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Date/Time: Tue, 07 Dec 2021 18:59:34 +0000



Getting "Unknown Symbol" Error

[2021-10-20 12:59:25]
ssangha84 - Posts: 52
I am not sure why but I am getting a symbol unknown error message for CLZ1 when I was just using the symbol yesterday. But when I click on "Delete and Download" it updates the chart. But it updates with a static chart, not a live chart. Please advise what to do. The following is the message log:

Created the DTC Protocol server. | 2021-10-20 08:57:24.772
DTC Protocol Server listening on port 11099. | 2021-10-20 08:57:24.774
Reading Internal Order ID file. | 2021-10-20 08:57:24.775
Reading Trade Orders file. | 2021-10-20 08:57:24.941
Reading Trade Positions file. | 2021-10-20 08:57:24.942
Reading Trade Account Data files. | 2021-10-20 08:57:24.942
UDPListener (1524). Port 22904 | Listening on UDP port 22904. | 2021-10-20 08:57:24.985
Software version: 2320 64-bit | 2021-10-20 08:57:24.985
Primary Thread ID: 19764 | 2021-10-20 08:57:24.985
Usage end date: 2021-12-04 | 2021-10-20 08:57:24.985
Enabled for: Advanced Features 2. | 2021-10-20 08:57:24.985
Enabled for: Sierra Chart Historical Data Service. | 2021-10-20 08:57:24.985
Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-20 08:57:24.985
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-20 08:57:24.985
Current selected Data/Trading service: TransAct WS | 2021-10-20 08:57:24.985
Custom symbol settings values: disabled | 2021-10-20 08:57:24.985
Chart Update Interval: 500 | 2021-10-20 08:57:24.985
Intraday Data Storage Time Unit: 0 | 2021-10-20 08:57:24.985
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-20 08:57:24.985
2021-10-20 12:57:24 Local computer time in UTC | 2021-10-20 08:57:24.985
2021-10-20 08:57:24 Local computer time in SC Time Zone | 2021-10-20 08:57:24.985
2021-10-20 12:57:24 Server time in UTC | 2021-10-20 08:57:24.985
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-20 08:57:24.985
Program path: C:\SierraChart\ | 2021-10-20 08:57:24.985
Data Files path: C:\SierraChart\Data\ | 2021-10-20 08:57:24.985
OS Version Number: 10.0 | 2021-10-20 08:57:24.986
Locale Setting: C | 2021-10-20 08:57:24.986
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-10-20 08:57:24.986
Allowed protected custom studies: | 2021-10-20 08:57:24.986

Created the DTC Protocol historical data server. | 2021-10-20 08:57:25.031
HD Server Manager | Listening on port 11098. | 2021-10-20 08:57:25.034
Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-10-20 08:57:25.034
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:25.097
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-20 08:57:25.287
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-20 08:57:25.287
Received 5 login tokens. | 2021-10-20 08:57:25.627
Symbol settings MD5 received. Request ID: 1. | 2021-10-20 08:57:25.954
Symbol settings are up-to-date for transact.trading. | 2021-10-20 08:57:25.954

TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-10-20 08:57:31.931
Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-10-20 08:57:31.931
Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:31.931
Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-10-20 08:57:31.931
Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-10-20 08:57:31.931
Auth Websocket | Opening WebSocket. | 2021-10-20 08:57:32.002
Auth Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:32.002
Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:32.208
Auth Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:32.208
Auth Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:32.208
Auth Websocket | Server header | Sec-WebSocket-Accept: /EwSrS5qMFjD56mh2Fj43TAjzEE= | 2021-10-20 08:57:32.208
Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-10-20 08:57:32.208
Auth Websocket | Server header | | 2021-10-20 08:57:32.208
Auth Websocket | Web socket state is now open. | 2021-10-20 08:57:32.208
TransAct WS | Sending account logon message. Live | 2021-10-20 08:57:32.208
Auth Websocket socket (1) | CloseSocket call. | 2021-10-20 08:57:33.668
Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1871 | 2021-10-20 08:57:33.668
Auth Websocket | WebSocket closed. | 2021-10-20 08:57:33.669
Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-20 08:57:33.669
Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:33.708
Price Websocket socket (2) | New receive buffer size: 5242880 | 2021-10-20 08:57:33.708
Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2021-10-20 08:57:33.708
Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-10-20 08:57:33.729
Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:33.730
Price Websocket | Opening WebSocket. | 2021-10-20 08:57:33.779
Price Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:33.779
Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:33.984
Price Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:33.984
Price Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:33.984
Price Websocket | Server header | Sec-WebSocket-Accept: J20D1D1u+HDlgyjtGCY7agGMnvQ= | 2021-10-20 08:57:33.984
Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-10-20 08:57:33.984
Price Websocket | Server header | | 2021-10-20 08:57:33.984
Price Websocket | Web socket state is now open. | 2021-10-20 08:57:33.984
Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2021-10-20 08:57:34.941
Orders Websocket socket (4) | Creating socket. Using TLS 1.2. | 2021-10-20 08:57:34.965
Orders Websocket socket (4) | New receive buffer size: 5242880 | 2021-10-20 08:57:34.966
Orders Websocket socket (4) | Connecting to IP: 208.97.219.143. | 2021-10-20 08:57:34.966
Orders Websocket | Opening WebSocket. | 2021-10-20 08:57:35.036
Orders Websocket | Sending WebSocket handshake. | 2021-10-20 08:57:35.036
Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-20 08:57:35.239
Orders Websocket | Server header | Upgrade: WebSocket | 2021-10-20 08:57:35.239
Orders Websocket | Server header | Connection: Upgrade | 2021-10-20 08:57:35.239
Orders Websocket | Server header | Sec-WebSocket-Accept: UQPYOPzIRDSaopPpRK0KIWFWSEo= | 2021-10-20 08:57:35.239
Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-10-20 08:57:35.239
Orders Websocket | Server header | | 2021-10-20 08:57:35.239
Orders Websocket | Web socket state is now open. | 2021-10-20 08:57:35.239
TransAct WS | Sending orders connection logon message. | 2021-10-20 08:57:35.239
TransAct WS | Connected to server complete. | 2021-10-20 08:57:35.404
Triggering next historical data download in queue. | 2021-10-20 08:57:35.404
Triggering next historical data download in queue. | 2021-10-20 08:57:35.404
Triggering next historical data download in queue. | 2021-10-20 08:57:35.404
Triggering next historical data download in queue. | 2021-10-20 08:57:35.404
Updated verified funded futures trading account ending date to: 2021-11-19 12:57:35 | 2021-10-20 08:57:35.437
No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438
No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438
No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.438
No download requests in the queue to start downloads for. | 2021-10-20 08:57:35.439
TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-10-20 08:57:35.502
TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-10-20 08:57:35.503
TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-10-20 08:57:35.648
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:45.929
CLZ1 [CS] 5 Min #3 | Reloading chart. | 2021-10-20 08:57:45.938
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:45.946
CLZ1 1 Min #2 | Reloading chart. | 2021-10-20 08:57:46.020
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.029
CLZ1 [CS] 1 Min #1 | Reloading chart. | 2021-10-20 08:57:46.040
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.053
CLZ1 [CS] 1 Min #8 | Reloading chart. | 2021-10-20 08:57:46.062
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:46.074
CLZ1 [CS] 1 Min #6 | Reloading chart. | 2021-10-20 08:57:47.152
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:47.436
CLZ1 [CS] 15 Min #5 | Reloading chart. | 2021-10-20 08:57:47.444
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:47.455
CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:47.468
CLZ1 [CBV] Daily #4 | Performing historical Daily data download for symbol CLX1 starting at last date in file. | 2021-10-20 08:57:47.662
Starting DelayedDownloadMonitoringTimer | 2021-10-20 08:57:47.662
Starting HDTimeoutTimer | 2021-10-20 08:57:47.662
Added historical Daily data request for CLX1 to the queue. | 2021-10-20 08:57:47.662
Triggering next historical data download in queue. | 2021-10-20 08:57:47.662
CLZ1 [CBV] Daily #4 | Performing historical Daily data download for symbol CLZ1 starting at last date in file. | 2021-10-20 08:57:47.665
Added historical Daily data request for CLZ1 to the queue. | 2021-10-20 08:57:47.665
CLZ1 [CBV] Daily #4 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2021-10-20 08:57:48.370
Chart (CLV1) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-10-20 08:57:48.374
CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:48.458
CLZ1 [CBV] 1 Min #7 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2021-10-20 08:57:48.541
HD Request # 1 | Downloading Historical Daily chart data for CLX1. Starting date: 2021-10-15. Service: TransAct.Trading | 2021-10-20 08:57:48.574
CLZ1 [CS] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.576
CLZ1 [CS] 1 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.697
CLZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:48.811
CLZ1 [CS] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.049
TransAct WS | Starting real-time market data updates for: CLZ1. ID: 2 Service code: TransAct.Trading | 2021-10-20 08:57:49.049
Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-10-20 08:57:49.049
TransAct WS | Requesting security definition data for: CLZ1. ID: 2 | 2021-10-20 08:57:49.049
Starting DelayedDownloadMonitoringTimer | 2021-10-20 08:57:49.049
Starting HDTimeoutTimer | 2021-10-20 08:57:49.049
Added historical Intraday data request for CLZ1 to the queue. | 2021-10-20 08:57:49.049
Intraday data recording state for symbol CLZ1 is set to download 'Pending'. | 2021-10-20 08:57:49.049
Triggering next historical data download in queue. | 2021-10-20 08:57:49.049
HD Request # 2 | Downloading Intraday chart data for CLZ1 to the file CLZ1.scid. Service: TransAct.Trading | 2021-10-20 08:57:49.086
HD Request # 2 | Download start date-time: 2021-10-20 08:55:27.000000. File last date-time: 2021-10-20 08:55:27.000009 | 2021-10-20 08:57:49.087
HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2021-10-20 08:57:49.087
Socket (5) | Creating socket. | 2021-10-20 08:57:49.087
Socket (5) | New receive buffer size: 5242880 | 2021-10-20 08:57:49.087
Socket (5) | Connecting to IP: 204.15.197.14. | 2021-10-20 08:57:49.087
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-10-20 08:57:49.293
HD Request # 2 | Sending historical data logon request message. | 2021-10-20 08:57:49.293
CLZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.456
CLZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:49.537
HD Request # 1 | Requesting historical Daily data for CLX21 starting at 2021-10-14. SC External HD service. | 2021-10-20 08:57:49.600
CLZ1 [CS] 1 Min #8 | Reloading chart. | 2021-10-20 08:57:49.608
CLZ1 [CS] 1 Min #6 | Reloading chart. | 2021-10-20 08:57:49.623
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-10-20 08:55:27. Record interval: 0. Symbol: CLZ1 | 2021-10-20 08:57:49.919
HD Request # 2 | Decompressing data. | 2021-10-20 08:57:49.995
HD Request # 2 | Receiving Intraday data for CLZ1 starting at 2021-10-20 08:55:27.000000 | 2021-10-20 08:57:49.996
Socket (5) | CloseSocket call. | 2021-10-20 08:57:49.997
Socket (5) | Shutdown started. Waiting for graceful close. | 2021-10-20 08:57:49.997
Historical data download thread signaled to stop. | 2021-10-20 08:57:49.997
HD Request # 2 | Timestamp of first Intraday data file record written: 2021-10-20 08:55:28.000000 | 2021-10-20 08:57:49.998
HD Request # 2 | Received 680 Intraday data records from 2021-10-20 08:55:27.000000 to 2021-10-20 08:57:47.000001 (2.3 minutes) and wrote 670 records for CLZ1 | 2021-10-20 08:57:49.998
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-10-20 12:57:47.000001 | 2021-10-20 08:57:50.007
HD Request # 2 | Completion time: 1s | 2021-10-20 08:57:50.007
HD Request # 2 | Intraday data download complete for CLZ1. Unique request ID: 3 | 2021-10-20 08:57:50.007
Removing historical data download ID 3. | 2021-10-20 08:57:50.007
Real-time Intraday chart data file updates started for CLZ1 | 2021-10-20 08:57:50.007
Intraday chart data file opened for CLZ1 | 2021-10-20 08:57:50.007
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-10-20 08:57:50.007

Triggering next historical data download in queue. | 2021-10-20 08:57:50.007
No download requests in the queue to start downloads for. | 2021-10-20 08:57:50.007
HD Request # 1 | Receiving historical Daily data for CLX1 starting at 2021-10-15 | 2021-10-20 08:57:50.015
HD Request # 1 | Writing historical Daily data to the file CLX1.dly | 2021-10-20 08:57:50.016
HD Request # 1 | Bytes received: 214 | 2021-10-20 08:57:50.052
HD Request # 1 | Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLX1 | 2021-10-20 08:57:50.052
HD Request # 1 | Completion time: 2s | 2021-10-20 08:57:50.053
HD Request # 1 | Daily data download complete for CLX1. Unique request ID: 1 | 2021-10-20 08:57:50.053
Removing historical data download ID 1. | 2021-10-20 08:57:50.053

Triggering next historical data download in queue. | 2021-10-20 08:57:50.053
HD Request # 3 | Downloading Historical Daily chart data for CLZ1. Starting date: 2021-10-15. Service: TransAct.Trading | 2021-10-20 08:57:50.070
Socket (5) | Socket gracefully closed by remote side. | 2021-10-20 08:57:50.071
Socket (5) | Closed. | 2021-10-20 08:57:50.071
Requesting market depth updates for: CLZ1 if supported. | 2021-10-20 08:57:50.408
Separate subscription for market depth updates not supported. CLZ1 | 2021-10-20 08:57:50.408
HD Request # 3 | Requesting historical Daily data for CLZ21 starting at 2021-10-14. SC External HD service. | 2021-10-20 08:57:50.930
CLZ1 [CS] 1 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:51.284
HD Request # 3 | Receiving historical Daily data for CLZ1 starting at 2021-10-15 | 2021-10-20 08:57:51.360
HD Request # 3 | Writing historical Daily data to the file CLZ1.dly | 2021-10-20 08:57:51.361
HD Request # 3 | Bytes received: 214 | 2021-10-20 08:57:51.415
HD Request # 3 | Received 4 Daily data records from 2021-10-15 00:00:00 to 2021-10-19 00:00:00 (5.0 days) and wrote 3 records for CLZ1 | 2021-10-20 08:57:51.415
HD Request # 3 | Completion time: 1s | 2021-10-20 08:57:51.416
HD Request # 3 | Daily data download complete for CLZ1. Unique request ID: 2 | 2021-10-20 08:57:51.416
Removing historical data download ID 2. | 2021-10-20 08:57:51.416

Triggering next historical data download in queue. | 2021-10-20 08:57:51.416
No download requests in the queue to start downloads for. | 2021-10-20 08:57:51.416
CLZ1 [CBV] 1 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-10-20 08:57:51.452
CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:51.453
CLZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:52.025
CLZ1 [CBV] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-10-20 08:57:52.129
CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:52.132
CLZ1 [CS] 15 Min #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-10-20 08:57:57.406
CLZ1 [CBV] 1 Min #7 | Reloading chart. | 2021-10-20 08:57:57.776
CLZ1 [CBV] Daily #4 | Reloading chart. | 2021-10-20 08:57:58.299
Restarting the loading process. | 2021-10-20 08:58:04.529
[2021-10-20 13:43:30]
Sierra Chart Engineering - Posts: 98837
This is the relevant message:
Symbol Error - CLZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-10-20 08:57:49.049

Contact your broker about this.
Sierra Chart Support - Engineering Level

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