Current selected Data/Trading service: TransAct WS \| 2021-10-20 08:57:24.985 Custom symbol settings values: disabled \| 2021-10-20 08:57:24.985 Chart Update Interval: 500 \| 2021-10-20 08:57:24.985 Intraday Data Storage Time Unit: 0 \| 2021-10-20 08:57:24.985 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-10-20 08:57:24.985 2021-10-20 12:57:24 Local computer time in UTC \| 2021-10-20 08:57:24.985 2021-10-20 08:57:24 Local computer time in SC Time Zone \| 2021-10-20 08:57:24.985 2021-10-20 12:57:24 Server time in UTC \| 2021-10-20 08:57:24.985 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-10-20 08:57:24.985 Program path: C:\SierraChart\ \| 2021-10-20 08:57:24.985 Data Files path: C:\SierraChart\Data\ \| 2021-10-20 08:57:24.985 OS Version Number: 10.0 \| 2021-10-20 08:57:24.986 Locale Setting: C \| 2021-10-20 08:57:24.986 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-10-20 08:57:24.986 Allowed protected custom studies: \| 2021-10-20 08:57:24.986 Created the DTC Protocol historical data server. \| 2021-10-20 08:57:25.031 HD Server Manager \| Listening on port 11098. \| 2021-10-20 08:57:25.034 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2021-10-20 08:57:25.034 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-10-20 08:57:25.097 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-10-20 08:57:25.287 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-10-20 08:57:25.287 Received 5 login tokens. \| 2021-10-20 08:57:25.627 Symbol settings MD5 received. Request ID: 1. \| 2021-10-20 08:57:25.954 Symbol settings are up-to-date for transact.trading. \| 2021-10-20 08:57:25.954 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2021-10-20 08:57:31.931 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2021-10-20 08:57:31.931 Auth Websocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-10-20 08:57:31.931 Auth Websocket socket (1) \| New receive buffer size: 5242880 \| 2021-10-20 08:57:31.931 Auth Websocket socket (1) \| Connecting to IP: 208.97.219.30. \| 2021-10-20 08:57:31.931 Auth Websocket \| Opening WebSocket. \| 2021-10-20 08:57:32.002 Auth Websocket \| Sending WebSocket handshake. \| 2021-10-20 08:57:32.002 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-10-20 08:57:32.208 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2021-10-20 08:57:32.208 Auth Websocket \| Server header \| Connection: Upgrade \| 2021-10-20 08:57:32.208 Auth Websocket \| Server header \| Sec-WebSocket-Accept: /EwSrS5qMFjD56mh2Fj43TAjzEE= \| 2021-10-20 08:57:32.208 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2021-10-20 08:57:32.208 Auth Websocket \| Server header \| \| 2021-10-20 08:57:32.208 Auth Websocket \| Web socket state is now open. \| 2021-10-20 08:57:32.208 TransAct WS \| Sending account logon message. Live \| 2021-10-20 08:57:32.208 Auth Websocket socket (1) \| CloseSocket call. \| 2021-10-20 08:57:33.668 Price Websocket \| Connecting to WebSocket server priceapi2.transactfutures.com:1871 \| 2021-10-20 08:57:33.668 Auth Websocket \| WebSocket closed. \| 2021-10-20 08:57:33.669 Auth Websocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-10-20 08:57:33.669 Price Websocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-10-20 08:57:33.708 Price Websocket socket (2) \| New receive buffer size: 5242880 \| 2021-10-20 08:57:33.708 Price Websocket socket (2) \| Connecting to IP: 208.97.219.197. \| 2021-10-20 08:57:33.708 Auth Websocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-10-20 08:57:33.729 Auth Websocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-10-20 08:57:33.730 Price Websocket \| Opening WebSocket. \| 2021-10-20 08:57:33.779 Price Websocket \| Sending WebSocket handshake. \| 2021-10-20 08:57:33.779 Price Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-10-20 08:57:33.984 Price Websocket \| Server header \| Upgrade: WebSocket \| 2021-10-20 08:57:33.984 Price Websocket \| Server header \| Connection: Upgrade \| 2021-10-20 08:57:33.984 Price Websocket \| Server header \| Sec-WebSocket-Accept: J20D1D1u+HDlgyjtGCY7agGMnvQ= \| 2021-10-20 08:57:33.984 Price Websocket \| Server header \| Sec-WebSocket-Protocol: priceapi \| 2021-10-20 08:57:33.984 Price Websocket \| Server header \| \| 2021-10-20 08:57:33.984 Price Websocket \| Web socket state is now open. \| 2021-10-20 08:57:33.984 Orders Websocket \| Connecting to WebSocket server api3.transactfutures.com:443 \| 2021-10-20 08:57:34.941 Orders Websocket socket (4) \| Creating socket. Using TLS 1.2. \| 2021-10-20 08:57:34.965 Orders Websocket socket (4) \| New receive buffer size: 5242880 \| 2021-10-20 08:57:34.966 Orders Websocket socket (4) \| Connecting to IP: 208.97.219.143. \| 2021-10-20 08:57:34.966 Orders Websocket \| Opening WebSocket. \| 2021-10-20 08:57:35.036 Orders Websocket \| Sending WebSocket handshake. \| 2021-10-20 08:57:35.036 Orders Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-10-20 08:57:35.239 Orders Websocket \| Server header \| Upgrade: WebSocket \| 2021-10-20 08:57:35.239 Orders Websocket \| Server header \| Connection: Upgrade \| 2021-10-20 08:57:35.239 Orders Websocket \| Server header \| Sec-WebSocket-Accept: UQPYOPzIRDSaopPpRK0KIWFWSEo= \| 2021-10-20 08:57:35.239 Orders Websocket \| Server header \| Sec-WebSocket-Protocol: order \| 2021-10-20 08:57:35.239 Orders Websocket \| Server header \| \| 2021-10-20 08:57:35.239 Orders Websocket \| Web socket state is now open. \| 2021-10-20 08:57:35.239 TransAct WS \| Sending orders connection logon message. \| 2021-10-20 08:57:35.239 TransAct WS \| Connected to server complete. \| 2021-10-20 08:57:35.404 Triggering next historical data download in queue. \| 2021-10-20 08:57:35.404 Triggering next historical data download in queue. \| 2021-10-20 08:57:35.404 Triggering next historical data download in queue. \| 2021-10-20 08:57:35.404 Triggering next historical data download in queue. \| 2021-10-20 08:57:35.404 Updated verified funded futures trading account ending date to: 2021-11-19 12:57:35 \| 2021-10-20 08:57:35.437 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:35.438 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:35.439 TransAct WS \| Orders subscribe response. Status: 4. Topics: order \| 2021-10-20 08:57:35.502 TransAct WS \| Orders subscribe response. Status: 16. Topics: order\|contract \| 2021-10-20 08:57:35.503 TransAct WS \| Orders subscribe response. Status: 2048. Topics: order\|contract\|heartbeat \| 2021-10-20 08:57:35.648 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:45.929 CLZ1 [CS] 5 Min #3 \| Reloading chart. \| 2021-10-20 08:57:45.938 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:45.946 CLZ1 1 Min #2 \| Reloading chart. \| 2021-10-20 08:57:46.020 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:46.029 CLZ1 [CS] 1 Min #1 \| Reloading chart. \| 2021-10-20 08:57:46.040 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:46.053 CLZ1 [CS] 1 Min #8 \| Reloading chart. \| 2021-10-20 08:57:46.062 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:46.074 CLZ1 [CS] 1 Min #6 \| Reloading chart. \| 2021-10-20 08:57:47.152 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:47.436 CLZ1 [CS] 15 Min #5 \| Reloading chart. \| 2021-10-20 08:57:47.444 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:47.455 CLZ1 [CBV] Daily #4 \| Reloading chart. \| 2021-10-20 08:57:47.468 CLZ1 [CBV] Daily #4 \| Performing historical Daily data download for symbol CLX1 starting at last date in file. \| 2021-10-20 08:57:47.662 Starting DelayedDownloadMonitoringTimer \| 2021-10-20 08:57:47.662 Starting HDTimeoutTimer \| 2021-10-20 08:57:47.662 Added historical Daily data request for CLX1 to the queue. \| 2021-10-20 08:57:47.662 Triggering next historical data download in queue. \| 2021-10-20 08:57:47.662 CLZ1 [CBV] Daily #4 \| Performing historical Daily data download for symbol CLZ1 starting at last date in file. \| 2021-10-20 08:57:47.665 Added historical Daily data request for CLZ1 to the queue. \| 2021-10-20 08:57:47.665 CLZ1 [CBV] Daily #4 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-10-20 08:57:48.370 Chart (CLV1) \| Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 \| 2021-10-20 08:57:48.374 CLZ1 [CBV] 1 Min #7 \| Reloading chart. \| 2021-10-20 08:57:48.458 CLZ1 [CBV] 1 Min #7 \| Waiting for historical downloads to complete with the IDs: 1, 2, \| 2021-10-20 08:57:48.541 HD Request # 1 \| Downloading Historical Daily chart data for CLX1. Starting date: 2021-10-15. Service: TransAct.Trading \| 2021-10-20 08:57:48.574 CLZ1 [CS] 5 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:48.576 CLZ1 [CS] 1 Min #8 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:48.697 CLZ1 1 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:48.811 CLZ1 [CS] 5 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:49.049 TransAct WS \| Starting real-time market data updates for: CLZ1. ID: 2 Service code: TransAct.Trading \| 2021-10-20 08:57:49.049 Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-10-20 08:57:49.049 TransAct WS \| Requesting security definition data for: CLZ1. ID: 2 \| 2021-10-20 08:57:49.049 Starting DelayedDownloadMonitoringTimer \| 2021-10-20 08:57:49.049 Starting HDTimeoutTimer \| 2021-10-20 08:57:49.049 Added historical Intraday data request for CLZ1 to the queue. \| 2021-10-20 08:57:49.049 Intraday data recording state for symbol CLZ1 is set to download 'Pending'. \| 2021-10-20 08:57:49.049 Triggering next historical data download in queue. \| 2021-10-20 08:57:49.049 HD Request # 2 \| Downloading Intraday chart data for CLZ1 to the file CLZ1.scid. Service: TransAct.Trading \| 2021-10-20 08:57:49.086 HD Request # 2 \| Download start date-time: 2021-10-20 08:55:27.000000. File last date-time: 2021-10-20 08:55:27.000009 \| 2021-10-20 08:57:49.087 HD Request # 2 \| Using server: ds12.sierracharts.com port 10150 \| 2021-10-20 08:57:49.087 Socket (5) \| Creating socket. \| 2021-10-20 08:57:49.087 Socket (5) \| New receive buffer size: 5242880 \| 2021-10-20 08:57:49.087 Socket (5) \| Connecting to IP: 204.15.197.14. \| 2021-10-20 08:57:49.087 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2021-10-20 08:57:49.293 HD Request # 2 \| Sending historical data logon request message. \| 2021-10-20 08:57:49.293 CLZ1 [CS] 1 Min #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:49.456 CLZ1 1 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:49.537 HD Request # 1 \| Requesting historical Daily data for CLX21 starting at 2021-10-14. SC External HD service. \| 2021-10-20 08:57:49.600 CLZ1 [CS] 1 Min #8 \| Reloading chart. \| 2021-10-20 08:57:49.608 CLZ1 [CS] 1 Min #6 \| Reloading chart. \| 2021-10-20 08:57:49.623 HD Request # 2 \| Requesting Intraday data. Start date-time: 2021-10-20 08:55:27. Record interval: 0. Symbol: CLZ1 \| 2021-10-20 08:57:49.919 HD Request # 2 \| Decompressing data. \| 2021-10-20 08:57:49.995 HD Request # 2 \| Receiving Intraday data for CLZ1 starting at 2021-10-20 08:55:27.000000 \| 2021-10-20 08:57:49.996 Socket (5) \| CloseSocket call. \| 2021-10-20 08:57:49.997 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-10-20 08:57:49.997 Historical data download thread signaled to stop. \| 2021-10-20 08:57:49.997 HD Request # 2 \| Timestamp of first Intraday data file record written: 2021-10-20 08:55:28.000000 \| 2021-10-20 08:57:49.998 HD Request # 2 \| Received 680 Intraday data records from 2021-10-20 08:55:27.000000 to 2021-10-20 08:57:47.000001 (2.3 minutes) and wrote 670 records for CLZ1 \| 2021-10-20 08:57:49.998 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2021-10-20 12:57:47.000001 \| 2021-10-20 08:57:50.007 HD Request # 2 \| Completion time: 1s \| 2021-10-20 08:57:50.007 HD Request # 2 \| Intraday data download complete for CLZ1. Unique request ID: 3 \| 2021-10-20 08:57:50.007 Removing historical data download ID 3. \| 2021-10-20 08:57:50.007 Real-time Intraday chart data file updates started for CLZ1 \| 2021-10-20 08:57:50.007 Intraday chart data file opened for CLZ1 \| 2021-10-20 08:57:50.007 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2021-10-20 08:57:50.007 Triggering next historical data download in queue. \| 2021-10-20 08:57:50.007 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:50.007 HD Request # 1 \| Receiving historical Daily data for CLX1 starting at 2021-10-15 \| 2021-10-20 08:57:50.015 HD Request # 1 \| Writing historical Daily data to the file CLX1.dly \| 2021-10-20 08:57:50.016 HD Request # 1 \| Bytes received: 214 \| 2021-10-20 08:57:50.052 HD Request # 1 \| Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLX1 \| 2021-10-20 08:57:50.052 HD Request # 1 \| Completion time: 2s \| 2021-10-20 08:57:50.053 HD Request # 1 \| Daily data download complete for CLX1. Unique request ID: 1 \| 2021-10-20 08:57:50.053 Removing historical data download ID 1. \| 2021-10-20 08:57:50.053 Triggering next historical data download in queue. \| 2021-10-20 08:57:50.053 HD Request # 3 \| Downloading Historical Daily chart data for CLZ1. Starting date: 2021-10-15. Service: TransAct.Trading \| 2021-10-20 08:57:50.070 Socket (5) \| Socket gracefully closed by remote side. \| 2021-10-20 08:57:50.071 Socket (5) \| Closed. \| 2021-10-20 08:57:50.071 Requesting market depth updates for: CLZ1 if supported. \| 2021-10-20 08:57:50.408 Separate subscription for market depth updates not supported. CLZ1 \| 2021-10-20 08:57:50.408 HD Request # 3 \| Requesting historical Daily data for CLZ21 starting at 2021-10-14. SC External HD service. \| 2021-10-20 08:57:50.930 CLZ1 [CS] 1 Min #8 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:51.284 HD Request # 3 \| Receiving historical Daily data for CLZ1 starting at 2021-10-15 \| 2021-10-20 08:57:51.360 HD Request # 3 \| Writing historical Daily data to the file CLZ1.dly \| 2021-10-20 08:57:51.361 HD Request # 3 \| Bytes received: 214 \| 2021-10-20 08:57:51.415 HD Request # 3 \| Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLZ1 \| 2021-10-20 08:57:51.415 HD Request # 3 \| Completion time: 1s \| 2021-10-20 08:57:51.416 HD Request # 3 \| Daily data download complete for CLZ1. Unique request ID: 2 \| 2021-10-20 08:57:51.416 Removing historical data download ID 2. \| 2021-10-20 08:57:51.416 Triggering next historical data download in queue. \| 2021-10-20 08:57:51.416 No download requests in the queue to start downloads for. \| 2021-10-20 08:57:51.416 CLZ1 [CBV] 1 Min #7 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-10-20 08:57:51.452 CLZ1 [CBV] 1 Min #7 \| Reloading chart. \| 2021-10-20 08:57:51.453 CLZ1 [CS] 1 Min #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:52.025 CLZ1 [CBV] Daily #4 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2021-10-20 08:57:52.129 CLZ1 [CBV] Daily #4 \| Reloading chart. \| 2021-10-20 08:57:52.132 CLZ1 [CS] 15 Min #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-10-20 08:57:57.406 CLZ1 [CBV] 1 Min #7 \| Reloading chart. \| 2021-10-20 08:57:57.776 CLZ1 [CBV] Daily #4 \| Reloading chart. \| 2021-10-20 08:57:58.299 Restarting the loading process. \| 2021-10-20 08:58:04.529

[2021-10-20 13:43:30] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-10-20 08:57:49.049 Contact your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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