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Date/Time: Fri, 29 Mar 2024 02:08:28 +0000



binance shutting down sierra

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[2021-10-18 04:27:27]
rhys1994 - Posts: 6
hello, i am trying to load up binance charts, but whenever i try to load any chart from binance, my sierra platform shuts down. it tries to load, gets a couple bars up, then freezes and shuts down. i have tried this with multiple tickers, any ideas as to why this is happening?
thanks
[2021-10-18 15:14:34]
John - SC Support - Posts: 30444
What is one of the symbols for which you are having a problem?

We just tried ADAUSDT_PERP_BINANCE and did not have a problem. But there could be something with a specific symbol.

Also, check your drive space and ensure you have space available and that you are not running out of drive space that could be leading to this issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 01:55:54]
rhys1994 - Posts: 6
BTCUSDT-PERP-BINANCE for example. btc futures is what im looking to get but any of those tickers sierra shuts down. i tried the ticker you mentioned above and it works fine though. also drive space seems to be fine
Date Time Of Last Edit: 2021-10-19 01:56:33
[2021-10-19 02:35:17]
Sierra Chart Engineering - Posts: 104368
Most likely this is caused by Volume by Price related studies. Refer to:

Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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