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Date/Time: Thu, 28 Mar 2024 19:06:44 +0000



No Data for Symbol

View Count: 442

[2021-10-18 14:54:48]
SpearChucker - Posts: 101
I'm in this trade ZSH22-ZSK22.ZS.FUT_SPREAD.CBOT and have stopped receiving data. No Bid/Ask or historical data. Have tried deleting and downloading data, also disconnecting and reconnecting to the data server.

Just checked other spreads I'm watching, and not receiving data on any spread CBOT, NYMEX, CME, or COMEX.

Appears to only be the spreads. I'm able to receive data and trade ES, CL, and GC.
Date Time Of Last Edit: 2021-10-18 15:00:10
imageNoData.jpg / V - Attached On 2021-10-18 14:52:57 UTC - Size: 187.76 KB - 111 views
imageNoData2.jpg / V - Attached On 2021-10-18 14:54:34 UTC - Size: 194.21 KB - 110 views
[2021-10-19 11:50:39]
SpearChucker - Posts: 101
If you don't want to help with this issue, then tell me. I hate to be ignored. And, did I mention I am in a trade.

I have no Market Data on any spread! Deleted All Data and Downloaded data - nothing. Created new chart from "Find Symbol" - nothing. Disconnected and reconnected to Data Server - nothing. Closed and restarted SC - nothing. Restarted Windows and SC - nothing.
[2021-10-19 15:10:44]
Sierra_Chart Engineering - Posts: 13609
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 15:25:11]
Sierra Chart Engineering - Posts: 104368
We see what the issue is. It is an issue with symbol translation in this specialized case in the latest release. You can either go back to a prior version:
Software Download: Simple Rollback Procedure

Or wait for a new release which we can have out in about an hour.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 16:11:16]
Sierra_Chart Engineering - Posts: 13609
We have released prerelease version 2321 that resolves this:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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