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Date/Time: Fri, 29 Mar 2024 12:32:19 +0000



I CANNOT CANCEL NOR ADD ORDERS HELP!!!

View Count: 394

[2021-10-19 11:26:15]
User849502 - Posts: 297
PLEASE SEE ATTACHED. MY DOM ORDERS CANNOT BE CANCELLED. I HAVE RESTARTED SC THAT DID NOTHING
imagecantcancel.PNG / V - Attached On 2021-10-19 11:26:02 UTC - Size: 360.4 KB - 128 views
[2021-10-19 11:47:44]
Sierra Chart Engineering - Posts: 104368
Contact your broker to manage these orders. We have to contact TT to see what the issue is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 13:55:57]
Sierra Chart Engineering - Posts: 104368
What broker or clearing firm are you with? We have a new direct order routing service to the CME, which does not involve TT, and your account should be moved onto that link as soon as possible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 14:12:18]
User849502 - Posts: 297
oh I didn't know about that. I am with EDF man.
[2021-10-19 14:28:32]
Sierra Chart Engineering - Posts: 104368
Ok we will get in touch with EDF regarding this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 14:32:57]
User849502 - Posts: 297
thank you sooooo much
[2021-10-19 15:09:52]
Sierra Chart Engineering - Posts: 104368
We have contacted EDF just now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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