Support Board
Date/Time: Fri, 29 Mar 2024 12:32:19 +0000
I CANNOT CANCEL NOR ADD ORDERS HELP!!!
View Count: 394
[2021-10-19 11:26:15] |
User849502 - Posts: 297 |
PLEASE SEE ATTACHED. MY DOM ORDERS CANNOT BE CANCELLED. I HAVE RESTARTED SC THAT DID NOTHING
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cantcancel.PNG / V - Attached On 2021-10-19 11:26:02 UTC - Size: 360.4 KB - 128 views |
[2021-10-19 11:47:44] |
Sierra Chart Engineering - Posts: 104368 |
Contact your broker to manage these orders. We have to contact TT to see what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-10-19 13:55:57] |
Sierra Chart Engineering - Posts: 104368 |
What broker or clearing firm are you with? We have a new direct order routing service to the CME, which does not involve TT, and your account should be moved onto that link as soon as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-10-19 14:12:18] |
User849502 - Posts: 297 |
oh I didn't know about that. I am with EDF man.
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[2021-10-19 14:28:32] |
Sierra Chart Engineering - Posts: 104368 |
Ok we will get in touch with EDF regarding this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-10-19 14:32:57] |
User849502 - Posts: 297 |
thank you sooooo much
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[2021-10-19 15:09:52] |
Sierra Chart Engineering - Posts: 104368 |
We have contacted EDF just now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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